Photoshop 2022 [becomes non-responsive]

New Here ,
Jul 09, 2022 Jul 09, 2022

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Photoshop 2022  has been working fine then  suddenly refuses to respond to anything, not even X to close.. I have been switching around with InDesign which was purchased at same time. InDesign is working fine. Does anyone have an idea for resolving this issue?

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Cross-app workflows

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Adobe Community Professional ,
Jul 09, 2022 Jul 09, 2022

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Which operating system? Windows 10?

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New Here ,
Jul 10, 2022 Jul 10, 2022

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In response to question in latest reply: I am using windows 10. My problem with photoshop 2022 is that it has frozen completely, I can't even close it, so it remains on my screen.

Dian Wodle 2511868507

 

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Hi @Dian251868507wcl sorry to hear this.

 

A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. 


It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

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New Here ,
Jul 12, 2022 Jul 12, 2022

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Running Windows 10 Home Version 1909 on Dell computer purchased July
2020. Set up by local professional & no problems before Photoshop froze.

Specs: Inspiron 5490 AI0 Desktop JV22FJQ ID 9046D613 D4CC 4CDA276
ACD27e8DFFE9; OS Build18363.959

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Hi @Dian251868507wcl , let's try this:

 

Close Photoshop
Restart the computer
Use the Adobe Creative Cloud App to uninstall Photoshop
Restart the computer
Install Photoshop via the Creative Cloud App without launching any other programs.
Restart the computer
LaunchPhotoshop
Wait 5 minutes... does the error persist?

 

Thank you,

-- Cory

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