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I've had this problem since summer 2019.
After struggling for a long time I thought my computer was the problem so a few weeks ago I bought a brand new one with excellent specs, lots of free space and reinstalled Photoshop. Barely installed anything except basic programs - But Photoshop still freezes....!!
This is beginning to be a huge problem for me as it keeps freezing for up to 20 times during a work day and I loose a LOT of work, time and money. I can't keep on working this way and I DESPERATELY need a fix.
I'm using Windows 10. Graphic card driver is updated. Never had any problems working with big files before. (Yet it seems Photoshop doesn't care if they're big or small. It'll crash anyway) I don't have any extensions, actions or anything weird except my custom brushes that I've had for years. I'm also using a Wacom Intuos tablet while I work.
P.s. I just installed the latest update for Photoshop. If that doesn't help I don't know what to do.
Here's the system info pasted from Photoshop:
Adobe Photoshop Version: 21.0.2 20191122.r.57 2019/11/22: e3e4068e635 x64
Number of Launches: 4
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.329
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3600 MHz
Built-in memory: 32698 MB
Free memory: 17966 MB
Memory available to Photoshop: 29943 MB
Memory used by Photoshop: 60 %
ACP.local Status:
- SDK Version: 1.24.4
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.20.55
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 300 seconds
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8192
glgpu[0].GLName="NVIDIA GeForce RTX 2070 SUPER"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="26.21.14.4141"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce RTX 2070 SUPER/PCIe/SSE2"
glgpu[0].GLRendererID=7812
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3334892267d8a3d1\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3334892267d8a3d1\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3334892267d8a3d1\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3334892267d8a3d1\nvldumdx.dll"
glgpu[0].GLDriverDate="20191120000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8192
clgpu[0].CLName="GeForce RTX 2070 SUPER"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="441.41"
clgpu[0].CLBandwidth=3.73851e+11
clgpu[0].CLCompute=3717.31
License Type: Subscription
Serial number: 90970717736429932420
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\Sandra\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 1,82T, 1,82T free
C:\, 465,0G, 346,6G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2019/11/20-15:01:25 97.614776 97.614776
AdbePM.dll PatchMatch 2019/09/25:16:59:41 1.613549 1.613549
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2019/09/09-16:07:36 79.348578 79.348578
AdobePIP.dll Adobe Product Improvement Program 8.1.0.40.48685
AdobeSVGAGM.dll AdobeSVGAGM 97.614776 97.614776
AdobeXMP.dll Adobe XMP Core 2019/08/13-01:06:57 79.164036 79.164036
AdobeXMPFiles.dll Adobe XMP Files 2019/08/13-01:06:57 79.164036 79.164036
AdobeXMPScript.dll Adobe XMP Script 2019/08/13-01:06:57 79.164036 79.164036
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2019/09/17-01:11:26 79.613319 79.613319
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AIDE.dll AIDE 2019/09/09-16:07:36 79.613133 79.613133
ARE.dll ARE 2019/09/17-01:11:26 79.613319 79.613319
AXE8SharedExpat.dll AXE8SharedExpat 2019/09/16-11:49:24 79.613314 79.613314
AXEDOMCore.dll AXEDOMCore 2019/09/16-11:49:24 79.613314 79.613314
Bib.dll BIB 2019/09/17-01:11:26 79.613319 79.613319
BIBUtils.dll BIBUtils 2019/09/17-01:11:26 79.613319 79.613319
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2019/11/20-15:01:25 97.614776 97.614776
CRClient.dll Adobe Crash Reporter Client DLL 2.0.3.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2019/09/05-01:10:23 79.273548 79.273548
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.40.48685
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2019/09/27-13:40:09 79.613613 79.613613
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.0
Plugin.dll Adobe Photoshop 2020 21.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.46
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.0
SCCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 97.614776 97.614776
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeomĀ© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 5.6.1.39
VulcanMessage5.dll Vulcan Message Library 5.6.1.39
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 15.2.0.24467 15.2.0.24467
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-3.3.7.56
Required plug-ins:
Accented Edges 21.0 - from the file āFilter Gallery.8bfā
Adaptive Wide Angle 21.0 - from the file āAdaptive Wide Angle.8bfā
Angled Strokes 21.0 - from the file āFilter Gallery.8bfā
Average 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āAverage.8bfā
Bas Relief 21.0 - from the file āFilter Gallery.8bfā
BMP 21.0 - from the file āStandard MultiPlugin.8bfā
Camera Raw 12.1 - from the file āCamera Raw.8biā
Camera Raw Filter 12.1 - from the file āCamera Raw.8biā
Chalk && Charcoal 21.0 - from the file āFilter Gallery.8bfā
Charcoal 21.0 - from the file āFilter Gallery.8bfā
Chrome 21.0 - from the file āFilter Gallery.8bfā
Cineon 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āCineon.8biā
Clouds 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āClouds.8bfā
Color Halftone 21.0 - from the file āStandard MultiPlugin.8bfā
Colored Pencil 21.0 - from the file āFilter Gallery.8bfā
ContĆ© Crayon 21.0 - from the file āFilter Gallery.8bfā
Craquelure 21.0 - from the file āFilter Gallery.8bfā
Crop and Straighten Photos 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āCropPhotosAuto.8liā
Crop and Straighten Photos Filter 21.0 - from the file āStandard MultiPlugin.8bfā
Crosshatch 21.0 - from the file āFilter Gallery.8bfā
Crystallize 21.0 - from the file āStandard MultiPlugin.8bfā
Cutout 21.0 - from the file āFilter Gallery.8bfā
Dark Strokes 21.0 - from the file āFilter Gallery.8bfā
De-Interlace 21.0 - from the file āStandard MultiPlugin.8bfā
Dicom 21.0 - from the file āDicom.8biā
Difference Clouds 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āClouds.8bfā
Diffuse Glow 21.0 - from the file āFilter Gallery.8bfā
Displace 21.0 - from the file āStandard MultiPlugin.8bfā
Dry Brush 21.0 - from the file āFilter Gallery.8bfā
Eazel Acquire 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āEazelAcquire.8baā
Entropy 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āstatistics.8baā
Export Color Lookup Tables 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āExport3DLUT.8beā
Extrude 21.0 - from the file āStandard MultiPlugin.8bfā
FastCore Routines 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āFastCore.8bxā
Fibers 21.0 - from the file āStandard MultiPlugin.8bfā
Film Grain 21.0 - from the file āFilter Gallery.8bfā
Filter Gallery 21.0 - from the file āFilter Gallery.8bfā
Fresco 21.0 - from the file āFilter Gallery.8bfā
Glass 21.0 - from the file āFilter Gallery.8bfā
Glowing Edges 21.0 - from the file āFilter Gallery.8bfā
Grain 21.0 - from the file āFilter Gallery.8bfā
Graphic Pen 21.0 - from the file āFilter Gallery.8bfā
Halftone Pattern 21.0 - from the file āFilter Gallery.8bfā
Halide Bottlenecks 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āHalideBottlenecks.8bxā
HDRMergeUI 21.0 - from the file āHDRMergeUI.8bfā
HSB/HSL 21.0 - from the file āStandard MultiPlugin.8bfā
IFF Format 21.0 - from the file āStandard MultiPlugin.8bfā
IGES 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āU3D.8biā
Ink Outlines 21.0 - from the file āFilter Gallery.8bfā
JPEG 2000 21.0 - from the file āJPEG2000.8biā
Kurtosis 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āstatistics.8baā
Lens Blur 21.0 - from the file āLens Blur.8bfā
Lens Correction 21.0 - from the file āLens Correction.8bfā
Lens Flare 21.0 - from the file āStandard MultiPlugin.8bfā
Liquify 21.0 - from the file āLiquify.8bfā
Matlab Operation 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āChannelPort.8bfā
Maximum 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āstatistics.8baā
Mean 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āstatistics.8baā
Measurement Core 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āMeasurementCore.8meā
Median 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āstatistics.8baā
Mezzotint 21.0 - from the file āStandard MultiPlugin.8bfā
Minimum 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āstatistics.8baā
MMXCore Routines 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āMMXCore.8bxā
Mosaic Tiles 21.0 - from the file āFilter Gallery.8bfā
Multiprocessor Support 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āMultiProcessor Support.8bxā
Neon Glow 21.0 - from the file āFilter Gallery.8bfā
Note Paper 21.0 - from the file āFilter Gallery.8bfā
NTSC Colors 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āNTSC Colors.8bfā
Ocean Ripple 21.0 - from the file āFilter Gallery.8bfā
OpenEXR 21.0 - from the file āStandard MultiPlugin.8bfā
Paint Daubs 21.0 - from the file āFilter Gallery.8bfā
Palette Knife 21.0 - from the file āFilter Gallery.8bfā
Patchwork 21.0 - from the file āFilter Gallery.8bfā
Paths to Illustrator 21.0 - from the file āStandard MultiPlugin.8bfā
PCX 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āPCX.8biā
Photocopy 21.0 - from the file āFilter Gallery.8bfā
Picture Package Filter 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āChannelPort.8bfā
Pinch 21.0 - from the file āStandard MultiPlugin.8bfā
Pixar 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āPixar.8biā
Plaster 21.0 - from the file āFilter Gallery.8bfā
Plastic Wrap 21.0 - from the file āFilter Gallery.8bfā
Pointillize 21.0 - from the file āStandard MultiPlugin.8bfā
Polar Coordinates 21.0 - from the file āStandard MultiPlugin.8bfā
Portable Bit Map 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āPBM.8biā
Poster Edges 21.0 - from the file āFilter Gallery.8bfā
PRC 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āU3D.8biā
Radial Blur 21.0 - from the file āStandard MultiPlugin.8bfā
Radiance 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āRadiance.8biā
Range 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āstatistics.8baā
Render Color Lookup Grid 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āExport3DLUT.8beā
Reticulation 21.0 - from the file āFilter Gallery.8bfā
Ripple 21.0 - from the file āStandard MultiPlugin.8bfā
Rough Pastels 21.0 - from the file āFilter Gallery.8bfā
Save for Web 21.0 - from the file āSave for Web.8beā
ScriptingSupport 21.0 - from the file āScriptingSupport.8liā
Shake Reduction 21.0 - from the file āShake Reduction.8bfā
Shear 21.0 - from the file āStandard MultiPlugin.8bfā
Skewness 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āstatistics.8baā
Smart Blur 21.0 - from the file āStandard MultiPlugin.8bfā
Smudge Stick 21.0 - from the file āFilter Gallery.8bfā
Solarize 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āSolarize.8bfā
Spaces 21.0 - from the file āSpaces.8liā
Spatter 21.0 - from the file āFilter Gallery.8bfā
Spherize 21.0 - from the file āStandard MultiPlugin.8bfā
Sponge 21.0 - from the file āFilter Gallery.8bfā
Sprayed Strokes 21.0 - from the file āFilter Gallery.8bfā
Stained Glass 21.0 - from the file āFilter Gallery.8bfā
Stamp 21.0 - from the file āFilter Gallery.8bfā
Standard Deviation 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āstatistics.8baā
Sumi-e 21.0 - from the file āFilter Gallery.8bfā
Summation 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āstatistics.8baā
Targa 21.0 - from the file āStandard MultiPlugin.8bfā
Texturizer 21.0 - from the file āFilter Gallery.8bfā
Tiles 21.0 - from the file āStandard MultiPlugin.8bfā
Torn Edges 21.0 - from the file āFilter Gallery.8bfā
Twirl 21.0 - from the file āStandard MultiPlugin.8bfā
U3D 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āU3D.8biā
Underpainting 21.0 - from the file āFilter Gallery.8bfā
Vanishing Point 21.0 - from the file āVanishingPoint.8bfā
Variance 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āstatistics.8baā
Water Paper 21.0 - from the file āFilter Gallery.8bfā
Watercolor 21.0 - from the file āFilter Gallery.8bfā
Wave 21.0 - from the file āStandard MultiPlugin.8bfā
WIA Support 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āWIASupport.8liā
Wind 21.0 - from the file āStandard MultiPlugin.8bfā
Wireless Bitmap 21.0 (20191122.r.57 2019/11/22: e3e4068e635) - from the file āWBMP.8biā
ZigZag 21.0 - from the file āStandard MultiPlugin.8bfā
Optional and third party plug-ins: NONE
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE
Unified Extensibility Platform - Extensions:
com.adobe.ccx.start 3.2.0.70 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.2.0\"
CDO: 1.62.3
CmdN: 1.2.0
CDP: 1.89.3
Extensions:
com.adobe.Butler.backend 2.3.4 - from the file āC:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.Butler.backend\index.htmlā
com.adobe.stock.panel.licensing 0.1.0 - from the file āC:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.htmlā
Libraries 1.0.0 - from the file āC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\index.htmlā
New Document 3.0.0 - from the file āC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.0.0\fnft.html?v=3.0.0.4ā
com.adobe.inapp.typekit.purchase 1.0.0 - from the file āC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\purchaseTypekit.htmlā
Home 2.9.0 - from the file āC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.9.0\index.html?v=2.9.0.47ā
com.adobe.capture.extension 1.0.0 - from the file āC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\extensions\capture\capture.htmlā
Adobe Color Themes 6.1.0 - from the file āC:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.htmlā
Export As 4.8.12 - from the file āC:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.htmlā
Export As 4.8.12 - from the file āC:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.htmlā
Installed TWAIN devices: NONE
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Hi there,
Sorry that Photoshop 2020 21.0.2 is freezing randomly on your computer running Windows 10
Please checkout the steps below:
1) Checkout the steps mentioned in this article https://helpx.adobe.com/in/photoshop/kb/photoshop-slow-lags.html
2) Turn on the Legacy Compositing option in Performance preferences. Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (macOS). Select Legacy Compositing. Quit and relaunch Photoshop
Let us know how it goes.
Thanks,
Akash
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Okay, so I've also tried turning on Legacy Compositing.Tried increasing memory allocation to 80%. I've looked trough the steps mentioned in the article. Photoshop still crashes.
Who can I contact to get more help on this?
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Hi
The only thing noticable on your system info is that you are not using the latest studio driver for your NVidia GPU.You should be able to update that from the NVidia website
Are you doing anything in particular when Photoshop freezes?
If it crashes, is there any info in Windows reliability history relating to the crash? (Type reliability into the Windows search bar)
Dave
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Thanks both of you for your advices so far. I really hope you can guide me in trying to find a solution to this problem.
This is what I've tried so far:
Updated Nvidia GPU driver.
Updated Photoshop.
Updated Wacom driver.
Today it crashed again. I'm not doing anything particular when Photoshop crashes. Because I work as an illustrator I'm almost always using my wacom pen, drawing and painting. Today I was simply coloring some simple lineart when Photoshop suddenly froze.
Windows reliability history didn't mention anything about todays crash, but this is what i found about a crash a few days ago:
This is what task manager says.
Because I'm not a technical genious I feel quite lost at what to do now.
I'm going to try and turn on the legacy compositing option, as Akash recommended, and let you know if that helps.
Btw: Does anyone know if Windows Ink is causing Photoshop to crash? I've had to change the windows ink settings so that I can have normal brush sensitivity but perhaps it's still haunting me in the background, messing things up?
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Hello, there is a new update to Photoshop, V 21.1 that fixes various issues: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues try to update from the CC application.
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Intresting sounds alot like mine still in 2021 my canvas freezes but no report of error
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Facing similar issue as well, stuck and frozen but no report of crashing or responding.
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Have you fixed it?