Photoshop 2022 crashing on launch. I am on an iMac 2019 Catalina 10.15.7

New Here ,
Apr 06, 2022 Apr 06, 2022

Copy link to clipboard

Copied

I have an issue with my Photoshop 2022 crashing on launch. I am on an iMac 2019 Catalina 10.15.7.

I have tried:

1. updating to Monterey (I get an error messge saying cannot update)

2. deleted Fonts cache folder in PS 2022 app folder doesn't work

3. reinstalling earlier version, doesn't work

 

Please can someone help with this problem

 

Thank you

TOPICS
macOS

Views

55

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 06, 2022 Apr 06, 2022

Copy link to clipboard

Copied

Hi. Have you tried resetting the preferences? https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Also, check this info: https://helpx.adobe.com/photoshop/kb/known-issues.html

 

Marlon Ceballos.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 07, 2022 Apr 07, 2022

Copy link to clipboard

Copied

LATEST

Thanks for the reply Marliton, I forgot to mention that the preferences thing isn't an option as PS won't stay open at all, it crashes as soon as it opens. I looked up the second link though so I'm now downloading Big Sur to see if that fixes the issue...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines