Photoshop 2021 22.5.1 Running Horribly Slow on MAC!

Community Beginner ,
Sep 20, 2021 Sep 20, 2021

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Does anyone have answers on how to fix the incredibly slow lag and operation? It's so frustrating, kills my time and workflow but I can't find a direct answer on how to fix it.

 

For reference, I'm a photographer using photoshop for color grading and retouch on average size Canon 5DMK IV files. Photoshop lags no matter what size the file is, Tiff, JPG, 72dpi-300dpi, it operates at a snails pace. 

 

My computer is 2019 Macbook Pro 2.4GHz 8-Core, 64 GB RAM, AMD Radeon Pro 5600 8GB Graphics Card, 2TB SSD Drive. macOS Big Sur 11.2.3

 

And when editing Photoshop is the only program open. 

 

Would really love some help with this. It should not be this slow with a machine like I have. 

 

 

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New Here ,
Sep 20, 2021 Sep 20, 2021

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I am having the exact same problem

 

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New Here ,
Oct 25, 2021 Oct 25, 2021

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same exact problem. Can someone from adobe please respond? I have iMac 2019 with 64gb ram on Big Sur 11.6 

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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What operations are lagging? Painting? Certain commands? Clicking on layers?

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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I have the same issue. Just moving an image on a low res document is a struggle. Also trouble saving to network hard drives

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Adobe Community Professional ,
Oct 26, 2021 Oct 26, 2021

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Network drives can be a problem all on its own. Try to take that out of the equation first, and work off a local drive.

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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Thank you for your answere. Unfortiunatly that doesn't solve the underlyng laggy problem.

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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If you go to Preferences > Performance... is "Use Graphics Processor" enabled?

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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Yes

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

 

If you restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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Adobe Photoshop Version: 22.5.1 20210907.r.441 de74e1a x64 Number of Launches: 83 Operating System: Mac OS 11.1.0 System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 6 Logical processor count: 12 Processor speed: 2900 MHz Built-in memory: 32768 MB Free memory: 18710 MB Memory available to Photoshop: 28098 MB Memory used by Photoshop: 70 % SAM SDK Version: 2.0.0-main.779.1 ACP.local Status: - SDK Version: 1.48.0 - Core Sync Status: Reachable and compatible - Core Sync Running: 4.21.1.1 - Min Core Sync Required: 4.3.28.24 ACPL Cache Config: ^4 Live Edit Client SDK Version: 3.82.01 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium TextComposer: Latin ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 0
isGPUCapable: 1
GPUName: AMD Radeon Pro 560X
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,294 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 0
Display: 1 Display Bounds: top=0, left=0, bottom=1050, right=1680 High DPI Monitor Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/MacOS/sniffer" -baseTimeMS=566133 -comment=Photoshop Version: Adobe Photoshop 22.5.1 20210907.r.441 de74e1a x64

[1288 ms]
Start sniffer 2021-10-25 13:28:23
# Photoshop Version: Adobe Photoshop 22.5.1 20210907.r.441 de74e1a x64
sniffer -baseTimeMS=566133 -comment=Photoshop Version: Adobe Photoshop 22.5.1 20210907.r.441 de74e1a x64

{21 ms}
Start platform native
# displays: 2
Display 0
Display: 458622875
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
Dimensions: (5,120 2,880)
Physical size: (599.3 340.242)
Pixel size: (0.117051 0.11814)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro 560X index=0 preferred=1)

Display 1
Display: 69734406
Main: FALSE
Built in: TRUE
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Pixel size: (0.0984496 0.0984496)
Dynamic range: (0 1)
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Attached Device: (DeviceID name=AMD Radeon Pro 560X index=0 preferred=1)

# devices: 2
Device 0
Name: AMD Radeon Pro 560X
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 2
458622875
69734406
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN

Device 1
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: EMBEDDED
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 1,610 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{116 ms}

{116 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: 458622875
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
Dimensions: (5,120 2,880)
Physical size: (599.3 340.242)
Pixel size: (0.117051 0.11814)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915465 index=1 preferred=1)

Display 1
Display: 69734406
Main: FALSE
Built in: TRUE
Stereo: FALSE
Bounds: ((-1,680 0) -> (0 1,050), w=1,680, h=1,050)
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Dynamic range: (0 1)
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Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915465 index=1 preferred=1)

# devices: 1
Device 0
Name: AMD Radeon Pro 560X OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 2
458622875
69734406
GPU accessible RAM: 4,096 MB
VRAM: 4,096 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.2.13)
Device version: 2.1 (2.1 ATI-4.2.13)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915465
Display mask: 1984
End platform OpenGL
{141 ms}

{141 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 1,610 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Nov 23 2020 03:06:15))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 20 GB / s
Compute score: 74.0878
Device name string: Intel(R) UHD Graphics 630
Device vendor string: Intel Inc.
Platform name string: Apple
Platform vendor string: Apple

Device 1
Name: AMD Radeon Pro 560X Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Nov 23 2020 03:06:15))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 37 GB / s
Compute score: 370.277
Device name string: AMD Radeon Pro 560X Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{1283 ms}

Exit code kExitNormal
End sniffer 2021-10-25 13:28:25
[kStatusNormal, kExitNormal]

[1288 ms]
Finish RunAllAPIs

[2375 ms]
Start GetSnifferResult

[2375 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
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All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 22.5.1, © 2014-2021 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 22.5 © 1993-2021 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 13.4 (872), Copyright © 2021 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 13.4 (872), Copyright © 2021 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 22.5 © 2002-2021 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 22.5 © 1993-2021 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 22.5 © 2003-2021 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 22.5 © 2003-2021 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 22.5 © 1993-2021 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 22.5 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 22.5 © 2012-2021 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 22.5 © 1990-2021 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 22.5 © 2021 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 22.5, Copyright © 2002-2021 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IGES 22.5 © 2006-2021 Adobe. All rights reserved. - from the file “U3D.plugin” Ink Outlines 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 22.5 © 2001-2021 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 22.5 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 22.5.1, © 2002-2021 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 22.5.1, © 2002-2021 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 22.5.1, © 2001-2021 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 22.5 © 1993-2021 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 22.5 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 22.5 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 22.5 © 1993-2021 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 22.5 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 22.5 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 22.5 © 1990-2021 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 22.5 © 1990-2021 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 22.5 © 1993-2021 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 22.5 © 1989-2021 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 22.5 © 1993-2021 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 22.5 © 1989-2021 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 22.5.1, © 1991-2021 Adobe. 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All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 22.5.1, © 1999-2021 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 22.5, © 2002-2021 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shake Reduction 22.5.1, © 2014-2021 Adobe. All rights reserved. - from the file “Shake Reduction.plugin” Shear 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 22.5 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 22.5 © 1993-2021 Adobe. All rights reserved. - from the file “Solarize.plugin” Spaces 22.5, © 2015-2021 Adobe. All rights reserved. - from the file “Spaces.plugin” Spatter 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 22.5.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 22.5.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 22.5 © 2006-2021 Adobe. 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CDP: 1.117.1 Discover Panel (Loaded) 1.9.0.53 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/" ccx-timeline (Prepared) 2.6.40.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/" CCX Sharesheet UXP (Loaded) 19.8.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.sharesheet/" CC Libraries Panel (Prepared) 3.14.242.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_14_242/" CAPTURE: 1.2.18 STOCK: 2.0.30 CCX Commenting UXP Webview (Prepared) 20.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.comments-webview/" Neural Filters (Prepared) 1.8.3.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.nfp.gallery/" Photoshop Cloud Value Dialog (Prepared) 1.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.cloudValueDialog/" Photoshop UXP Export-As (Loaded) 5.5.5.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/" Photoshop In App Messaging (Loaded) 2.2.2.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.inAppMessaging/" Photoshop Personalization (Loaded) 2.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/" Plugins Panel (Prepared) 1.2.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.pluginspanel/" IC popup message (Loaded) 1.0.0.0 Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_14_242/index.html” New Document 3.5.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.5.0/fnft.html?v=3.5.0.4” Home 2.16.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.16.0/index.html?v=2.16.0.8” com.adobe.capture.extension 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_14_242/extensions/capture/capture.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_14_242/extensions/stock-panel-licensing/index.html” Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html” Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_14_242/manager.html” Installed TWAIN devices: NONE

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Participant ,
Oct 26, 2021 Oct 26, 2021

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Photoshop 22.x performance is broken for very long time and I see many people report it but they don't do anything except answering "update your drivers", currently downgrade to 21.x works for me (I am on Windows), not sure what to do when 21.x will disappear https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-22-x-gpu-performance-is-broken-for...

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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What's slow for you? The biggest difference between 21 and 22 is that Photoshop 22.x and later use native GPU support (Metal on macOS and DX12 on Windows) - so that's why we typically look at hardware/GPU - as slow downs reported tend to be machine/hardware specific.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Oct 26, 2021 Oct 26, 2021

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I posted a link to detailed bug description and additional discussion, yes disabling GPU also helps but with disabled GPU PS works differently so I want to have it enabled. There is no progress with that issue for about a year, is there any way I could contact Adobe differently than via this forum?

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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You can work directly with an agent by going here and clicking the chat icon in the lower right corner: https://helpx.adobe.com/contact.html 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Mar 23, 2022 Mar 23, 2022

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We've been testing this rigorously - and yes, ever since the shift to native GPU support - UI performance is horribly slow. 

 

This is on fast hardware. We've tested on Windows 10 i9900KS with both RTX 2070 and amd cards and its always the same. Manipulation curve points (especially curve points but other UI parts is affected as well) is slow to the point of becoming unusable. Disabling GPU support and everything is blazingly fast.

 

No combination of GPU setting in any way affect the issue. Enable GPU: Slow UI - diabling GPU: everything runs fast. No discernable diffs between releases 22.x -> 23.x 

 

Last usable version is 21.2.12. Which is what we recommend everybody and our clients to stay on until this is fixed. 

 

Native GPU support in PS 

DOES-NOT-WORK ! 

 

Either you fix the issue or u roll back or make (yet another) legacy option. 

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Participant ,
Oct 16, 2021 Oct 16, 2021

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Summary: visible performance of Photoshop 22.x is very bad when GPU is enabled, disabling GPU or using Photoshop 21.x fixes the issue.

 

My system is Windows 10 with RTX 2070.

 

Steps to reproduce:

- open big photo (6000x4000 in my case)

- create about 10 layers - typical photo postprocessing like curves, color balance, selective colors, etc, it doesn't matter what layers are that

- create curves layer under them (so changing this layer requires recalculating everything above)

- try moving curve points

 

Expected result (Photoshop 21.x or Photoshop 22.x without GPU): curve points move smoothly, image is updated without any issues

 

Actual result (Photoshop 22.x with GPU enabled): moving points work slow, there is visible stuttering

 

This is not problem with drivers or any temporary problem with the system, problem persists for about a year or even more, yesterday I reinstalled Windows and tested it again with all new drivers - no change.

 

Problem has been reported by multiple of people but when I read discussions people usually recommend to update drivers or say "it works for me" and it is not solved. I am reporting it now, because I don't see any progress on that for long time. So it doesn't matter which 22.x and which 21.x versions we are talking about it - the ones from early 2021 behaves same way.

 

system info:

Wersja programu Adobe Photoshop: 22.5.1 20210907.r.441 de74e1a x64

System operacyjny: Windows 10 64 bity
Wersja: 10 lub nowsza 10.0.19041.1202
Architektura systemu: Intel rodzina CPU:6, Model:14, Stopień:3 z MMX, SSE dla liczb całkowitych, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Fizyczny licznik procesora: 4
Logiczny licznik procesora: 8
Szybkość procesora: 3408 MHz
Wbudowana pamięć: 16288 MB
Wolna pamięć: 10431 MB
Pamięć dostępna dla programu Photoshop: 12007 MB
Pamięć używana przez program Photoshop: 70 %

(...)

======= GPU
Stabilny natywny interfejs API: Prawda
Stabilny interfejs API OpenGL: Prawda
Stabilny interfejs API OpenCL: Prawda
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 2070
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,421 MB
Required GPU accessible RAM: 1,500 MB

UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Monitor: 1
Granice ekranu: góra= 0, lewa strona= 0, dół= 1080, prawa strona= 1920
Monitor: 2
Granice ekranu: góra= 0, lewa strona= 1920, dół= 1080, prawa strona= 3840

 

logs from PS which works:

 

Wersja programu Adobe Photoshop: 21.2.12 20210906.r.215 2021/09/06: 42f819acb35 x64
Liczba uruchomień: 0
System operacyjny: Windows 10 64 bity
Wersja: 10 lub nowsza 10.0.19041.1202
Architektura systemu: Intel rodzina CPU:6, Model:14, Stopień:3 z MMX, SSE dla liczb całkowitych, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Fizyczny licznik procesora: 4
Logiczny licznik procesora: 8
Szybkość procesora: 3408 MHz
Wbudowana pamięć: 16288 MB
Wolna pamięć: 10431 MB
Pamięć dostępna dla programu Photoshop: 14901 MB
Pamięć używana przez program Photoshop: 70 %

(...)

Zezwalaj na obsługę OpenGL na procesorach GPU starszego typu: Nie wykryto.
Tryb rysowania OpenGL: Zaawansowane
Zezwalaj na tryb normalny OpenGL: Prawda.
Zezwalaj na tryb zaawansowany OpenGL: Prawda.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8192
glgpu[0].GLName="NVIDIA GeForce RTX 2070"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="30.0.14.9613"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="NVIDIA GeForce RTX 2070/PCIe/SSE2"

 

Discussion from February 2021: https://community.adobe.com/t5/photoshop-ecosystem-discussions/could-you-point-me-to-workaround-for-...

 

Please tell me if more info is needed and where should I send logs.

 

 

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New Here ,
Nov 20, 2021 Nov 20, 2021

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Same problem
Brand NEW 2021 iMac 
i7 8 core , 48G Ram, 5700 16gb GPU
Preview files not showing at all.  And Can't move between images. I mean It just doesn't work.
Toggled GPU on and off. 

Not useable at ALL. 
Could eb the iMac I guess but... 

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Adobe Community Professional ,
Mar 23, 2022 Mar 23, 2022

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LATEST

Hello, did any of the users affected enable the Preferences/Technology Preview/Enable Content Credentials? One should try to install the latest version (Ps 23.2.2), or to disable that setting.

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