• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Photomerge Feature no longer working after update to ver 22.3.0

New Here ,
Mar 28, 2021 Mar 28, 2021

Copy link to clipboard

Copied

I recently upgraded Photoshop CC to the latest version 22.3.0.

While the usual features work, Photomerge has stopped working. If I select File>Automate>Photomerge, nothing happens and PS appears to be frozen. I can only get out of PS by starting Windows task manager and quitting PS that way. No other menu items work at all.

I had an Adobe customer support person (Ashwini) have me uninstall and re-install photoshop, check that my version of Windows 10 is as current as possible, and I even updated my graphics card drivers. My system is as current as it can be as of today. Still nothing.

All of the other automate menu options work, just not Photomerge.

Since I still have a 2020 version of PS installed, I checked to see if Photomerge works there and it does. So, something has happened with the latest upgrade. Any ideas???

Views

3.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Mar 28, 2021 Mar 28, 2021

Copy link to clipboard

Copied

Hi!

Did support also have you try resetting your preferences? Here is information on how to do it: https://helpx.adobe.com/photoshop/using/preferences.html

 

If this still doesn't work, I would suggest sending them a bug report. Here is the form: https://www.adobe.com/products/wishform.html

 

Let us know if this works or if you are still having the problem.

Michelle

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 29, 2021 Mar 29, 2021

Copy link to clipboard

Copied

Good Morning.
Thank you for the follow-up e-mail. The issue is still not resolved.
The Adobe support specialist had me uninstall and re-install PS several
times and we even reset the preferences as suggested. None of this helped.

So far, all of the other features and plug-ins that I routinely use work,
except for photomerge. As stated earlier, when I select
File>Automate>Photomerge nothing happens. The PS screen I am on stays
visible, but the dialog box that should appear to allow the user to select
photos to merge does not appear on the screen. There is NO dialog box at
all. Photoshop also freezes at this point. You cannot select anything
else and get it to work. You cannot open files, access filters, nothing.
I have to use the Windows CTRL-ALT-DEL keyboard combination to launch task
manager and end PS that way.

The Adobe specialist took over control of my system and checked
performance, made sure that Windows was fully up-to-date and also made sure
I had the latest NVIDIA graphics driver installed on my system. Everything
is current.

Also, while I am able to go to HELP>About Photoshop to see that I have
version 22.3.0 installed, I cannot go to HELP>System Info... since this
also freezes my system and no information screen appears like it would
normally. So, the only option at that point is to go into Windows Task
Manager and close PS.

ANy help and insights would be appreciated. This is very frustrating.
Thank you.
Richard

_____________________________
*Richard E. Opiekun*

*e-mail: ropiekun@gmail.com *
*mobile: 732-735-9621*

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 29, 2021 Mar 29, 2021

Copy link to clipboard

Copied

Hi Richard,

Sorry about that--It looks like you've hit the wall. I wish there was something more I can think of. I would recommend taking what you just wrote above and put it in a report to Adobe. Here is a link to their Feature/Bug report: https://www.adobe.com/products/wishform.html

 

All the work you've done with Support should show them that this is something they need to look at. 

Please keep us in the loop, and let us know if you get the issue fixed.

All the best,

Michelle

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 22, 2021 Sep 22, 2021

Copy link to clipboard

Copied

I am now having this EXACT problem, down to the system info freeze... did you ever find a solution?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2021 Nov 30, 2021

Copy link to clipboard

Copied

I just discovered that I have this exact issue on a New HP Envy.  I have done a complete uninstall/delete files then download/reinstall without any preferences.  Still the same issue.   Interestingly I have a Dell laptop at work with very similar specs to the HP Envy and Photomerge works just fine on the Dell.  Totally baffling ....

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 25, 2023 May 25, 2023

Copy link to clipboard

Copied

Did you ever figure out a fix to this? I have an HP Envy and am having the exact same issue.

 

I can't fathom why.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 25, 2023 May 25, 2023

Copy link to clipboard

Copied

No fix for Photomerge.
If I ever have to use it I just go to an old spare computer where it works.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 25, 2023 May 25, 2023

Copy link to clipboard

Copied

LATEST

I should have added:

The problem is not Windows 11, it seems to be a problem with new computers that comply with the requirements for Windows 11.

My older computers running Windows 11 installed with the RUFUS "hack" run PSE 10 Photomerge just fine.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 30, 2021 Nov 30, 2021

Copy link to clipboard

Copied

I am running 22.5.2, ran a quick test, and it's working. @thomasl13890546 are you saying it's not working with the very latest November 2021 release of Photoshop 23.0.2?

 

JainLemos_0-1638296606450.pngJainLemos_1-1638296619741.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2021 Nov 30, 2021

Copy link to clipboard

Copied

Jain,

I am encountered this issue with the 23.0.2.  In trying to resolve the issue, I uninstalled that 23.0.2 and installed the earliest 22 version I had access to.  Opening Photomerge made Photoshop freeze with that earlier version just like it did with 23.0.2.  


But it is a very peculiar issue.  It only occurs on my HP laptop.  On my Dell Laptop, Photomerge opens just fine.  Please read the original post from Disneybean. They describe exactly what I am experiencing including the fact that my HP locks up if I try to open System Info in Photoshop.

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 30, 2021 Nov 30, 2021

Copy link to clipboard

Copied

Okay, thanks for explaining that it's an issue isolated with your HP laptop. The OP first posted their problem in March of this year, so that was a few PS versions ago. Is your Envy running Windows 11? Does it have the NVIDIA or the Iris Xe Graphics card? You need a GPU with DirectX 12 support and 2 GB of GPU memory. I'm also wondering if it may (or may not) have to do with the card being integrated vs. dedicated with its own dedicated memory?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2021 Nov 30, 2021

Copy link to clipboard

Copied

Jain --  Both the HP and the Dell have Iris Xe graphics and 11th Generation i7 processors. The HP is running Windows 11 but the Dell is still running Windows 10.

 

 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 01, 2021 Dec 01, 2021

Copy link to clipboard

Copied

Maybe it has to do with Windows 11? That seems to be the only outlier so far.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 02, 2021 Dec 02, 2021

Copy link to clipboard

Copied

Yes, I agree.  Unfortunately there is no easy way for me to test it.  I don't have the ability to roll back the HP to Windows 10.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 02, 2021 Dec 02, 2021

Copy link to clipboard

Copied

Hmmm. That's too bad. Let me ask you, so far, is it only the Photomerge action that isn't working on the HP? If that's a bug with Windows 11, I can report it. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 02, 2021 Dec 02, 2021

Copy link to clipboard

Copied

Yes, so far, Photomerge is the only action that I have found to cause this issue.  I have used the other Automate and Script actions without any problems. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 02, 2021 Dec 02, 2021

Copy link to clipboard

Copied

I suspect it has something to do with the color profiles on Windows 11. There are lots of posts on this community and elsewhere.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 03, 2021 Dec 03, 2021

Copy link to clipboard

Copied

I don't know if this would tell you anything about possible issues with color profiles, but I did wonder if it might be a problem with the display.  So I connected my HP to an external monitor (Acer 27" LED FHD) and ran Photoshop from that monitor.  The same issue occurred with Photomerge.  

 

When I read the threads about color profiles, they seem to indicate that images don't display properly.  Images look fine on the laptop and on my external monitor.    

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 03, 2021 Dec 03, 2021

Copy link to clipboard

Copied

It might be the display profile.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 03, 2021 Dec 03, 2021

Copy link to clipboard

Copied

Thanks.  Do you have a suggestion on how I can check to see if the display profile is causing the issue?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 05, 2022 Feb 05, 2022

Copy link to clipboard

Copied

Can confirm this issue still exists in PS23.1.1 with my i7 Surface Pro 7 running Windows 11

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 09, 2022 Feb 09, 2022

Copy link to clipboard

Copied

I just checked photomerge.  I still have the same issues that I described in my first set of emails. So, it does not seem the Adobe has done anything to fix this yet.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 06, 2022 May 06, 2022

Copy link to clipboard

Copied

I've been having this same problem for months, running windows 10 on my custom built PC. It's extremely frustrating.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 15, 2022 Jun 15, 2022

Copy link to clipboard

Copied

Also have the same problem on Windows 11

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines