Photo not showing

[default46274715d71vpi]

I am trying to use the online version of Photoshop. When I open any photo, no photo shows and the menu items are all light gray. What am I doing wrong?

[Anshul_Saini]

Hi @default46274715d71vpi,

Thanks for reaching out and sharing what you’re seeing. A few quick checks to try:

• Make sure you’re using a supported browser (latest Chrome, Edge, or Safari).

• Clear cache & cookies for Adobe websites on your browser, then relaunch and sign back in to https://adobe.ly/49j5sYW.

• Disable any browser extensions (especially ad-blockers or script blockers) and try again.

• Confirm the photo is available in Creative Cloud documents.

• If possible, test in a different browser or private/incognito window to rule out cached conflicts.

If none of these steps help, please share:

• Your browser and version

• Operating system details

• A screenshot of what you see

That will help us investigate further.

Best,

Anshul Saini