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Photoshop öffnet sich nicht

Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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Hallo,

nach dem Photoshop-Update lässt sich die Anwendung nicht mehr starten.

Das Programm kommt bis zum Punkt: "Voreinstellungen werden gelesen... " und friert dann ein. 

Deinstallieren und neu aufsetzen hat keine Änderung gebracht. 

Installiert mit Windows 10. 

Hat jemand ein ähnliches Problem? 

Vielen Dank

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correct answers 1 Correct answer

Community Beginner , Oct 28, 2022 Oct 28, 2022

Vielen Dank für die Hilfe.

Ich konnte es lösen. Der Hersteller des Laptops (Dell) hatte wohl einen eigenen Grafiktreiber installiert, der anscheinend Photoshop blockiert hat.

Ich habe bei Intel den Originaltreiber herunter geladen und installiert. Jetzt läuft wieder alles.

 

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Adobe Employee ,
Oct 27, 2022 Oct 27, 2022

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Let's make sure we're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 28, 2022 Oct 28, 2022

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Hallo,

vielen Dank für die Antwort. Vermutlich bin ich zu dumm, aber ich haben auch nach langem Suchen weder den betreffenden Ordner gefunden, noch wird mir die Option angezeigt, die Voreistellungen zurück zu setzen.

Also habe ich Photoshop noch einmal komplett deinstalliert, inklusive aller Voreinstellungen, und neu installiert. 

Aber auch das hat nichts geändert. Sobald ich das Programm starten möchte, hängt es an diesem Bildschirm fest:

Kirsten268297073td2_0-1666955192029.png

 

Lass ich es laufen, kommt irgendwann die Meldung, dass das Programm nicht reagiert.

Ich habe keine Ahnung woran es liegen könnte, denn vor dem Update hat es funktioniert.

Seit dem Update habe ich es nicht mehr öffnen können, egal, was ich probiert habe. Und so langsam wird es nervig, zumal ich ja auch nichts gemacht oder geändert habe. Das Update hat sich von alleine installiert. Eine neuinstallation ändert auch nichts. Ich bin ratlos. 

 

Danke und viele Grüße

 

 

 

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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Guten tag!

The app data folder is hidden, so you need to tell Windows to show hidden files and folders in the file explorer.

 

Do you have the older version still installed? can you go to help>System info... and paste the contents here.

 

There is a brute force method to erase the preferences, but maybe @Jeffrey Tranberry would have liked a copy of the corrupted preferences to study what's wrong... to do that, hold CTRL+ALT+SHIFT and click ont he Ps icon to start it.

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Community Beginner ,
Oct 28, 2022 Oct 28, 2022

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Hallo,

danke für deine Antwort.

Ich habe den Ordner gefunden, der eigentlich leer ist, bis auf "sniffer-out" Dateien.

Anscheinend gibt es ein Problem mit den Grafikkarten?

Ich habe die Karten/Treiber überprüft, aber die Karten sollen einwandfrei laufen und die Treiber sind aktuell. 

Sorry, ich habe leider gar keine Ahnung. 

 

Danke, für eure Geduld.

 

Der Inhalt der Datei:

 

**************************

Number of Launches: 0
stdout:
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=874791141 -comment=Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 x64

[1925 ms]
Start sniffer 2022-10-28 13:56:55
# Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 x64
C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=874791141 -comment=Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 x64

{51 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,580 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,446 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2022-04-03 000000.000000-000
Driver age: 6 months
Driver version: 30.0.101.1692
Supports UMA: SUPPORTED
D3D-ID: 39497
End platform native
{1095 ms}

{1095 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,580 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,446 MB
API version: 4.6 (4.6.0 - Build 30.0.101.1692)
Device version: 4.6 (4.6.0 - Build 30.0.101.1692)
Vendor name: INTEL
Driver date: 2022-04-03 000000.000000-000
Driver age: 6 months
Driver version: 30.0.101.1692
GLSL version: 4.60 (4.60 - Build 30.0.101.1692)
End platform OpenGL
{1161 ms}

{1161 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,757 MB
VRAM: 6,757 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 57 GB / s
Compute score: 304.972
Device name string: Intel(R) Iris(R) Xe Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1847 ms}

Exit code kExitNormal
End sniffer 2022-10-28 13:56:57
[kStatusNormal, kExitNormal]

[1926 ms]
Finish RunAllAPIs

stderr:

 

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Community Beginner ,
Oct 28, 2022 Oct 28, 2022

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Hallo,

ich hatte vorhin schon mal geantwortet, aber anscheinend wurde die Antwort nicht übermittelt.

Ich habe den Ordner mit den Voreinstellungen gefunden, allerdings ist der Ordner leer. 

Es gibt nur eine "Sniffer-Out"-Datei. Den Inhalt der Datei ist folgender:

 

Number of Launches: 0
stdout:
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=3939984 -comment=Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 x64

[2599 ms]
Start sniffer 2022-10-28 18:10:31
# Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 x64
C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=3939984 -comment=Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 x64

{62 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0 preferred=1)

# devices: 2
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,580 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,446 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2022-04-03 000000.000000-000
Driver age: 6 months
Driver version: 30.0.101.1692
Supports UMA: SUPPORTED
D3D-ID: 39497

Device 1
Name: Intel(R) Iris(R) Xe MAX Graphics
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,169 MB
VRAM: 4,169 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,446 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2021-06-24 000000.000000-000
Driver age: 16 months
Driver version: 27.20.100.9749
Supports UMA: UNSUPPORTED
D3D-ID: 18693
End platform native
{1270 ms}

{1270 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,580 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,446 MB
API version: 4.6 (4.6.0 - Build 30.0.101.1692)
Device version: 4.6 (4.6.0 - Build 30.0.101.1692)
Vendor name: INTEL
Driver date: 2022-04-03 000000.000000-000
Driver age: 6 months
Driver version: 30.0.101.1692
GLSL version: 4.60 (4.60 - Build 30.0.101.1692)
End platform OpenGL
{1399 ms}

{1399 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,757 MB
VRAM: 6,757 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 61 GB / s
Compute score: 749.55
Device name string: Intel(R) Iris(R) Xe Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{2503 ms}

Exit code kExitNormal
End sniffer 2022-10-28 18:10:33
[kStatusNormal, kExitNormal]

[2599 ms]
Finish RunAllAPIs

stderr:

 

 



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Community Beginner ,
Oct 28, 2022 Oct 28, 2022

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Vielen Dank für die Hilfe.

Ich konnte es lösen. Der Hersteller des Laptops (Dell) hatte wohl einen eigenen Grafiktreiber installiert, der anscheinend Photoshop blockiert hat.

Ich habe bei Intel den Originaltreiber herunter geladen und installiert. Jetzt läuft wieder alles.

 

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