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Photoshop 2021 shows could not open pdf because of a disk error on Win10

New Here ,
Aug 15, 2021 Aug 15, 2021

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Couldn't open pdf files due to the disk error which i don't know how to solve, but no problem opening a jpg and etc.
Already tried several solutions found on web pages, like creating a new key for Photoshop in Windows Registry Editor、chaging the memory capacity of  PS......, but still having the same problem...

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Adobe Community Professional ,
Aug 15, 2021 Aug 15, 2021

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Hi, sorry about that
I don't have a solution, but maybe if you try to reset the preferences will work, here the instructions:
https://helpx.adobe.com/photoshop/using/preferences.html

Another Option: You may try the Creative Cloud Cleaner Tool
https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
To remove the existing app installation & reinstall once done.

Another option: install a previous version of Photoshop
Go to the creative cloud app and click on the 3 dots next to Photoshop app to see more options and select other versions
you can install a previous version of Photoshop and maybe that will work, sometimes there are bugs and you have to update the system
Let me know if that works

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New Here ,
Aug 18, 2021 Aug 18, 2021

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It works after using the reset preference on quit option in Edit > Preferences > General
Thanks a lot !

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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I am so glad, please if you can close this question with the correct answer

Take care

Eugenio

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