Photoshop 2017 - Adobe Spaces Helper.exe Error

[Guest]

Hello. I have a problem. Photoshop starts and then stops working.
Log from windows journal:

Name the failed application: Adobe Spaces Helper.exe, версия: 0.0.0.0, отметка времени: 0x583e8a7d

Name the failed module: libcef.dll, версия: 3.2526.1347.0, отметка времени 0x572d0cf0

Exception code: 0xc0000005

Offset error: 0x0000000002656a65

The ID of the failed process: 0xd84

Start time of the failed application: 0x01d259760635568e

The path of the failed application: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

The path of the failed module: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

Report Code: 5c53511c-c569-11e6-b9bc-40167eaa9bb4

I have tried to delete a folder, but this does not help. I hope somebody can help me.

[Jesper Storm Bache]

It could be Lavasoft that is causing this crash.

Try to follow the instructions on the following page:

Photoshop crashes with Lavasoft Chrome extension installed

Jesper

[Guest]

I'll check it again but I do not have any products from Lavasoft.

[Qbarrie]

Basically the same problem here. Random opening an image and basically PS freezes at the UI. I have to kill it with Windows task manager. Next boot, it throws up a dialog that the GPU has been disabled.

But, I found the same crash happens when I leave GPU off!
Not able to isolate a cause. I have the latest Nvidia drivers and CC version...
Really starting to hate Adobe CC...it's has all the robust feel of Netscape 6. 

[jLorenzo]

I'm having a similar issue where when i go to use the refine and mask tool it will black out then return with a black screen and that is all it will do.  I have to kill the program with task manager.

I have updated the video driver, windows updates and Adobe photoshop update.

I'm using the following:

Windows 10

32 GB RAM

10 TB in a RAID 5 configuartion with a 239GB C: \ drive

my scratch disk are on the D:\ and F: drive moved from C:\

space on the drives are good.

The error in Event Viewer when this happens is:

Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x57fde35d

Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0

Exception code: 0xc0000005

Fault offset: 0x0000000002656a12

Faulting process id: 0x28a4

Faulting application start time: 0x01d294bb9d9fd06a

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

Report Id: 29151fad-6ba2-439c-bce5-9d174d5df392

Faulting package full name:

Faulting package-relative application ID:

I've tried using the refine tool from both the menu (select > refine and mask) and from the bar, neither works.

Would like to get this resolved asap.

Thanks

Jon

[Jesper Storm Bache]

If this is related to Spaces, then I would recommend looking at the Lavasoft link above.

Alternative, find "Spaces" inside the plug-ins folder and rename it to "~Spaces"

Jesper

[jLorenzo]

I did not have lavasoft installed. 

I did however renamed the spaces folder and spaces.generate.

Also I turned off:

General> Show Messages

Performance>Use Graphic Processor

Plugins>Allow Extensions to Connect to the Internet

Plugins>Load Extensions Panels.

I will be undoing each of these one at a time to see if the issues still happens.

[missyb29]

I am having the same error.  I do not have Javasoft and I tried renaming the folder to "~Spaces" but it did not work.  PS CC 2017 is still freezing up when I click on select and mask and try to use the refine edge tool.  The only way I can exit it is Task Manager.

[natnatbabycakes]

The same thing is happening to me and I just purchased photoshop cc today and I haven't been able to use it. I have the same error report. My graphics card was updated to the latest version last night, I updated windows last night. I use Nvidia Geforce GTX 950m graphics card. I also do not have any Lavasoft products installed. When I click photoshop cc it will open a black screen will appear then it will go back to gray and it will not allow me to click on anything at all. It just freezes. Sometimes I got a message saying that photoshop has encountered an error with the display driver, and has temporarily disabled  enhancements which use the graphics hardware. As soon as I close that message it freezes up. I have also went into my Nvidia control panel and added photoshop to run on the Nvidia graphics processer. I don't know what to do as I am completely new to photoshop. Has anyone found a solution?? Any help would be greatly appreciated.

[Jesper Storm Bache]

Try to rename the following folder:

   C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces

to:

  C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\~Spaces

I.e. put a tilde (~) in front of the word "Spaces"

[cindyb59889265]

Hello,

I am getting the same error. I have been successfully using the program for almost one year. I tried getting to live chat as I pay the monthly fee for creative cloud photoshop. I cannot get a link to do live chat for it no matter what. I am getting desperate as I have a bit project due.

I should also mention that I do not have Lavasoft installed.

Thanks.

Cindy

[Jesper Storm Bache]

Did you try to rename the Spaces plug-in as described above?

[jonathanj30009616]

The problem with my Photoshop CC 2017 is also caused due to the adobe spaces helper.I also tried renaming the spaces folder to ~spaces as mentioned above.I have even tried re-installing but this had no effect too... PLease help ASAP

-

Jonathan

[Guest]

I was also troubleshooting this problem and was not able to fix it with any of the steps above. I got it to stop crashing by going to Edit > Preferences > Camera Raw.. > Performance > Uncheck "Use Graphics Processor"

Computer has a Intel graphics card/display adapter.

[thomaskendra]

I just purchased Adobe Photoshop CC. I cannot get 2018 to load at all (it hangs when  loading). When I installed 2017, it loads but I get the same error as above and the only way to quit Photoshop is to use Task Manager.

I renamed the Spaces folder to ~Spaces and I still get the above error, but Photoshop seems to start and allow me to load an image or create a new one. Not sure what happens when I start using it.

My  machine is an I7-7700, 16GB RAM, GTX 1060 with 6GB

Has this issue been fixed/resolved yet? I can't get 2018 to load at all, when I load 2017 I get the above error and I have no idea if/when Photoshop may "fail".

[thomaskendra]

Additionally, I do  not have anything from Lavasoft installed.

This is the full event log error (This is from the error I get after renaming the Spaces Folder):

Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x59fccd23

Faulting module name: libcef.dll, version: 3.2924.1537.0, time stamp: 0x584a4ed5

Exception code: 0xc0000005

Fault offset: 0x0000000000147fc5

Faulting process id: 0x35b0

Faulting application start time: 0x01d385f03ba3e1cf

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\Adobe Spaces Helper.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\libcef.dll

Report Id: 3b82f69b-b2ca-4972-b45f-ac3d44b67c0e

Faulting package full name:

Faulting package-relative application ID:

[~Sinati]

The real solution is to fix the Spaces Helper.exe crashes! Disable notifications or rename the program are not the best solutions - you will just skip the problem. Adobe needs to fix those error with an update or whatever.