Photoshop 2020 canvas "freezes" and remains on screen on Windows

[Illyriel]

I began noticing an issue where a portion of my canvas freezes when I zoom in, and remains stuck on the screen. I can move the canvas normally, the stuck portion can't be interacted with, and if I move the canvas, it goes underneath the frozen portion.

I've updated to the latest version, made sure my drivers are up to date, and the issue doesn't seem to appear with any other programs, drawing or otherwise. Just on Photoshop. Closing the program removes the frozen portion, so does dragging Photoshop from my Cintiq to my main screen. 

I attached a file with an example of how it looks like, you can see the frozen canvas portion on the left side next to the toolbar. 

{Thread title edited by moderator}

[davidg93644855]

Possibly for some but then Flick Panning doesnt work. What function should we then disable to get flick panning working, haha. Sorry but you have to laugh about this or you would cry at this point. This has gone on so long for so many and 'flick panning' or 'disabling graphics card' being offered as the answer on multiple posts is not the answer. Its just removing a vital tool to get the wheels moving and the issue isnt being actually fixed by adobe.

[J453]

See:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-freezing-cursor-stuck-when-scrolling-flick...

I'm trying to determine if you're seeing the same issue that's being investigated by engineering or something different we need to look into. I'm not suggesting this is a "Fix."

[IRSL8ER]

Is there any possible way that Adobe can actually "Fix" this.  Your turn off graphic card and flick panning may work on occasion, but it is no way a fix.  And by the look of this thread, you should have had this fixed a while ago.  When, oh when will you fix it.  It gets extremely irritating, and makes some of us wonder why we pay you money for a program that is not fully functional.

[Андрей5E17]

Adobe Photoshop Version: 23.0.0 20211013.r.36 623993d x64

Latest video drivers.

Have the exact same issue here! From version to version!

Adobe, really, I talked to your tech support for 2 and a half hours. Do you know peaople working on you are incompetent? They are just useless! "Disable graphics card acceleration"? "Reset preferences"? "Try reporting this issue via the bug report page"? What are you, some third-country-tiny-company? Do you know people have been having this SOFTWARE issue for years?! Are you planning to fix it or is the AI-filters changing the sky are more important than just WORKING in your software? 

PS: flick panning and disabling video card were useless for me.

[kriskristferson]

I am zoomed into a large image in Photoshop and the screen freezes. When I scroll to zoom or use the key commands to zoom I can see the scale values change on my window but the image doesn't change. I have had to close and open this file 5 or so times today. 

[kriskristferson]

Has this been solved yet? I am closing and opening Photoshop 21 and 22 all the time to get back to my projects after zoomed in view freezes. Thanks

[J453]

It's likely your graphics card doesn't support the the latest native GPU api. Try this: Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

[PVerhoeven]

This happens to me constantly. I really only need it for the smooth canvas resizing. Driver reinstalls did not help. My old CS5 copy does not have the issue.

[hnnhdraws]

This has been happening to me constantly since November 2021 - none of these 'solutions' work. Adobe, please fix this. It's been 2 years since this thread was posted, and we all pay far too much money on subscriptions for this to have still not been fixed after 2 years. 

Thank you

[AlexBaum]

The only thing that's worked for me is turning off "flick panning".

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[JohnnySixed]

Posting in March 2022 here, brand new Wacom , Win 11, Updated Photoshop, same issue.

It's almost random - as I've been drawing / panning / re-sizing canvas etc for about an hour, and inexplicably now, I can't pan the canvas once without it freezing and having close/reopen the application to get the PSD back.

All the same symptoms as above.

[Kauê Watanabe]

Yeah, me too.

It's been 2 years, and we still don't have a solution from Adobe. Only workarounds.
And it's about something huge, we gotta stop our productivity to restart Photoshop every time.

How can this still be an issue in all these years?

[davidg93644855]

Happy anniversary Kaue and everybody! Although the software is essentially useless unless you disable key features it fills me with joy that they have continued to offer countless useless new features for amatuers to play with while the professional community cant get simple fixes sorted to make the software usable. 

Also funny how this discussion and others created on this same subject are still classed as solved. IT IS NOT SOLVED!!!

[Kauê Watanabe]

Yeah, man...

We've been getting landscape mixer, color transfer, neural filters... stuff we could already do ourselves.

Bro, I just wanna zoom without my canvas lagging...

[Freya de Vries]

AFTER ALL THIS TIME I FOUND A SOLUTION! I stopped using photoshop, bought the newest and biggest Ipad pro there is and work now with Procreate instead. Wish I had done it sooner. 

[Андрей5E17]

This is not a solution. Sorry, man, but spending money on another Ipad,
having bought the photoshop subscription, is a totally stupid thing. Adobe
literally made you buy an Apple product. Nice

[Freya de Vries]

It was meant as a joke. Ofcourse I didn't buy an Ipad just because of this little issue. I bought it because it is super portable and feels better than a wacom tablet (personal opinion). But I really do not miss the constant crashes or issues photoshop has. I haven't  had any of these issues with Procreate at all. Plus it has some features that I absolutely love.