Photoshop 2022 hanging for 30 seconds on every start on "reading preferences" phase on Windows

[Colin Southern]

Per post heading. PC has 10700K CPU - 64GB RAM - Fast 2TB NVMe M.2 SSD - 3080 Graphics Card driving 3 screens.

Have tried resetting preferences file -> no change.

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop. Would you mind checking if launching Photoshop as administrator makes a difference? Did you reset the Preferences by moving the setting folder manually? If not, you can try resetting the Preferences manually using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Let us know how it goes!

Regards,

Nikunj

[Colin Southern]

Yes - everything runs from an account with administrator privilages.

I reset the preferences file by holding down ctrl+alt+shift when launching Ps and acknowledging the dialog box.

When I reset the preferences using the instructions in the link provided it initially hung on "Reading Brushes" the first time it started (for about 30 seconds) (presumably whilst it created the new preferences file(s)) but then reverted to taking 30 seconds to get past "reading preferences" every time - so in essence "no change".

[Colin Southern · Accepted solution]

Looks like this issue has finally been addressed in the latest update.

[alanb976665]

No it hasn't. I'm running the latest cc2022 version on w11 and it's just started for me.

[alanb976665]

It's related to graphics engine. If I uncheck use graphics in performance tab the issue disappears. I've not updated my graphics drivers that are the latest from dell.