photoshop 2022 will not open up on Mac

[darren16B8]

i downloaded photoshop 2022 from creative cloud but it will not open from spash. i'm running mac catalina version 10.15.7

and hardware report

  Model Name: iMac

  Model Identifier: iMac12,1

  Processor Name: Quad-Core Intel Core i5

  Processor Speed: 2.5 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 6 MB

  Memory: 4 GB

  Boot ROM Version: 87.0.0.0.0

  SMC Version (system): 1.71f22

  Serial Number (system): C02J35SJDHJF

  Hardware UUID: 9B0BBB7B-1A37-5D63-B220-B60B0FE104CC

[Eugenio.NYC]

Hi, sorry about that

I don’t have a solution, but maybe if you try to reset the preferences will work, here the instructions:

https://helpx.adobe.com/photoshop/using/preferences.html

 

Another option: install a previous version of Photoshop

Go to the creative cloud app and click on the 3 dots next to Photoshop app to see more options and select other versions you can install a previous version of Photoshop and maybe that will work, sometimes there are bugs and you have to update the system

Let me know if that works