Photoshop 2022 keeps freezing when using Intuos Tablet on Mac

Community Beginner ,
May 18, 2022 May 18, 2022

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I'm really at a loss for what to do here and could use some help. I've tried nearly every suggestion I've found online, nothing has helped. 

I am using Photoshop, completely up to date, with my Wacom Intuos Pro. I'm running macOS Monterey. When drawing, the program will randomly freeze and give me the pinwheel, forcing me to force quit. This issue has been happening for a few months now, but it used to be intermittent enough that I could ignore it. However, it recently has begun to crash as quickly as within a few minutes of opening the program. 

These crashes have all occured when I'm using my Intuos, but I don't use Photoshop without it often, so its possible the problem is coming from something else as well. 

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Adobe Employee ,
May 18, 2022 May 18, 2022

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Hi @videodromes, sorry to hear you are seeing crashes.

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

Also, make sure you driver software is up to date for the Wacom.

 

Thank you,

-- Cory

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Adobe Community Professional ,
May 18, 2022 May 18, 2022

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If you unplug your Intuos does PS resolve/unfreeze?

Have you updated your Wacom drivers to the latest build?

What model of the Intuous Pro are you using?

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
May 18, 2022 May 18, 2022

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@CoryShubert Sorry, I shouldn't have said "crash" in the post, they're freezes - the program will stop responding and give me the pinwheel until I force quit it. Tablet is up to date. 

 

@kevin stohlmeyer Unplugging does not fix it and my drivers are up to date. I'm using the Intuos Pro Medium, model PH-660 

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Adobe Employee ,
May 18, 2022 May 18, 2022

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@videodromes.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them. 

 

Thank you,

-- Cory

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Community Beginner ,
May 18, 2022 May 18, 2022

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@CoryShubert I tried that last night and it didn't work, would you want the new folder or the original one? And how should I get this to you? 

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Adobe Employee ,
May 18, 2022 May 18, 2022

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@videodromes,

 

One more thing to share for the team to look at.. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

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Adobe Employee ,
May 18, 2022 May 18, 2022

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@videodromes Just out of curiosity, how much free HD space do you have?  Also, which version of Monterey (12.?)?  

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Community Beginner ,
May 18, 2022 May 18, 2022

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@CoryShubert Here's the system info!

 

Adobe Photoshop Version: 23.3.2 20220503.r.458 d8a9c44 arm64 Number of Launches: 3 Operating System: Mac OS 12.4.0 System architecture: Apple M1 Max, HybridCPU(8:2) Physical processor count: 10 Built-in memory: 65536 MB Free memory: 41004 MB Memory available to Photoshop: 62470 MB Memory used by Photoshop: 70 % SAM SDK Version: 2.0.0-main.1076 ACP.local Status: - SDK Version: 2.4.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.10.3.1 - Min Core Sync Required: 4.3.66.0 Live Edit Client SDK Version: 3.90.3 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 2.8.1 TextEngine: Unified Text Engine Photoshop crashed on 10/22/18 at 10:56:20 AM (GetImageViewResourceSharingGLContext) ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Apple M1 Max
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 51,539 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=967, right=1496 High DPI Monitor Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=1853867 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 arm64

[166 ms]
Start sniffer 2022-05-18 14:06:59
# Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 arm64
sniffer -baseTimeMS=1853867 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 arm64

{7 ms}
Start platform native
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,496, 967)
Dimensions: (2,992 1,934)
Physical size: (345.44 223.289)
Pixel size: (0.115455 0.115455)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 Max index=0 preferred=1)

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
1
GPU accessible RAM: 51,539 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 51,539 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{133 ms}

{133 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,496, 967)
Dimensions: (2,992 1,934)
Physical size: (345.44 223.289)
Pixel size: (0.115455 0.115455)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0 preferred=1)

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
1
GPU accessible RAM: 49,152 MB
VRAM: 49,152 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 76.3)
Device version: 2.1 (2.1 Metal - 76.3)
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 31
End platform OpenGL
{140 ms}

{140 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 51,539 MB
VRAM: 51,539 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Apr 19 2022 18:44:44))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 11,745 GB / s
Compute score: 31,536.2
Device name string: Apple M1 Max
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{165 ms}

Exit code kExitNormal
End sniffer 2022-05-18 14:06:59
[kStatusNormal, kExitNormal]

[166 ms]
Finish RunAllAPIs

[1270 ms]
Start GetSnifferResult

[1270 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 90970120021651329240 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2022/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 1.81T, 1.08T free Required Plugins folder: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2022/Plug-ins/ Installed components: dvametadata.framework dvametadata 22.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.9ccc4de93 79.9ccc4de93 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 13.1.0c6496f ICUConverter.framework ICUConverter 13.1.0c6496f AdobeCrashReporter.framework AdobeCrashReporter 10.3.2 boost_system.framework boost_system 22.0.0.0 AdobeACE.framework AdobeACE 3.3.2 79.c41170d64e. dvanet.framework dvanet 22.0.0.0 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 22.0.0.0 dvascripting.framework dvascripting 22.0.0.0 dvaappsupport.framework dvaappsupport 22.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 4.1.2 79.97e751e. 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All rights reserved. - from the file “Filter Gallery.plugin” Entropy 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 23.3 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 23.3 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 23.3.2, © 1991-2022 Adobe. 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All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 23.3 © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: IGES NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” PRC NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” U3D NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” Unified Extensibility Platform - Extensions: Home Screen (Loaded) 5.9.0.51 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.9.0/" CDO: 1.116.2
CmdN: 1.11.1
CDP: 1.141.1
Projects: 1.3.7 Loaded at: 50 ms - launch time impact: 676 ms ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 22.7.0.0 - from the file "Required Folder" Loaded at: 1391 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 21.4.0.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.19.218.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218/" CAPTURE: 2.0.26 STOCK: 2.0.40 Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 51 ms - launch time impact: 0 ms Photoshop UXP Export-As (Prepared) 5.8.4.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.7.0.0 - from the file "Required Folder" Loaded at: 1391 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 1349 ms - launch time impact: 0 ms Discover Panel (Loaded) 2.5.0.28 - from the file "Required Folder" Loaded at: 1391 ms - launch time impact: 7 ms Neural Filters (Registered) 1.12.1.31 - from the file "Required Folder" Installed TWAIN devices: NONE

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May 18, 2022 May 18, 2022

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@chad.rolfs I'm completely up to date (Monterey 12.4). I also have plenty of storage, more than a terabyte left

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@CoryShubert Sorry, I thought I replied to this but it didn't go through. Here is the info:

 

Adobe Photoshop Version: 23.3.2 20220503.r.458 d8a9c44 arm64 Number of Launches: 4 Operating System: Mac OS 12.4.0 System architecture: Apple M1 Max, HybridCPU(8:2) Physical processor count: 10 Built-in memory: 65536 MB Free memory: 41382 MB Memory available to Photoshop: 62334 MB Memory used by Photoshop: 70 % SAM SDK Version: 2.0.0-main.1076 ACP.local Status: - SDK Version: 2.4.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 4.3.66.0 - Min Core Sync Required: 4.3.66.0 Live Edit Client SDK Version: 3.90.3 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 2.8.1 TextEngine: Unified Text Engine Photoshop crashed on 10/22/18 at 10:56:20 AM (GetImageViewResourceSharingGLContext) ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Apple M1 Max
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 51,539 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=967, right=1496 High DPI Monitor Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=21542166 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 arm64

[162 ms]
Start sniffer 2022-05-18 19:35:07
# Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 arm64
sniffer -baseTimeMS=21542166 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 arm64

{15 ms}
Start platform native
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,496, 967)
Dimensions: (2,992 1,934)
Physical size: (345.44 223.289)
Pixel size: (0.115455 0.115455)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 Max index=0 preferred=1)

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
1
GPU accessible RAM: 51,539 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 51,539 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{131 ms}

{131 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,496, 967)
Dimensions: (2,992 1,934)
Physical size: (345.44 223.289)
Pixel size: (0.115455 0.115455)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0 preferred=1)

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
1
GPU accessible RAM: 49,152 MB
VRAM: 49,152 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 76.3)
Device version: 2.1 (2.1 Metal - 76.3)
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 31
End platform OpenGL
{137 ms}

{137 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 51,539 MB
VRAM: 51,539 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Apr 19 2022 18:44:44))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 20,533 GB / s
Compute score: 36,517.2
Device name string: Apple M1 Max
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{161 ms}

Exit code kExitNormal
End sniffer 2022-05-18 19:35:07
[kStatusNormal, kExitNormal]

[162 ms]
Finish RunAllAPIs

[1375 ms]
Start GetSnifferResult

[1375 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 90970120021651329240 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2022/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 1.81T, 1.07T free Required Plugins folder: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2022/Plug-ins/ Installed components: dvametadata.framework dvametadata 22.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.9ccc4de93 79.9ccc4de93 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 13.1.0c6496f ICUConverter.framework ICUConverter 13.1.0c6496f AdobeCrashReporter.framework AdobeCrashReporter 10.3.2 boost_system.framework boost_system 22.0.0.0 AdobeACE.framework AdobeACE 3.3.2 79.c41170d64e. dvanet.framework dvanet 22.0.0.0 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 22.0.0.0 dvascripting.framework dvascripting 22.0.0.0 dvaappsupport.framework dvaappsupport 22.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 4.1.2 79.97e751e. AIDE.framework AIDE 2.6.0 79.d5f62b53 boost_chrono.framework boost_chrono 22.0.0.0 dynamiclink.framework dynamiclink 22.0.0.0 dvaaccelerate.framework dvaaccelerate 22.0.0.0 dvametadataUI.framework dvametadataUI 22.0.0.0 AdobeARE.framework AdobeARE 2.0.0.1 79.625377 AdobePDFPort.framework AdobePDFPort 3.0.0.1 79.625377 ICUInternationalization.framework ICUInternationalization 13.1.0c6496f boost_filesystem.framework boost_filesystem 22.0.0.0 AdobeBIB.framework AdobeBIB 2.0.6 79.c41170d64e. AdobeXMPFiles.framework AdobeXMPFiles 79.9ccc4de93 79.9ccc4de93 AdobeLinguistic.framework 14.4.2.353c9a5 dvaplayer.framework dvaplayer 22.0.0.0 filterport.framework filterport 26.0.0.670 PlugPlugOwl.framework PlugPlugOwl 11.2.0.100 libzip.framework libzip 22.0.0.0 AdobeAGM.framework AdobeAGM 5.1.6 79.c41170d64e. adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 7.0.7 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 16.0.7 79 . fd8b8464d dvavulcansupport.framework dvavulcansupport 22.0.0.0 dvacore.framework dvacore 22.0.0.0 aiport.framework aiport 26.0.0.670 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 4.1.2 79.97e751e. dvatransport.framework dvatransport 22.0.0.0 AdobeXMP.framework AdobeXMPCore 79.9ccc4de93 79.9ccc4de93 AdobeJP2K.framework AdobeJP2K 2.0.6 79.032215c dvaaudiodevice.framework dvaaudiodevice 22.0.0.0 LogSession.framework LogSession 8.2.0.16 PlugPlugExternalObject.framework 11.2.0.100 utest.framework utest 22.0.0.0 AdobeSVGAGM.framework AdobeSVGAGM 2.1.0 79.cb34c9e. dvametadataapi.framework dvametadataapi 22.0.0.0 WRServices.framework WRServices 17.2.0 17.2.0.0 AdobeBIBUtils.framework AdobeBIBUtils 2.0.6 79.c41170d64e. boost_threads.framework boost_threads 22.0.0.0 CloudAILib.framework CloudAILib 26.0.0.670 SPBasic.framework SPBasic 26.0.0.670 AdobeCoolType.framework AdobeCoolType 6.2.0 79.c41170d64e. boost_regex.framework boost_regex 22.0.0.0 boost_program_options.framework boost_program_options 22.0.0.0 dvamediatypes.framework dvamediatypes 22.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 22.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 7.0.3.50619 79.a655e943 dvaui.framework dvaui 22.0.0.0 MacMemory.framework MacMemory 26.0.0.670 AILib.framework AILib 26.0.0.670 ICUData.framework ICUData 13.1.0c6496f dvamarshal.framework dvamarshal 22.0.0.0 aifm.framework aifm 26.0.0.670 Unified Extensibility Platform uxp-6.0.2-release UPIC 2.4.1 Required plugins: Accented Edges 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 23.3.2, © 2014-2022 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 14.3 (1072), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 14.3 (1072), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 23.3 © 2002-2022 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 23.3 © 2003-2022 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 23.3 © 2003-2022 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 23.3 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 23.3 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 23.3 © 2022 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 23.3, Copyright © 2002-2022 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 23.3 © 2001-2022 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 23.3.2, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 23.3.2, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 23.3.2, © 2001-2022 Adobe. All rights reserved. - from the file “Liquify.plugin” Material Filter 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Matlab Operation 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 23.3 © 1990-2022 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 23.3 © 1990-2022 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 23.3 © 1989-2022 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 23.3 © 1989-2022 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 23.3 © 1989-2022 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Radial Blur 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 23.3 © 2003-2022 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 23.3 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 23.3.2, © 1999-2022 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 23.3, © 2002-2022 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 23.3 © 1993-2022 Adobe. All rights reserved. - from the file “Solarize.plugin” Spatter 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Sumi-e 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 23.3 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 23.3.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 23.3 © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 23.3.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: IGES NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” PRC NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” U3D NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” Unified Extensibility Platform - Extensions: Home Screen (Loaded) 5.9.0.51 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.9.0/" CDO: 1.116.2
CmdN: 1.11.1
CDP: 1.141.1
Projects: 1.3.7 Loaded at: 54 ms - launch time impact: 265 ms ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 22.7.0.0 - from the file "Required Folder" Loaded at: 1487 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 21.4.0.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.19.218.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218/" CAPTURE: 2.0.26 STOCK: 2.0.40 Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 55 ms - launch time impact: 0 ms Photoshop UXP Export-As (Prepared) 5.8.4.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.7.0.0 - from the file "Required Folder" Loaded at: 1487 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 1433 ms - launch time impact: 0 ms Discover Panel (Loaded) 2.5.0.28 - from the file "Required Folder" Loaded at: 1487 ms - launch time impact: 6 ms Neural Filters (Registered) 1.12.1.31 - from the file "Required Folder" Installed TWAIN devices: NONE

 

 

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Community Beginner ,
May 18, 2022 May 18, 2022

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@CoryShubert Hi, I've tried to post the info a few times and the reply keeps vanishing? 

 

 

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Adobe Employee ,
May 19, 2022 May 19, 2022

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@videodromes Are you using the Intuos via bluetooth or USB?  Is touch enabled/disabled?

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Community Beginner ,
May 19, 2022 May 19, 2022

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@chad.rolfs I use it with usb, touch disabled! 

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Adobe Employee ,
May 20, 2022 May 20, 2022

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Thanks @videodromes Hmmmm, if you install the previous version via Creative Cloud (Photoshop 22.5.7) does it also happen on that version?  You shouldn't need to uninstall 23.3.2 (latest).   For the latest version, you can also go into Preferences > Technology Previews and change some of those settings to see if that helps (uncheck Enable Content Credentials (Beta), check Deactivate Native Canvas -- then restart Photoshop); also try Preferences > Performance: Graphic Processor Settings: Advanced Settings... uncheck GPU compositing (then restart Photoshop).  Let me know if any of those help.

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New Here ,
May 20, 2022 May 20, 2022

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This freezing also happens occasionally in Window10..
So I'm just waiting or forcing it to shut down and reboot the computer....

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Community Beginner ,
May 23, 2022 May 23, 2022

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@Chad Rolfs Apologies for the late response. I tried to run the tablet on bluetooth instead and haven't experienced crashes since, even after plugging the tablet back in and running it through the USB. Not sure if this resolved the issue but it seems ok for now, will update and follow your other advise if it returns.

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Adobe Employee ,
May 24, 2022 May 24, 2022

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@videodromes Very glad to hear you are no longer crashing.  If you do crash again, please submit the Crash Report if it pops up.  I will continue to try to reproduce the problem so we can address it.  Thank you!

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