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Photoshop 2022 printing wrong size

New Here ,
Sep 28, 2022 Sep 28, 2022

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For two days now photoshop 2022 has been printing the wrong size. The person helping me just closed the chat and screen share. We have uninstalled and reinstalled, and made a root account and it still happens there. My settings are correct, and on inscape, I am able to print the size without issues. It is photoshop, half the time it freezes the cloud is always popping up an error message saying it needs repairs. I run a small business and I use photoshop with it because I can get the best-looking prints. I need this fixed. But I do not know what else to do and the person helping me left after more than an hour of trying to fix it.

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New Here ,
Sep 29, 2022 Sep 29, 2022

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Photoshop has been printing the wrong size for three days now. I had tech support help me. We uninstalled and reinstalled it, he did a root check and still had the same issue. The settings are correct, the paper size is correct and it will print the right size in Inkscape which tells me it is a photoshop issue. I am not sure how or why we got disconnected last night but we did and I have a ton of work I need to get done but I am not able to. I am using the trial version right now and I plan on buying it if we can get the bugs fixed.

 

It will also freeze at times and I will lose my work. It doesn't load at times and adobe cloud gives me an error message saying that it is not working and to pick quit or repair. I have repaired it probably 8 times in three days.

 

It was all working fine until three days ago. 

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New Here ,
Sep 29, 2022 Sep 29, 2022

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Also, it keeps saying my image is larger than my paper and it is not at all larger. Then it prints it inches to short each time.

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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Quit Photoshop if running.
Relaunch Photoshop and open the file that you want to print.
Press the Spacebar on your keyboard before you click File > Print. This process resets printer preferences that have been written into the image.
See: https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Oct 02, 2022 Oct 02, 2022

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Here is some general Adobe [Mac and Win] info on printing problems,

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

Simple reset: hold the space bar when you open the print window. It resets the print dialogs

 

  • - - - - - - -

If that doesn’t help -

Here’s some troubleshooting advice:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

 

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

The user Library folder is hidden by default on macOS.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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