Photoshop 2020 crashes on startup at menus during loading on Windows 10 home

New Here ,
Feb 12, 2022 Feb 12, 2022

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Hello all. I just downloaded photoshop through the creative cloud onto an MSI lptop running Windows home 10 ver 21H2 with experience pack 120.2212.4170.0. When trying to launch Photoshop 2020, the load screen comes on, starts loading extensions and then, when it gets to "menus" it crashes and the load screen disappears. Any idea what could be causing this?

 

Thanks, Craig 

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Advocate ,
Feb 23, 2022 Feb 23, 2022

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Sorry to hear about your experience, maybe if you try to reset the preferences will work, here are the instructions:

https://helpx.adobe.com/photoshop/using/preferences.html

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New Here ,
Feb 24, 2022 Feb 24, 2022

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Thanks for the suggestion but eventually after reading countless message
board suggestions I figured it out and it’s now working! Thanks for your
suggestion! --

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Community Beginner ,
Feb 24, 2022 Feb 24, 2022

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So glad 

My Best

E

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Advocate ,
Feb 24, 2022 Feb 24, 2022

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Awesome, BTW, you have very nice products in your website

My Best

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