Pen tool, freezes

New Here ,
Feb 11, 2022 Feb 11, 2022

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Hi, I need to deal with a mistake that bothers me. Mac mini (2018) i5 Photoshop v 23.1.1
When I crop photos with the Pen tool, the main image freezes after a while. In Navigaton, you can use shortcuts and the mouse to zoom in on the image, etc. The menu, tools, etc. work, but no change is reflected in the main view. The job can be saved but then I have to split the job to close and reopen.

Thank you for your help.

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Adobe Employee ,
Feb 11, 2022 Feb 11, 2022

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Let's get back to a known place in case there is a stale setting. Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Feb 16, 2022 Feb 16, 2022

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After deleting the settings, Photoshop still works without errors. Where should I send the original settings file for review?
Thank you for help.

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Adobe Employee ,
Feb 17, 2022 Feb 17, 2022

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You can send me a direct message with a link to the settings files on Dropbox or CC files. Thanks!

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Mar 01, 2022 Mar 01, 2022

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We sent the files to you a direct message . Thank you.

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