Copy link to clipboard
Copied
Photoshop 2022 has been working fine then suddenly refuses to respond to anything, not even X to close.. I have been switching around with InDesign which was purchased at same time. InDesign is working fine. Does anyone have an idea for resolving this issue?
Copy link to clipboard
Copied
Which operating system? Windows 10?
Copy link to clipboard
Copied
In response to question in latest reply: I am using windows 10. My problem with photoshop 2022 is that it has frozen completely, I can't even close it, so it remains on my screen.
Dian Wodle 2511868507
Copy link to clipboard
Copied
Hi @Dian251868507wcl sorry to hear this.
A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
Thank you,
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi @Dian251868507wcl , let's try this:
Close Photoshop
Restart the computer
Use the Adobe Creative Cloud App to uninstall Photoshop
Restart the computer
Install Photoshop via the Creative Cloud App without launching any other programs.
Restart the computer
LaunchPhotoshop
Wait 5 minutes... does the error persist?
Thank you,