Photoshop 2022 Version 23.3.2 Freezes on opening

New Here ,
May 23, 2022 May 23, 2022

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Hello 
I have used Photoshop for close to 20 years now, but lately (actually the last few years) I have experienced several bug. The latest is the worst, the 23.3.2 update.
This is my computer specs:

Win 11 Pro (updated) 

Intel Xenon E-2278G CPU

64 G RAM

Nvidia Quadro RTX 4000

After installing the latest PS verson, 23.3.2 PS just freezez after it has loaded. My Wacom tablet is updated, and so are my graphic card. I have also tried your fixes (uninstall Plug in modules etc.). But this does not fix the problem.
Any idea?

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hi @SveinT, sorry you are seeing these freeze issues.  Does this happen if the Wacom tablet is not connected? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

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New Here ,
May 23, 2022 May 23, 2022

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  Hello Cory
Thanks for the fast reply. I just disconnected my Wacom, but unfortunately that did not help. And since Photoshop freezes just after it has loaded there is no way I can "reach" the system info. I have however installed an older version  22.0.0 

Here is the system info for the 22.0.0 version (not sure if that helps ...)

Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63 x64
Number of Launches: 230
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.22000.675
System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3408 MHz
Built-in memory: 65402 MB
Free memory: 53929 MB
Memory available to Photoshop: 59921 MB
Memory used by Photoshop: 90 %
ACP.local Status:
- SDK Version: 1.34.1.4
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.10.2.1
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 0
Image tile size: 1028K
Image cache levels: 8
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=2160, right=3840
Display: 2
Display Bounds: top=104, left=3840, bottom=1544, right=6400
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8019
glgpu[0].GLName="Quadro RTX 4000/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="30.0.15.1278"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e778573fcb86d774\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e778573fcb86d774\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e778573fcb86d774\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e778573fcb86d774\nvldumdx.dll"
glgpu[0].GLDriverDate="20220505000000.000000-000"
glgpu[0].GLRenderer="Quadro RTX 4000/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 3.0 CUDA"
clgpu[0].CLDeviceVersion="3.0"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8589
clgpu[0].CLName="Quadro RTX 4000"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CLBandwidth=3.410000e+11
clgpu[0].CLCompute=2137.117456
nativegpu[0].NativeName="7857:NVIDIA Quadro RTX 4000"
License Type: Subscription
Serial number: 94070351141103489145
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\LEOTRO~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 464,9G, 298,8G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/09/05-01:11:23 79.623884 79.623884
AdbePM.dll PatchMatch 2020/09/29:17:00:06 1.624362 1.624362
AdobeLinguistic.dll Adobe Linguisitc Library developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/08/08-01:12:48 79.395135 79.395135
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.1.0.68.49183
AdobeSVGAGM.dll AdobeSVGAGM 79.623146 79.623146
AdobeXMP.dll Adobe XMP Core 2020/07/10-22:06:53 79.164488 79.164488
AdobeXMPFiles.dll Adobe XMP Files 2020/07/10-22:06:53 79.164488 79.164488
AdobeXMPScript.dll Adobe XMP Script 2020/07/10-22:06:53 79.164488 79.164488
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/09/05-01:11:23 79.623884 79.623884
AID.dll AID DLL 1.0.0.12
AIDE.dll AIDE 2020/08/10-16:30:32 79.623154 79.623154
ARE.dll ARE 2020/09/05-01:11:23 79.623884 79.623884
AXE8SharedExpat.dll AXE8SharedExpat 2020/08/01-01:08:32 79.622927 79.622927
AXEDOMCore.dll AXEDOMCore 2020/08/01-01:08:32 79.622927 79.622927
Bib.dll BIB 2020/09/05-01:11:23 79.623884 79.623884
BIBUtils.dll BIBUtils 2020/09/05-01:11:23 79.623884 79.623884
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2020/09/05-01:11:23 79.623884 79.623884
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
DirectML.dll DirectML Redistributable Library 1.0.200514-0504.1.redist-dml-2.1.0.dcd3712
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-4.1.2.214
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icudt66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icuuc66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2020/06/29-16:59:49 79.275695 79.275695
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
LogSession.dll LogSession 8.1.0.68.49183
mediacoreif.dll photoshopdva 12.1.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.3.20200515.1.eb5da13
MPS.dll MPS 2020/08/10-16:30:32 79.623129 79.623129
onnxruntime.dll Microsoft® Windows® Operating System 1.3.20200515.1.eb5da13
opencv_world440.dll OpenCV library 4.4.0
Photoshop.dll Adobe Photoshop 2021 22.0
Plugin.dll Adobe Photoshop 2021 22.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.0.0.80
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2021 22.0
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.623146 79.623146
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 6.5.0.000
VulcanMessage5.dll Vulcan Message Library 6.5.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 16.0.0.4539038 16.0.0.4539038
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-4.1.2.214


Required plugins:

Accented Edges 22.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 22.0 - from the file “Adaptive Wide Angle.8bf”
Analog Efex Pro 2 5.0.2.11 - from the file “Analog Efex Pro 2.8bf”
Angled Strokes 22.0 - from the file “Filter Gallery.8bf”
Average 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Average.8bf”
BackgroundFilter 5.0.2.11 - from the file “Background.8bf”
Bas Relief 22.0 - from the file “Filter Gallery.8bf”
BMP 22.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.3 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.3 - from the file “Camera Raw.8bi”
Chalk && Charcoal 22.0 - from the file “Filter Gallery.8bf”
Charcoal 22.0 - from the file “Filter Gallery.8bf”
Chrome 22.0 - from the file “Filter Gallery.8bf”
Cineon 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Cineon.8bi”
Clouds 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Clouds.8bf”
Color Efex Pro 4 5.0.2.11 - from the file “Color Efex Pro 4.8bf”
Color Halftone 22.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 22.0 - from the file “Filter Gallery.8bf”
Conté Crayon 22.0 - from the file “Filter Gallery.8bf”
Craquelure 22.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 22.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 22.0 - from the file “Filter Gallery.8bf”
Crystallize 22.0 - from the file “Standard MultiPlugin.8bf”
Cutout 22.0 - from the file “Filter Gallery.8bf”
Dark Strokes 22.0 - from the file “Filter Gallery.8bf”
De-Interlace 22.0 - from the file “Standard MultiPlugin.8bf”
Dfine 2 5.0.2.11 - from the file “Dfine2.8bf”
Dicom 22.0 - from the file “Dicom.8bi”
Difference Clouds 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Clouds.8bf”
Diffuse Glow 22.0 - from the file “Filter Gallery.8bf”
Displace 22.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 22.0 - from the file “Filter Gallery.8bf”
Eazel Acquire 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “EazelAcquire.8ba”
Entropy 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Export Color Lookup Tables 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Export3DLUT.8be”
Extrude 22.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “FastCore.8bx”
Fibers 22.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 22.0 - from the file “Filter Gallery.8bf”
Filter Gallery 22.0 - from the file “Filter Gallery.8bf”
FineStructuresFilter 5.0.2.11 - from the file “FineStructures.8bf”
Fresco 22.0 - from the file “Filter Gallery.8bf”
Glass 22.0 - from the file “Filter Gallery.8bf”
Glowing Edges 22.0 - from the file “Filter Gallery.8bf”
Grain 22.0 - from the file “Filter Gallery.8bf”
Graphic Pen 22.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 22.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “HalideBottlenecks.8bx”
HDR Efex Pro 2 5.0.2.11 - from the file “HDR Efex Pro 2.8bf”
HDRMergeUI 22.0 - from the file “HDRMergeUI.8bf”
HotPixelsFilter 5.0.2.11 - from the file “HotPixels.8bf”
HSB/HSL 22.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 22.0 - from the file “Standard MultiPlugin.8bf”
IGES 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
Ink Outlines 22.0 - from the file “Filter Gallery.8bf”
JPEG 2000 22.0 - from the file “JPEG2000.8bi”
Kurtosis 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Lens Blur 22.0 - from the file “Lens Blur.8bf”
Lens Correction 22.0 - from the file “Lens Correction.8bf”
Lens Flare 22.0 - from the file “Standard MultiPlugin.8bf”
Liquify 22.0 - from the file “Liquify.8bf”
Matlab Operation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “ChannelPort.8bf”
Maximum 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Mean 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Measurement Core 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MeasurementCore.8me”
Median 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Merge to HDR Efex Pro 2 5.0.2.11 - from the file “HDR Efex Pro 2.8bf”
Mezzotint 22.0 - from the file “Standard MultiPlugin.8bf”
Minimum 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
MMXCore Routines 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MMXCore.8bx”
Mosaic Tiles 22.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MultiProcessor Support.8bx”
Neon Glow 22.0 - from the file “Filter Gallery.8bf”
Nik Collection Selective Tool 5.0.2 - from the file “SelectivePalette.8li”
Note Paper 22.0 - from the file “Filter Gallery.8bf”
NTSC Colors 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “NTSC Colors.8bf”
Ocean Ripple 22.0 - from the file “Filter Gallery.8bf”
OpenEXR 22.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 22.0 - from the file “Filter Gallery.8bf”
Palette Knife 22.0 - from the file “Filter Gallery.8bf”
Patchwork 22.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 22.0 - from the file “Standard MultiPlugin.8bf”
PCX 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “PCX.8bi”
Photocopy 22.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “ChannelPort.8bf”
Pinch 22.0 - from the file “Standard MultiPlugin.8bf”
Pixar 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Pixar.8bi”
Plaster 22.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 22.0 - from the file “Filter Gallery.8bf”
Pointillize 22.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 22.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “PBM.8bi”
Poster Edges 22.0 - from the file “Filter Gallery.8bf”
PRC 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
Radial Blur 22.0 - from the file “Standard MultiPlugin.8bf”
Radiance 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Radiance.8bi”
Range 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Render Color Lookup Grid 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Export3DLUT.8be”
Reticulation 22.0 - from the file “Filter Gallery.8bf”
Ripple 22.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 22.0 - from the file “Filter Gallery.8bf”
Save for Web 22.0 - from the file “Save for Web.8be”
ScriptingSupport 22.0 - from the file “ScriptingSupport.8li”
ShadowsFilter 5.0.2.11 - from the file “Shadows.8bf”
Shake Reduction 22.0 - from the file “Shake Reduction.8bf”
Sharpener Pro 3: (1) RAW Presharpener 5.0.2.11 - from the file “SHP3RPS.8bf”
Sharpener Pro 3: (2) Output Sharpener 5.0.2.11 - from the file “SHP3OS.8bf”
Shear 22.0 - from the file “Standard MultiPlugin.8bf”
Silver Efex Pro 2 5.0.2.11 - from the file “Silver Efex Pro 2.8bf”
Skewness 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
SkinFilter 5.0.2.11 - from the file “Skin.8bf”
SkyFilter 5.0.2.11 - from the file “Sky.8bf”
Smart Blur 22.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 22.0 - from the file “Filter Gallery.8bf”
Solarize 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Solarize.8bf”
Spaces 22.0 - from the file “Spaces.8li”
Spatter 22.0 - from the file “Filter Gallery.8bf”
Spherize 22.0 - from the file “Standard MultiPlugin.8bf”
Sponge 22.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 22.0 - from the file “Filter Gallery.8bf”
Stained Glass 22.0 - from the file “Filter Gallery.8bf”
Stamp 22.0 - from the file “Filter Gallery.8bf”
Standard Deviation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
StrongNoiseFilter 5.0.2.11 - from the file “StrongNoise.8bf”
Sumi-e 22.0 - from the file “Filter Gallery.8bf”
Summation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Targa 22.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 22.0 - from the file “Filter Gallery.8bf”
Tiles 22.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 22.0 - from the file “Filter Gallery.8bf”
Twirl 22.0 - from the file “Standard MultiPlugin.8bf”
U3D 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
Underpainting 22.0 - from the file “Filter Gallery.8bf”
Vanishing Point 22.0 - from the file “VanishingPoint.8bf”
Variance 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Viveza 2 5.0.2.11 - from the file “Viveza2.8bf”
Water Paper 22.0 - from the file “Filter Gallery.8bf”
Watercolor 22.0 - from the file “Filter Gallery.8bf”
Wave 22.0 - from the file “Standard MultiPlugin.8bf”
WIA Support 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “WIASupport.8li”
Wind 22.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “WBMP.8bi”
ZigZag 22.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start (L) 3.8.0.30 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.8.0\"
CDO: 1.76.10
CmdN: 1.5.18
CDP: 1.100.16
com.adobe.unifiedpanel (L) 1.0.5.4 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

com.adobe.ccx.timeline (P) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

com.adobe.nfp.gallery (P) 1.2.99.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

com.adobe.photoshop.exportAs (P) 5.1.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

com.adobe.photoshop.personalization (L) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

com.adobe.pluginspanel (P) 1.0.50.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218\manager.html”

Installed TWAIN devices: NONE

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New Here ,
May 24, 2022 May 24, 2022

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Hi Cory
I tried to send you the info as you asked for, but it's only the System Info for the 22.0.0 version of PS that appears in this thread. I was able to get the System Info for 23.3.2 version before PS froze and I pasted it in a reply to you. Not sure what has happened but it does not appear here now. Did you recieve it? Please advise.
Thanks
SveinT 

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New Here ,
May 25, 2022 May 25, 2022

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Ok, Adobe
Since I never heard back from you, I found out about the issue myself. 
I had to check the "Use Graphic Processor" box (Edit/Performance/Preferences), and PS does not freeze anymore.
The problem now is that when the Use Graphic Processor-box is checked, PS keeps flashing bright white!? 

Ergo: One issue solved, another gained. Like I said; there are so many issues ... 


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Adobe Employee ,
May 25, 2022 May 25, 2022

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I'm sorry @SveinT, have been researching what might be happening.

You said you were able to get the sysimfo for 23.3.2 and sent it to me, unfortunely I did not recieve anything.

If you would like to try again, send to shubert@adobe.com and the team can take a look to see if anything stands out to the issues you describe.

 

Thank you,

-- Cory

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Adobe Employee ,
May 25, 2022 May 25, 2022

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Thank you @SveinT for sending your 23.3.2 sysinfo.

 

Adobe Photoshop Version: 23.3.2 20220503.r.458 d8a9c44  x64

Number of Launches: 358

Operating System: Windows 11 64-bit

Version: 11 or greater 10.0.22000.675

System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 8

Logical processor count: 16

Processor speed: 3408 MHz

Built-in memory: 65402 MB

Free memory: 47937 MB

Memory available to Photoshop: 51297 MB

Memory used by Photoshop: 80 %

SAM SDK Version: 2.0.0-main.1076

ACP.local Status:

- SDK Version: 2.4.1

- Core Sync Status: Reachable and compatible

- Core Sync Running: 5.10.2.1

- Min Core Sync Required: 4.3.66.0

Live Edit Client SDK Version: 3.90.3

Manta Canvas: Disabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Disabled.

Wintab Digitizer Services

   Spec Version 1.4

    Impl Version 1.39

    Num Devices 1

PSUserConfig entries:

- K uSty UseSystemStylus 0

Image tile size: 1028K

Image cache levels: 8

Font Preview: Medium

HarfBuzz Version: 2.8.1

TextEngine: Unified Text Engine

======= GPU

Native API stable: True

OpenGL API stable: True

OpenCL API stable: True

GPUDeny:               0

GPUForce:              0

useGPU:                0

useOpenCL:             0

isGPUCapable:          1

GPUName:               NVIDIA Quadro RTX 4000

GPUVendor:             NVIDIA

IsNativeGPUCapable:    1

IsOpenGLGPUCapable:    1

IsOpenCLGPUCapable:    1

HasSufficientRAM:      1

  GPU accessible RAM:                 8,408 MB

  Required GPU accessible RAM:        1,500 MB

UseGraphicsProcessorChecked:   0

UseOpenCLChecked:              1

Windows remote desktop:  0

Display: 1

  Display Bounds: top=0, left=0, bottom=2160, right=3840

Display: 2

  Display Bounds: top=104, left=3840, bottom=1544, right=6400

------- Sniffer output

[0 ms]

  Launch GPUSnifferThread

 

[1 ms]

  Start RunAllAPIs

 

[1 ms]

  "C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=11099288 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 x64

 

[504 ms]

  Start sniffer 2022-05-25 21:59:51

  # Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 x64

  C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=11099288 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 x64

 

  {31 ms}

  Start platform native

    # displays:                   2

    Display 0

      Display:                      \\.\DISPLAY1

      Main:                         TRUE

      Built in:                     FALSE

      Stereo:                       FALSE

      Bounds:                       (0, 0) -> (2,560, 1,440)

      Dimensions:                   (2,560 1,440)

      Physical size:                (0 0)

      Pixel size:                   (0 0)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 1)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=NVIDIA Quadro RTX 4000 index=0 preferred=1)

   

    Display 1

      Display:                      \\.\DISPLAY2

      Main:                         FALSE

      Built in:                     FALSE

      Stereo:                       FALSE

      Bounds:                       (3,840, 104) -> (6,400, 1,544)

      Dimensions:                   (2,560 1,440)

      Physical size:                (0 0)

      Pixel size:                   (0 0)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 1)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=NVIDIA Quadro RTX 4000 index=0 preferred=1)

   

    # devices:                    1

    Device 0

      Name:                         NVIDIA Quadro RTX 4000

      Preferred:                    TRUE

      Power Envelope:               UNKNOWN

      Attachment:                   UNKNOWN

      # attached displays:          2

        \\.\DISPLAY1

        \\.\DISPLAY2

      GPU accessible RAM:                8,408 MB

      VRAM:                              8,408 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                34,289 MB

      API version:                  12.0 (12.0)

      Device version:               12.0 (12.0)

      Vendor name:                  NVIDIA

      Driver:                       C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e778573fcb86d774\nvldumdx.dll

      Driver date:                  2022-05-05 000000.000000-000

      Driver age:                   0 months

      Driver version:               30.0.15.1278

      Supports UMA:                 UNSUPPORTED

      D3D-ID:                       7857

  End platform native

  {223 ms}

 

  {223 ms}

  Start platform OpenGL

    # displays:                   2

    Display 0

      Display:                      \\.\DISPLAY1

      Main:                         TRUE

      Built in:                     FALSE

      Stereo:                       FALSE

      Bounds:                       (0, 0) -> (2,560, 1,440)

      Dimensions:                   (2,560 1,440)

      Physical size:                (0 0)

      Pixel size:                   (0 0)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 1)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=Quadro RTX 4000/PCIe/SSE2 index=0 preferred=1)

   

    Display 1

      Display:                      \\.\DISPLAY2

      Main:                         FALSE

      Built in:                     FALSE

      Stereo:                       FALSE

      Bounds:                       (3,840, 104) -> (6,400, 1,544)

      Dimensions:                   (2,560 1,440)

      Physical size:                (0 0)

      Pixel size:                   (0 0)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 1)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=Quadro RTX 4000/PCIe/SSE2 index=0 preferred=1)

   

    # devices:                    1

    Device 0

      Name:                         Quadro RTX 4000/PCIe/SSE2

      Preferred:                    TRUE

      Power Envelope:               INTEGRATED

      Attachment:                   UNKNOWN

      # attached displays:          2

        \\.\DISPLAY1

        \\.\DISPLAY2

      GPU accessible RAM:                8,408 MB

      VRAM:                              8,408 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                34,289 MB

      API version:                  2.1 (2.1.2 NVIDIA 512.78)

      Device version:               2.1 (2.1.2 NVIDIA 512.78)

      Vendor name:                  NVIDIA

      Driver:                       C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e778573fcb86d774\nvldumdx.dll

      Driver date:                  2022-05-05 000000.000000-000

      Driver age:                   0 months

      Driver version:               30.0.15.1278

      GLSL version:                 1.20 (1.20 NVIDIA via Cg compiler)

  End platform OpenGL

  {316 ms}

 

  {316 ms}

  Start platform OpenCL

    # displays:                   0

   

    # devices:                    1

    Device 0

      Name:                         Quadro RTX 4000

      Preferred:                    TRUE

      Power Envelope:               DISCRETE

      Attachment:                   UNKNOWN

      # attached displays:          0

      GPU accessible RAM:                8,589 MB

      VRAM:                              8,589 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                     0 MB

      API version:                  3.0 (OpenCL 3.0 CUDA)

      Device version:               3.0 (OpenCL 3.0 CUDA)

      Vendor name:                  NVIDIA

      Driver:                       UNKNOWN

      Driver date:                  UNKNOWN

      Driver age:                   UNKNOWN

      Driver version:               UNKNOWN

      Bandwidth:                    335 GB / s

      Compute score:                2,135.82

      Device name string:           Quadro RTX 4000

      Device vendor string:         NVIDIA Corporation

      Platform name string:         NVIDIA CUDA

      Platform vendor string:       NVIDIA Corporation

  End platform OpenCL

  {428 ms}

 

  Exit code kExitNormal

  End sniffer 2022-05-25 21:59:51

[kStatusNormal, kExitNormal]

 

[505 ms]

  Finish RunAllAPIs

 

[3626 ms]

  Start GetSnifferResult

 

[3626 ms]

  Finish GetSnifferResult

 

------- Sniffer output

======= GPU

License Type: Subscription

Serial number: 94070351141103489145

GUIDBucket:

Composite Core (enable_composite_core): on

Composite Core GPU (comp_core_gpu): off

Composite Core Threads (MultithreadedCompositing): off

Composite Core UI (comp_core_ui): off

Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Document Graph (enable_doc_graph): off

 

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\

Temporary file path: C:\Users\LEOTRO~1\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 464,9G, 296,5G free

Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\

Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

 

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2022/03/14-13:03:40   79.c41170d   79.c41170d

   AdbePM.dll   PatchMatch 2022/01/12:10:59:07   1.15de769dc03f392205cdd45bcd7674c35694bb52   1.15de769dc03f392205cdd45bcd7674c35694bb52

   AdobeLinguistic.dll   Adobe Linguisitc Library   353c9a5  

   AdobeOwl.dll   Adobe Owl   5.5.0  

   AdobePDFL.dll   PDFL 2022/03/30-04:53:11   79.9f64572   79.9f64572

   AdobePDFSettings.dll   Adobe PDFSettings   1.07  

   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.cb34c9e   79.cb34c9e

   AdobeXMP.dll   Adobe XMP Core 2022/03/14-11:26:19   79.9ccc4de   79.9ccc4de

   AdobeXMPFiles.dll   Adobe XMP Files 2022/03/14-11:26:19   79.9ccc4de   79.9ccc4de

   AdobeXMPScript.dll   Adobe XMP Script 2022/03/14-11:26:19   79.9ccc4de   79.9ccc4de

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2022/03/14-13:03:40   79.c41170d   79.c41170d

   AID.dll   AID DLL   1.0.0.33  

   AIDE.dll   AIDE 2022/03/11-03:19:26   79.d5f62b5   79.d5f62b5

   aifm.dll   AIFM   1.0   23.68434

   AILib.dll   Adobe Illustrator 2022   26.0.0  

   aiport.dll   AIPort   1.0   23.68434

   ARE.dll   ARE 2022/03/14-13:03:40   79.c41170d   79.c41170d

   AXE8SharedExpat.dll   AXE8SharedExpat 2022/02/04-19:11:32   79.97e751e   79.97e751e

   AXEDOMCore.dll   AXEDOMCore 2022/02/04-19:11:32   79.97e751e   79.97e751e

   Bib.dll   BIB 2022/03/14-13:03:40   79.c41170d   79.c41170d

   BIBUtils.dll   BIBUtils 2022/03/14-13:03:40   79.c41170d   79.c41170d

   boost_chrono.dll   photoshopdva   22.0.0  

   boost_date_time.dll   photoshopdva   22.0.0  

   boost_filesystem.dll   photoshopdva   22.0.0  

   boost_program_options.dll   photoshopdva   22.0.0  

   boost_regex.dll   photoshopdva   22.0.0  

   boost_system.dll   photoshopdva   22.0.0  

   boost_threads.dll   photoshopdva   22.0.0  

   CoolType.dll   CoolType 2022/03/14-13:03:40   79.c41170d   79.c41170d

   CRClient.dll   Adobe Crash Reporter Client DLL   4.7.0.0  

   DirectML.dll   DirectML Redistributable Library   1.5.1+210429-0157.1.dml-1.5.adbd007  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaccelerate.dll   photoshopdva   22.0.0  

   dvaappsupport.dll   photoshopdva   22.0.0  

   dvaaudiodevice.dll   photoshopdva   22.0.0  

   dvacore.dll   photoshopdva   22.0.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   22.0.0  

   dvamediatypes.dll   photoshopdva   22.0.0  

   dvametadata.dll   photoshopdva   22.0.0  

   dvametadataapi.dll   photoshopdva   22.0.0  

   dvametadataUI.dll   photoshopdva   22.0.0  

   dvanet.dll   photoshopdva   22.0.0  

   dvaplayer.dll   photoshopdva   22.0.0  

   dvascripting.dll   photoshopdva   22.0.0  

   dvatransport.dll   photoshopdva   22.0.0  

   dvaui.dll   photoshopdva   22.0.0  

   dvavulcansupport.dll   photoshopdva   22.0.0  

   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-6.0.2-release  

   dynamiclink.dll   photoshopdva   22.0.0  

   ExtendScript.dll   ExtendScript 2022/01/04-10:07:31   82.3   82.3

   filterport.dll   FilterPort   1.1   O

   icucnv69.dll   International Components for Unicode    Build 13.1.a82691a  

   icudt69.dll   International Components for Unicode    Build 13.1.a82691a  

   icuin69.dll   International Components for Unicode    Build 13.1.a82691a  

   icuuc69.dll   International Components for Unicode    Build 13.1.a82691a  

   igestep30.dll   IGES Reader   9.3.0.113  

   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)  

   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)  

   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)  

   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)  

   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2020.0.1 (r0x35c5ec66)  

   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)  

   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)  

   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)  

   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)  

   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)  

   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)  

   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)  

   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)  

   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)  

   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)  

   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)  

   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)  

   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)  

   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)  

   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)  

   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)  

   JP2KLib.dll   JP2KLib 2022/02/04-19:11:32   79.032215c   79.032215c

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline  

   libzip.dll   photoshopdva   22.0.0  

   LogSession.dll   LogSession   8.2.0.16  

   mediacoreif.dll   photoshopdva   22.0.0  

   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.8.20210602.2.d4106de  

   mkl_avx2.dll   Intel® Math Kernel Library   2020.0  

   mkl_avx512.dll   Intel® Math Kernel Library   2020.0  

   mkl_core.dll   Intel® Math Kernel Library   2020.0  

   mkl_def.dll   Intel® Math Kernel Library   2020.0  

   mkl_mc3.dll   Intel® Math Kernel Library   2020.0  

   mkl_sequential.dll   Intel® Math Kernel Library   2020.0  

   mkl_vml_avx2.dll   Intel® Math Kernel Library   2020.0  

   mkl_vml_avx512.dll   Intel® Math Kernel Library   2020.0  

   mkl_vml_def.dll   Intel® Math Kernel Library   2020.0  

   mkl_vml_mc3.dll   Intel® Math Kernel Library   2020.0  

   MPS.dll   MPS 2022/03/11-03:19:26   79.a655e94   79.a655e94

   onnxruntime.dll   Microsoft® Windows® Operating System   1.8.20210602.2.d4106de  

   opencv_world452.dll   OpenCV library   4.5.2  

   pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377

   Plugin.dll   Adobe Photoshop 2022   23.3  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   11.2.0  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   11.2.0.100  

   PSCloud.dll                                                   1.0.0.1  

   PSRes.dll   Adobe Photoshop 2022   23.3  

   PSViews.dll   Adobe Photoshop 2022   23.3  

   ScCore.dll   ScCore 2022/01/04-10:07:31   82.3   82.3

   SVGRE.dll   SVGRE   79.3035f41   79.3035f41

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311  

   TfKernel.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   utest.dll   photoshopdva   22.0.0  

   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000  

   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0  

   WRServices.dll   WRServices    Build 17.2.0.3a48b11   17.2.0.3a48b11

   wu3d.dll   U3D Writer   9.3.0.113  

   Unified Extensibility Platform  uxp-6.0.2-release

   UPIC  2.4.1

 

 

Required plugins:

 

   Accented Edges 23.3 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 23.3 - from the file “Adaptive Wide Angle.8bf”

   Analog Efex Pro 2 5.0.2.11 - from the file “Analog Efex Pro 2.8bf”

   Angled Strokes 23.3 - from the file “Filter Gallery.8bf”

   Average 23.3 - from the file “Average.8bf”

   BackgroundFilter 5.0.2.11 - from the file “Background.8bf”

   Bas Relief 23.3 - from the file “Filter Gallery.8bf”

   BMP 23.3 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 14.3 - from the file “Camera Raw.8bi”

   Camera Raw Filter 14.3 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 23.3 - from the file “Filter Gallery.8bf”

   Charcoal 23.3 - from the file “Filter Gallery.8bf”

   Chrome 23.3 - from the file “Filter Gallery.8bf”

   Cineon 23.3 - from the file “Cineon.8bi”

   Clouds 23.3 - from the file “Clouds.8bf”

   Color Efex Pro 4 5.0.2.11 - from the file “Color Efex Pro 4.8bf”

   Color Halftone 23.3 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 23.3 - from the file “Filter Gallery.8bf”

   Conté Crayon 23.3 - from the file “Filter Gallery.8bf”

   Craquelure 23.3 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 23.3 - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 23.3 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 23.3 - from the file “Filter Gallery.8bf”

   Crystallize 23.3 - from the file “Standard MultiPlugin.8bf”

   Cutout 23.3 - from the file “Filter Gallery.8bf”

   Dark Strokes 23.3 - from the file “Filter Gallery.8bf”

   De-Interlace 23.3 - from the file “Standard MultiPlugin.8bf”

   Dfine 2 5.0.2.11 - from the file “Dfine2.8bf”

   Dicom 23.3 - from the file “Dicom.8bi”

   Difference Clouds 23.3 - from the file “Clouds.8bf”

   Diffuse Glow 23.3 - from the file “Filter Gallery.8bf”

   Displace 23.3 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 23.3 - from the file “Filter Gallery.8bf”

   Entropy 23.3 - from the file “statistics.8ba”

   Export Color Lookup Tables 23.3 - from the file “Export3DLUT.8be”

   Extrude 23.3 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 23.3 - from the file “FastCore.8bx”

   Fibers 23.3 - from the file “Standard MultiPlugin.8bf”

   Film Grain 23.3 - from the file “Filter Gallery.8bf”

   Filter Gallery 23.3 - from the file “Filter Gallery.8bf”

   FineStructuresFilter 5.0.2.11 - from the file “FineStructures.8bf”

   Fresco 23.3 - from the file “Filter Gallery.8bf”

   Glass 23.3 - from the file “Filter Gallery.8bf”

   Glowing Edges 23.3 - from the file “Filter Gallery.8bf”

   Grain 23.3 - from the file “Filter Gallery.8bf”

   Graphic Pen 23.3 - from the file “Filter Gallery.8bf”

   Halftone Pattern 23.3 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 23.3 - from the file “HalideBottlenecks.8bx”

   HDR Efex Pro 2 5.0.2.11 - from the file “HDR Efex Pro 2.8bf”

   HDRMergeUI 23.3 - from the file “HDRMergeUI.8bf”

   HotPixelsFilter 5.0.2.11 - from the file “HotPixels.8bf”

   HSB/HSL 23.3 - from the file “Standard MultiPlugin.8bf”

   IFF Format 23.3 - from the file “Standard MultiPlugin.8bf”

   IGES 23.3 - from the file “U3D.8bi”

   Ink Outlines 23.3 - from the file “Filter Gallery.8bf”

   JPEG 2000 23.3 - from the file “JPEG2000.8bi”

   Kurtosis 23.3 - from the file “statistics.8ba”

   Lens Blur 23.3 - from the file “Lens Blur.8bf”

   Lens Correction 23.3 - from the file “Lens Correction.8bf”

   Lens Flare 23.3 - from the file “Standard MultiPlugin.8bf”

   Liquify 23.3 - from the file “Liquify.8bf”

   Material Filter NO VERSION - from the file “MaterialFilter.8bf”

   Matlab Operation 23.3 - from the file “ChannelPort.8bf”

   Maximum 23.3 - from the file “statistics.8ba”

   Mean 23.3 - from the file “statistics.8ba”

   Measurement Core 23.3 - from the file “MeasurementCore.8me”

   Median 23.3 - from the file “statistics.8ba”

   Merge to HDR Efex Pro 2 5.0.2.11 - from the file “HDR Efex Pro 2.8bf”

   Mezzotint 23.3 - from the file “Standard MultiPlugin.8bf”

   Minimum 23.3 - from the file “statistics.8ba”

   MMXCore Routines 23.3 - from the file “MMXCore.8bx”

   Mosaic Tiles 23.3 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 23.3 - from the file “MultiProcessor Support.8bx”

   Neon Glow 23.3 - from the file “Filter Gallery.8bf”

   Nik Collection Selective Tool 5.0.2 - from the file “SelectivePalette.8li”

   Note Paper 23.3 - from the file “Filter Gallery.8bf”

   NTSC Colors 23.3 - from the file “NTSC Colors.8bf”

   Ocean Ripple 23.3 - from the file “Filter Gallery.8bf”

   OpenEXR 23.3 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 23.3 - from the file “Filter Gallery.8bf”

   Palette Knife 23.3 - from the file “Filter Gallery.8bf”

   Patchwork 23.3 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 23.3 - from the file “Standard MultiPlugin.8bf”

   PCX 23.3 - from the file “PCX.8bi”

   Photocopy 23.3 - from the file “Filter Gallery.8bf”

   Picture Package Filter 23.3 - from the file “ChannelPort.8bf”

   Pinch 23.3 - from the file “Standard MultiPlugin.8bf”

   Pixar 23.3 - from the file “Pixar.8bi”

   Plaster 23.3 - from the file “Filter Gallery.8bf”

   Plastic Wrap 23.3 - from the file “Filter Gallery.8bf”

   Pointillize 23.3 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 23.3 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 23.3 - from the file “PBM.8bi”

   Poster Edges 23.3 - from the file “Filter Gallery.8bf”

   PRC 23.3 - from the file “U3D.8bi”

   Radial Blur 23.3 - from the file “Standard MultiPlugin.8bf”

   Radiance 23.3 - from the file “Radiance.8bi”

   Range 23.3 - from the file “statistics.8ba”

   Render Color Lookup Grid 23.3 - from the file “Export3DLUT.8be”

   Reticulation 23.3 - from the file “Filter Gallery.8bf”

   Ripple 23.3 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 23.3 - from the file “Filter Gallery.8bf”

   Save for Web 23.3 - from the file “Save for Web.8be”

   ScriptingSupport 23.3 - from the file “ScriptingSupport.8li”

   ShadowsFilter 5.0.2.11 - from the file “Shadows.8bf”

   Sharpener Pro 3: (1) RAW Presharpener 5.0.2.11 - from the file “SHP3RPS.8bf”

   Sharpener Pro 3: (2) Output Sharpener 5.0.2.11 - from the file “SHP3OS.8bf”

   Shear 23.3 - from the file “Standard MultiPlugin.8bf”

   Silver Efex Pro 2 5.0.2.11 - from the file “Silver Efex Pro 2.8bf”

   Skewness 23.3 - from the file “statistics.8ba”

   SkinFilter 5.0.2.11 - from the file “Skin.8bf”

   SkyFilter 5.0.2.11 - from the file “Sky.8bf”

   Smart Blur 23.3 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 23.3 - from the file “Filter Gallery.8bf”

   Solarize 23.3 - from the file “Solarize.8bf”

   Spatter 23.3 - from the file “Filter Gallery.8bf”

   Spherize 23.3 - from the file “Standard MultiPlugin.8bf”

   Sponge 23.3 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 23.3 - from the file “Filter Gallery.8bf”

   Stained Glass 23.3 - from the file “Filter Gallery.8bf”

   Stamp 23.3 - from the file “Filter Gallery.8bf”

   Standard Deviation 23.3 - from the file “statistics.8ba”

   StrongNoiseFilter 5.0.2.11 - from the file “StrongNoise.8bf”

   Substance Suite NO VERSION - from the file “MaterialSuite.8li”

   Sumi-e 23.3 - from the file “Filter Gallery.8bf”

   Summation 23.3 - from the file “statistics.8ba”

   Targa 23.3 - from the file “Standard MultiPlugin.8bf”

   Texturizer 23.3 - from the file “Filter Gallery.8bf”

   Tiles 23.3 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 23.3 - from the file “Filter Gallery.8bf”

   Twirl 23.3 - from the file “Standard MultiPlugin.8bf”

   U3D 23.3 - from the file “U3D.8bi”

   Underpainting 23.3 - from the file “Filter Gallery.8bf”

   Vanishing Point 23.3 - from the file “VanishingPoint.8bf”

   Variance 23.3 - from the file “statistics.8ba”

   Viveza 2 5.0.2.11 - from the file “Viveza2.8bf”

   Water Paper 23.3 - from the file “Filter Gallery.8bf”

   Watercolor 23.3 - from the file “Filter Gallery.8bf”

   Wave 23.3 - from the file “Standard MultiPlugin.8bf”

   WIA Support 23.3 - from the file “WIASupport.8li”

   Wind 23.3 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 23.3 - from the file “WBMP.8bi”

   ZigZag 23.3 - from the file “Standard MultiPlugin.8bf”

 

Optional and third party plugins: NONE

 

 

Duplicate and Disabled plugins: NONE

 

 

Plugins that failed to load: NONE

 

Unified Extensibility Platform - Extensions:

 

   Home Screen (Loaded) 5.9.0.51 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.9.0\"

   CDO: 1.116.2

        CmdN: 1.11.1

        CDP: 1.141.1

        Projects: 1.3.7

      Loaded at: 51 ms - launch time impact: 81 ms

   ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"

   CCX Commenting UXP Webview (Loaded) 22.7.0.0 - from the file "Required Folder"

      Loaded at: 5062 ms - launch time impact: 0 ms

   CCX Sharesheet UXP (Prepared) 21.4.0.0 - from the file "Required Folder"

   CC Libraries Panel (Prepared) 3.19.218.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\"

   CAPTURE: 2.0.26  STOCK: 2.0.40

   Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "Required Folder"

   Photoshop UXP Export-As (Prepared) 5.8.4.0 - from the file "Required Folder"

   Photoshop In App Messaging (Loaded) 2.7.0.0 - from the file "Required Folder"

      Loaded at: 5062 ms - launch time impact: 0 ms

   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"

   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"

   IC popup message (Loaded) 1.0.0.0

      Loaded at: 3602 ms - launch time impact: 0 ms

   Discover Panel (Loaded) 2.5.0.28 - from the file "Required Folder"

      Loaded at: 5062 ms - launch time impact: 23 ms

   Neural Filters (Registered) 1.12.1.31 - from the file "Required Folder"

 

Extensions:

 

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\index.html”

   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\extensions\stock-panel-licensing\index.html”

   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\extensions\capture\capture.html”

   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

   com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\manager.html”

 

Installed TWAIN devices: NONE

-- Cory

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Adobe Employee ,
May 25, 2022 May 25, 2022

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@SveinT , card looks good, driver looks good, pretty basic installation setup, so kind of a head scratcher. Crashing on launch makes me think that there could be a problem either loading preferences, or, longer shot, some of the underlying cloud libraries running as part of the CC desktop app are hosed.

 

Since tackling the CC Desktop problem is a bigger deal, could you try:

1. resetting your preferences to see if the crashing stops? Does it happen if you just try to open a new document, or does a certain file trigger it? If that doesn't work, then:

2. Turn off 'GPU Compositing' in Photoshop Preferences > Performance > Advanced Settings and try things out. If that doesn't work, then:

3. Click the 'Deactivate Native Canvas' in the Preferences > Performance pane of the Photoshop preferences, then try it out for stability

 

If we have to deal with the Creative Cloud processes, that would be more work, but I'd like to eliminate Photoshop-stand alone issues before trying that.

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New Here ,
Jun 01, 2022 Jun 01, 2022

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Hello Mark
I have also been scratching my head over this. The funny thing is that sometimes I am able to load a psd. file but then PS freezes after a while or start randomly flashing white(!).

 

This issue happen when I start a New Document, or an existing psd. file I have been working on , or just a regular jpg.

 

I have now tried your first suggestion ( I could not find “Deactivate Native Canvas” where you described it), to reset the preferences. So far so good! I must do more testing, but I can now open files, create files, and the strange white flashing is gone too.

I’ll do a bit more testing and let you know how it goes.

 

Thank you so much, Mark.

 

Now that I have done allot more testing all issues I have had recently and in the past with PS looks to be fixed.

Reseting the preferences could be a fix for others as well.

 

Thank you so much!

 

 

Best

SveinT    

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

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@SveinT , great to hear! Thanks for the update!

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