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Photoshop 2021 keeps crashing randomly (MacOS)

New Here ,
Jul 06, 2021 Jul 06, 2021

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Hi there,

Since I bought my new MacBook a few months ago (16inch, 2019, i9, Radeon Pro 5500M 4GB) PhotoShop keeps crashing randomly without any specific reason. It just shuts down in the middle of doing something (drawing, moving layers around, etc.). I tried resetting my preferences and updating PS, but nothing solved the problem. 

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Crash or freeze, Mac, Problem or error

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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4GB of RAM isn't enough – upgrade to 16GB or more.

Have you also plenty of spare hard disk capacity?

https://helpx.adobe.com/photoshop/system-requirements.html

 

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New Here ,
Jul 06, 2021 Jul 06, 2021

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The graphics card has 4GB VRAM. I have 16GB RAM and a 1TB SSD.

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New Here ,
Jul 06, 2021 Jul 06, 2021

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(and 300GB free space, so yeah.)

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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Have you tried resetting your Photoshop preferences, which you can do under the General tab in Photoshop preferences?

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New Here ,
Jul 06, 2021 Jul 06, 2021

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Yes, I did do that but it didn't solve the problem.

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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Try unticking "Use Graphics Processor "under the Performance tab in Preferences.

Also, get your graphics card checked.

 

If that doesn't resolve the issue consider uninstalling Photoshop using the Adobe Cleaner Tool and reinstalling it again: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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New Here ,
Jul 06, 2021 Jul 06, 2021

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My graphics card works fine with everything else, I highly (!) doubt that that's the issue. Final Cut Pro or After Effects never even crashed once and video games work without any issues. I guess I will try the reinstall, but I'm pretty sure I did that before. 

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Explorer ,
Jul 06, 2021 Jul 06, 2021

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Photoshop 2021 is EXTREMELY unstable on Windows, I switched to 2020 to be able to process my photos without issues.

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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The OP is on a Mac.

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Explorer ,
Jul 06, 2021 Jul 06, 2021

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I understand but my point was that I had similar issue on Windows before.

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