Photoshop 2022 will not load. Worked fine the day before.

New Here ,
Apr 25, 2022 Apr 25, 2022

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Photoshop takes a long time to load when I launch it on Windows 10 which I assumed was because I have several brushes and styles loaded. Other than that, it was working fine. I shut it down normally.

 

The next day, it would not load. I tried launching it with Run as Administrator - no luck. I tried launching it through Creative Cloud - no luck.

 

I updated it to the latest 23.1.1 version. I attempted to load it several times with no luck. I checked my Task Manager and it shows up in Background Processes rather than Apps, with very low memory usage. It finally loaded out of the blue after at least 30 minutes or longer.

 

Today the same thing is happening yet again. I have plenty of room on my hard drive, my Windows 10 is fully updated and nothing changed. I am considering uninstalling and reinstalling Photoshop through Creative Cloud, but I am not sure if I will lose my work (it is all saved in the Cloud).

 

I can't find any way to actually contact Adobe Support, even though they say there is an icon for Chat...  any suggestions on how to deal with this are greatly appreciated!

 

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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Let's make sure we're in a default state and there are no stale setting somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.


Senior Product Manager - Customer Advocacy - Digital Imaging

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