• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

photoshop 2020 version 24 - opens fine but can't open existing or new files

New Here ,
Oct 27, 2022 Oct 27, 2022

Copy link to clipboard

Copied

I have had issues in the past few days and cannot open any existing files of any type and also cannot create a new files. As soon as I try to open or create I get the dreaded "photoshop has encountered an error and needs to close"

report sent several times now so any help would be great.

thanks!

 

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="24.0.0" build="20221013.r.59" source="Windows-Client" crashType="n/a">
<time year="2022" month="10" day="27" hour="12" minute="7" second="50" timeoffset="0" timezone="GMT Summer Time"/>
<user guid="ac6fd4a4-fef5-4a7a-a364-2c1bca0bc9d8"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19044" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="7942" machine="Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="DisplayLink" adapterRAM="" caption="DisplayLink USB Device" description="DisplayLink USB Device" driverDate="20210222000000.000000-000" driverVersion="10.1.2665.0" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="USB&#92;VID_17E9&#38;PID_6015&#38;MI_00&#92;7&#38;135324F1&#38;0&#38;0000" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="DisplayLink" adapterRAM="" caption="DisplayLink USB Device" description="DisplayLink USB Device" driverDate="20210222000000.000000-000" driverVersion="10.1.2665.0" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="USB&#92;VID_17E9&#38;PID_6015&#38;MI_01&#92;7&#38;135324F1&#38;0&#38;0001" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20200505000000.000000-000" driverVersion="27.20.100.8190" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9B41&#38;SUBSYS_22B117AA&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Indirect Display Adapter" description="Citrix Indirect Display Adapter" driverDate="20190123000000.000000-000" driverVersion="12.40.44.247" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_5853&#38;DEV_1003&#92;1&#38;79F5D87&#38;0&#38;03" installedDisplayDrivers=""/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF9595AC6AE">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF9595AC6AE" symbolname="OpenAdapter12"/>
<stackStatement index="1" address="0x00007FF9593AB04A" symbolname="OpenAdapter12"/>
<stackStatement index="2" address="0x00007FF9593AA415" symbolname="OpenAdapter12"/>
<stackStatement index="3" address="0x00007FF9593C496D" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FF9593C47A3" symbolname="OpenAdapter12"/>
<stackStatement index="5" address="0x00007FF9647F45B8" symbolname="D3D12GetInterface"/>
<stackStatement index="6" address="0x00007FF9647F02B3" symbolname="D3D12GetInterface"/>
<stackStatement index="7" address="0x00007FF7ED499C7D" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
<stackStatement index="8" address="0x00007FF7ED4A8FC3" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
<stackStatement index="9" address="0x00007FF7ED4803B6" symbolname="xmlSprintfElementContent"/>
<stackStatement index="10" address="0x00007FF7ED46C3C4" symbolname="xmlSprintfElementContent"/>
<stackStatement index="11" address="0x00007FF7EF4762DA" symbolname="ART::AssetType::operator=="/>
<stackStatement index="12" address="0x00007FF7EF4717E0" symbolname="ART::AssetType::operator=="/>
<stackStatement index="13" address="0x00007FF7EF471ED4" symbolname="ART::AssetType::operator=="/>
<stackStatement index="14" address="0x00007FF7EF4747C0" symbolname="ART::AssetType::operator=="/>
<stackStatement index="15" address="0x00007FF7EF474BEF" symbolname="ART::AssetType::operator=="/>
<stackStatement index="16" address="0x00007FF7EF4739F0" symbolname="ART::AssetType::operator=="/>
<stackStatement index="17" address="0x00007FF7EF472F93" symbolname="ART::AssetType::operator=="/>
<stackStatement index="18" address="0x00007FF7EF472A4D" symbolname="ART::AssetType::operator=="/>
<stackStatement index="19" address="0x00007FF7EF50D700" symbolname="ART::AssetType::operator=="/>
<stackStatement index="20" address="0x00007FF7EF50D91B" symbolname="ART::AssetType::operator=="/>
<stackStatement index="21" address="0x00007FF7EDF6B4B2" symbolname="ART::AssetType::operator!="/>
<stackStatement index="22" address="0x00007FF7EDD9DBFB" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="23" address="0x00007FF7EDD9CBDD" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="24" address="0x00007FF7EDDA485F" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="25" address="0x00007FF7EDD8749B" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="26" address="0x00007FF7EE4E9BED" symbolname="xmlFreeRMutex"/>
<stackStatement index="27" address="0x00007FF7EFE5A7F9" symbolname="ART::AssetType::operator=="/>
<stackStatement index="28" address="0x00007FF7ED77A3A0" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="29" address="0x00007FF7EED6BE00" symbolname="ART::AssetType::operator=="/>
<stackStatement index="30" address="0x00007FF7EFE5CAAD" symbolname="ART::AssetType::operator=="/>
<stackStatement index="31" address="0x00007FF7ED76CE35" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="32" address="0x00007FF7ED7A825F" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="33" address="0x00007FF7ED7A6EC4" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="34" address="0x00007FFA0194E858" symbolname="CallWindowProcW"/>
<stackStatement index="35" address="0x00007FFA0194E4EE" symbolname="CallWindowProcW"/>
<stackStatement index="36" address="0x00007FF7ED77DAFA" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="37" address="0x00007FFA0194E858" symbolname="CallWindowProcW"/>
<stackStatement index="38" address="0x00007FFA0194E3DC" symbolname="DispatchMessageW"/>
<stackStatement index="39" address="0x00007FFA01960C03" symbolname="SendMessageTimeoutW"/>
<stackStatement index="40" address="0x00007FFA02530EF4" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="41" address="0x00007FFA00041704" symbolname="NtUserDispatchMessage"/>
<stackStatement index="42" address="0x00007FFA0194E2EA" symbolname="DispatchMessageW"/>
<stackStatement index="43" address="0x00007FF7ED782930" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="44" address="0x00007FF7EFE2F94B" symbolname="ART::AssetType::operator=="/>
<stackStatement index="45" address="0x00007FF7EFE2B3AC" symbolname="ART::AssetType::operator=="/>
<stackStatement index="46" address="0x00007FF7EFE75671" symbolname="ART::AssetType::operator=="/>
<stackStatement index="47" address="0x00007FF7EFE74E45" symbolname="ART::AssetType::operator=="/>
<stackStatement index="48" address="0x00007FF7EFE50DB7" symbolname="ART::AssetType::operator=="/>
<stackStatement index="49" address="0x00007FF7EEF9A9A5" symbolname="ART::AssetType::operator=="/>
<stackStatement index="50" address="0x00007FF7EEF9984B" symbolname="ART::AssetType::operator=="/>
<stackStatement index="51" address="0x00007FF7EFE51447" symbolname="ART::AssetType::operator=="/>
<stackStatement index="52" address="0x00007FF7EFE50E9A" symbolname="ART::AssetType::operator=="/>
<stackStatement index="53" address="0x00007FF7EF3B96FD" symbolname="ART::AssetType::operator=="/>
<stackStatement index="54" address="0x00007FF7EFE51447" symbolname="ART::AssetType::operator=="/>
<stackStatement index="55" address="0x00007FF7EFE50E9A" symbolname="ART::AssetType::operator=="/>
<stackStatement index="56" address="0x00007FF7EFE30CB9" symbolname="ART::AssetType::operator=="/>
<stackStatement index="57" address="0x00007FF7ED7752F8" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="58" address="0x00007FF7ED775396" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="59" address="0x00007FF7ED768A58" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="60" address="0x00007FF7ED77F911" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="61" address="0x00007FF7EDA6170F" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="62" address="0x00007FF7ED76AAB6" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="63" address="0x00007FF7ED9D7A72" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="64" address="0x00007FFA00987034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="65" address="0x00007FFA024E26A1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet> 

TOPICS
Windows

Views

52

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 06, 2022 Nov 06, 2022

Copy link to clipboard

Copied

LATEST

Hi @Sue26823046qlb3 I see it's been a few days and you don't have any replies yet. Sorry about that! Are you still having trouble opening and creating new files with the latest version of Photoshop 2023 (24.0.0 Release)? Looking at the error message, this could be a memory (faulty RAM) error. Are your graphics drivers up to date? If you roll back to the previous version, are you stable? Does your system pass Photoshop's Compatibility Check (under the Help menu)?

 

JEL_0-1667758207637.png

You could try running Windows System File Checker (SFC). First, close all programs. From Task Manager, end any Adobe or Creative Cloud background processes.

 

SFC is a Windows utility that scans for corrupted Windows system files. If it finds a problem, it will try to replace the problematic system files from a cached version that’s on the PC.

  • In the search box on the taskbar, type command prompt, press and hold (or right-click) Command Prompt, then select Run as administrator > Yes.
  • At the command prompt, type sfc /scannow (Scanning will take a few minutes.)
  • If SFC finds corrupted files and replaces them, restart your PC and check if the issue persists.

 

JEL_1-1667758373257.png

 

Let us know what else you've tried and if you are still having difficulties!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines