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Photoshop 2023 - Disappearing Layers and other Inexplicable Effects

Explorer ,
Nov 24, 2022 Nov 24, 2022

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I am trying to use Photoshop 2023 on my Macbook Pro (Ventura OS), and am encountering just baffling problems with using it.

 

The worst issue at the moment is when I am working with an image with multiple layers and doing edits, such as cropping, using neural filters, masks (it doesn't seem to matter what specific action I am doing), I find that the project suddenly seems to have "lost" layers. The current file I am working on has two image layers and two different adjustment layers. Suddenly, I have ONLY the adjustment layers in the file. I can't even find the image layers anywhere in the layers panel.

 

Something similar occurred when I was cropping an image. For a time, I could only see and access the image preview and nothing else. I was no longer working with the crop tool.

 

My verison of PS is up to date as of today, 11/24/22.

 

Needless to say, I am currently finding Photohsop 2023 impossible to work with.

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Actions and scripting , macOS

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Community Expert ,
Nov 24, 2022 Nov 24, 2022

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Hi @Thlayle I'm sorry to hear about the problems you're experiencing with Photoshop 2023. You shouldn't be losing any layers, that's for sure.

 

There could be a few things going on with your particular system. What troubleshooting steps have you taken so far? Do you see all green checks under Help > GPU Compatibility? Are your drivers up to date? Some other steps to try include checking “Deactivate Native Canvas” in Preferences under Technology Previews and / or resetting your Preferences. If you roll back to 23.5.3 are you stable there? That might be the best solution. Otherwise, please go to Help > System Info, click Copy, and then paste the text into a reply here and we'll take a look to see if we can figure out what's going on.

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