Photoshop 2020 export as error: An Unknown error occurred

New Here ,
Apr 02, 2020 Apr 02, 2020

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Every time I press Shift+Ctrl+W to export my file it shows "An Unknown error occurred" in preview section and it is not file specific it is occurring since yesterday night I  using Windows 10 Pro and Photoshop version 21.0.2.57

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Adobe Employee , Jan 12, 2021 Jan 12, 2021
Hi all, We're happy to announce the release of Photoshop 22.1.1 which includes the fix for Export As error: An unknown error Here's the list of all fixed issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html Thanks, Mohit

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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I am a working profeesional and I just updated to the new Photoshop 2021 version and I cannot complete simple tasks or export becuase of this issue of "Unkown Error Occured"......... Please help....... it happens with many different things (too many to list) and is preventing me from everything atm 

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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I also have the same issue, the only work around that I and others could do was to uninstall Photoshop and then reinstall an older version - the issue gets resolved then. It's the best thing to do atm while there's no solution to this problem.

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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Thanks Lowri_K!

I appreciate your help! Although I clicked "remove older versions" when I updated on the cloud 😞

Ahhhhhhh... humanity is way too reliant on technology, or at least us Graphic Designers and Creative Professionals. I need work to work 😞

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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Couldn't agree more! Especially in this profession, it's crazy how much Adobe having issues affects our work! Hopefully it'll get resolved soon, best of luck 🤞🏻

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Community Beginner ,
Dec 19, 2020 Dec 19, 2020

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The same issue just occured to me today! NOT FUNNY. I didn't want to believe, then thought the file (PSD) could have a bug, tried with another file (JPG), that worked once but only once, completely reinstalled PS after deleting everything, tried again—same issue. ... OMG! ADOBE??? Then found this thread and was kind of calmed down. I am helping myself with the "ExportForWEB" command (CMD+ALT+Shift+S) which as far as for now works. If this issue is not going to be solved (as quick as piossible) I go back to former version of PS hoping to not have this issue as others in this thread reported.

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Community Beginner ,
Dec 19, 2020 Dec 19, 2020

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Going back to a previous version is a for sure "Yes" to resolve the problem 🙂

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New Here ,
Jan 04, 2021 Jan 04, 2021

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Yes, i see this annoying error in many essential functions in Photoshop. For example i can't save, i can't export and i also can't reduce the visible layers. This is a really annoying bug,  after hours of work suddenly out of nowhere i was not able to save or export anything of my work! Adobe, please fix fast!

System:

MacBook Pro 13" 2017

Max OS 11.1

 

 

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New Here ,
Dec 20, 2020 Dec 20, 2020

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I AM HAVING THE SAME ISSUE, SAME EXACT DAMN ISSUE!! I updated just a few days ago and now I get the same message as typed in the original post's description. Do I need to downgraade one version? Will I lose my work? 

This is for my supervisor who is releasing a new film and it's holding both of us up, delaying his release and my workflow. 

I feel unsure about going back one version since I may lose my work. What should I do? I need to export at least in high def proofs for my boss but don't want to send him screenshots or "save for web" version. 

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New Here ,
Dec 21, 2020 Dec 21, 2020

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Thanks to Reddit, you have to make all layers not visible by clicking on the eye, then create a new empty layer, lock it. Select it and have nothing else selected. Then save. It WILL work. Just try it. Unfortunattly, then your artboard will have blank images, but I read someone said something about that. 

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New Here ,
Dec 23, 2020 Dec 23, 2020

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Had the same issues as everyone else, tried a ton of things, and what finally worked well for me was to just go to File, then Export, then go to Render Video. It allowed me to export it as a single frame jpg from there! :hundred_points:

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New Here ,
Dec 23, 2020 Dec 23, 2020

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I'm having the same problem, I tried to make a quick png export but it doesn't work too, I also tried to close all adobe programs in the task manager but the problem persists, it seems that going back to an old version is the solution. Adobe, please fix. 23.PNG

 

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New Here ,
Dec 24, 2020 Dec 24, 2020

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Hi, I was about to export to art I did, and it gave me this error I already tried everything that the community suggested, but nothing changed. Please fix this bug. Thanks:

Export issues in Photoshop 2021.PNG

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New Here ,
Dec 29, 2020 Dec 29, 2020

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Unistall 2021 version and install a old version and it should resolve the problem.

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New Here ,
Dec 29, 2020 Dec 29, 2020

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I was just having the same issue, when i tried exporting(Export As) my document. Uninstalled Photoshop and reinstalled (I have the latest version), changed preference etc and nothing. I am now able to export after reading:

Error: Image is outside of the document bounds

https://helpx.adobe.com/photoshop/using/export-artboards-layers.html#Commonerrorsandlimitations

 

It seems like the problem was my layers being outside so I cropped them. Maybe it will work for you as well 

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New Here ,
Dec 31, 2020 Dec 31, 2020

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It's definitely annoying but I found that if I just go in (after having problems saving it as a basic psd file) I go and flatten all the layers and can quick export as a png. It works-ish but the only thing is that I havent figured out how to save it with a transparent background. Also might be working off off a later version but judging by some other comments, that isn't really the issue. [insert eyeroll]

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New Here ,
Jan 06, 2021 Jan 06, 2021

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I'm still struggling with this. 

 

Please fix, Adobe. Please.

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New Here ,
Jan 08, 2021 Jan 08, 2021

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Same here, still a problem, need to turn in my masterpiece and I can't even export it! 

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Adobe Community Professional ,
Jan 08, 2021 Jan 08, 2021

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Have you tried installing a version of Photoshop from a couple of versions back and using that for now?

 

https://helpx.adobe.com/download-install/using/install-previous-version.html

 

I always tell people: Mission-critical work? Never use the latest version to crank out work because things like this can happen.

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Community Beginner ,
Jan 10, 2021 Jan 10, 2021

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This needs a fix! Most of the time Photoshop (latest version PC 21.1) works fine - then randomly I get the "unknown error" and I am unable to save/save as/quick export/export as - I can't even flatten the image/merge down/merge visible. Guess all I can do is roll back to a previous version and try that as others have suggested -___-.. no replies from Adobe, no acknowledgement of this error even existing that I can see - with SO many people and companies worldwide paying for a subscription and they still can't fix this coming up on a year later - but they have time to come out with iPad apps (that are also super borked). Sigh /endrant.

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Adobe Employee ,
Jan 12, 2021 Jan 12, 2021

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Hi all,

 

We're happy to announce the release of Photoshop 22.1.1 which includes the fix for Export As error: An unknown error

 

Here's the list of all fixed issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Thanks,

Mohit

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New Here ,
Jan 24, 2021 Jan 24, 2021

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Hi! Great that a fix rolled out, but it appears whatever might've been fixed for some users is now causing me those same errors. Selecting Export As now gives me "An unknown error occured".  Pleas tell me someone hs found a work around? 

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Community Beginner ,
Feb 01, 2021 Feb 01, 2021

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22.1.1 has NOT fixed the problem fully. Export As works at full size but fails if you change the image size and reports "An unknown error has occurred". Uninstalling on Mac OSX 10.14, including preferences, and installing any of the other available earlier versions results in the same error.

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New Here ,
Feb 12, 2021 Feb 12, 2021

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I was getting the error, so I installed the latest Photoshop version (22.2) and still have the same error.  I'm trying to export a single Shape Layer to an .svg file.  I do "Export>Export As", get an export window showing "File Settings PNG".  I chose .svg and leave all the other defaults alone (eg I don't change the size which shows up as 2160 by 5184 px).  Photoshop thinks about it for awhile (the spinning circle) but then reports "An unknown error has occurred."  64.1M/21.4M file.  My path a lot of subpaths...Now what?

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Explorer ,
Feb 16, 2021 Feb 16, 2021

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@Mohit Goyal I'm on 22.2 and encountered this issue. Out of 12 artboards, 3 did not export due to an "unkown error".

I had to create new artboards and move the layers to them.

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Community Beginner ,
Jan 12, 2021 Jan 12, 2021

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 Yes workes fine, this 22.1.1 release fixes the problem! Thank you. I installed it and I already run the test with a very heavy monster level file and it came out perfectly. 🙂

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