• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Photoshop 2022 Won't Launch due to Scratch Disk Error

New Here ,
Sep 09, 2022 Sep 09, 2022

Copy link to clipboard

Copied

App: Photoshop 2022

System: Lenovo Flex 14 laptop, Windows 10

 

I am not able to open Photoshop because the launch is interrupted by an error that tells me my scratch disk is full. 
CapturePS.PNG

I clicked the 'learn how to fix' hyperlink and read the suggestions in this article: https://helpx.adobe.com/photoshop/kb/troubleshoot-scratch-disk-is-full.html?trackingid=88X75MY1&mv=i...
But none of it worked. I tried Disk Cleaner. It doesn't give me other disks to choose from as seen in the screencap, I can't do anything in the preferences because this error is preventing PS from opening and using Control + Alt + Shift to reset the preferences did not work. 

I'm not savvy, I don't even know what the hell a scratch disk is. How do I fix this?

TOPICS
Windows

Views

53

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 10, 2022 Sep 10, 2022

Copy link to clipboard

Copied

Hi

You only have 3.42GB of free space on the C drive, forget about Photoshop for the moment because you're going to run into issues on an OS level with only 3.42GB of free space, you really need to free up space on the C drive.

https://www.pcmag.com/how-to/free-up-hard-disk-space-on-windows-10

Photoshop uses space on the allocated drive/drives for temporary storage and this is what the scratch disk is, generally you can get away with 20GB of free space but it's recommended to have 100GB or even more depending on the kind of documents you work on, 500GB would be even better.

Just opening Photoshop without even opening a document requires over 5GB of scratch disk space.

2022-09-10 10_50_05-Greenshot image editor.png

https://helpx.adobe.com/ie/photoshop/using/scratch-disks-preferences.html

2022-09-10 08_10_56-Photoshop 2022 Won't Launch due to Scratch Disk Er... - Adobe Support Community .png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 04, 2022 Oct 04, 2022

Copy link to clipboard

Copied

Again with that huh?
I've tried to free disk space, multiple times (CCleaner, Disk Cleaner, Deleting apps etc) but nothing I do makes much of a difference if any. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 04, 2022 Oct 04, 2022

Copy link to clipboard

Copied

LATEST

Is it true that laptop only has 4 GB of RAM? (It's expandable to 16 GB, if these specs I'm finding are true.) That's pretty low. Photoshop loves RAM, as much as you can muster; if it can't use any available RAM, it's going to use your scratch disk.

 

As far as storage goes, move anything non-essential off the drive. (This includes, music, photos, documents, etc.) Get a removeable drive or use a NAS (network-attached-storage) solution.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines