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Photoshop 2021 documents opening in small window with scroll bars

New Here ,
Aug 25, 2021 Aug 25, 2021

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This is new behavior since I upgraded to PS 2021 (22.5.0). Whenever I open a file, the window shows only 50% of the image, with scroll bars. I have plenty of monitor space to show the whole image. I can double click the title bar to maximize, but previously the whole image would show. Large images would show the whole image at a lower zoom.

 

Now all images open in a smaller window with scrollbars, always showing about 50% of the image. Anyone else having this issue?

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Adobe Employee ,
Aug 26, 2021 Aug 26, 2021

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Is this happening with all images? Wondering if it has to do with the size of the image and the # of pixels on your screen. I'm not able to repro off hand.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Aug 31, 2021 Aug 31, 2021

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I am also having this issue after the most recent update. It happens with every single document I open (even embedded Smart Objects).

 

@Jeffrey Tranberry  I think I have identified the bug.

 

Photoshop opens the document at the corret zoom level, but the window always appears at the size it should be on a retina display. This means when I open docuements on my Macbook Pro retina display (OS 11.4), the window is the correct size. When I open documents on my older external display, the zoom level is correct, but the window size is half the size it should be.

 

So for example a small image will open at 100%, but the window is the size it would be if zoomed out to 50%. A larger image opens at (for example) 33%, but the window opens in the size it would be at a 16.6% zoom.

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Community Beginner ,
Aug 31, 2021 Aug 31, 2021

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@Jeffrey Tranberry Another user with the same issue just tested and confirmed this theory. Hopefully this can help identify and patch the bug!

 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/why-is-the-window-too-small-when-i-op...

 

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Explorer ,
Sep 13, 2021 Sep 13, 2021

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No fix in 22.5.1... so still using 22.4.3...

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New Here ,
Sep 15, 2021 Sep 15, 2021

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Yes - so glad to see I am not the only one experiencing this issue. It's driving me nuts especially when I use copy / new / paste, but only the top 25% of the pasted image is shown within the new window. I am REALLY hoping someone at Adobe sees this and fixes it soon!

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New Here ,
Sep 19, 2021 Sep 19, 2021

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Same issue. Waiting on a fix

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