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Photoshop 2023 does not launch anymore. Update stalled and repeat does not work.

New Here ,
Jan 27, 2023 Jan 27, 2023

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I am on a deadline and Photoshop is dead. Reacting to nothing as update is stalled.When it refused to start I started the update now nothing works anymore. I work on a Mac book Pro with Intel chip and use CS 2023.

 

 

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LEGEND ,
Jan 27, 2023 Jan 27, 2023

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Try uninstalling and then reinstalling using the Adobe Creative Cloud application. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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New Here ,
Jan 29, 2023 Jan 29, 2023

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I tried, the result was a message "uninstall failed". and the offer to retry. I did so a few times, until I acceped the futility of further repetition of unsuccesful actions. 

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Community Beginner ,
Jan 29, 2023 Jan 29, 2023

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happens to me as well, each time I try to open it it just crashes and creates a gude. Tried uninstalling and reinstalling it but it keeps happening

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New Here ,
Jan 29, 2023 Jan 29, 2023

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I am having similar trouble. Seems to happen whenever I use the Camera Raw filter on a jpg. You say OK - and then Photoshop just freezxes and you have to press Ctrl-Alt-Del to end the task. I don't know how to reinstall.

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Hi everyone, sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

Thank you,
Cory

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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Hi @mikasch-nihon and @Sofia28156397oein 

I would download the Creative Cloud Cleaner tool and then try reinstalling Creative Cloud desktop app.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

What are your MBP specs? What year, OS, HD available space, RAM, etc?

Are you certain this meets the minimum requirements for Photoshop 2023?

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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@ultimateron your issue is unrelated to this post. I would suggest creating a new post outlining details with the specific issue you are experiencing. This post is dealing with installing Photoshop issues.

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