Photoshop 2023 keeps crashing!

[petercrouser]

I just downloaded photoshop cc 2023 and camera raw 15. Every time I launch 2023 it crashes. I then use 2022 and it's working fine. Is that older version interfering with the newer one? Do I need to uninstall 2022? What am I doing wrong?

[jane-e]

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@petercrouser wrote on 24 October 2022:

I just downloaded photoshop cc 2023 and camera raw 15.

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Hi Peter,

You posted to the Photoshop Camera forum. PS Camera is version 1.5.0 and is available for iOS and Android. I'll move your post to the Photoshop forum.

• No, the older version is not interfering with the newer one. The system requirements for 2023 (v. 24) are here:
  https://helpx.adobe.com/photoshop/system-requirements.html
  The same page has links to 2022.

• Try resetting preferences on 2023 — sometimes that works. Prefs > General > Reset Preferences on Quit.
  
  
• Be sure to fill out all crash reports and include your email. Adobe reads the crash reports and can get back to you.

You can have both versions installed. Use 2022 for now since it is working.

Try these first and report back if you still need help with 2023.

Jane

[Stephen27096220ck6p]

I expereinced one complete crash recently.

Is there instructions to tskr and send crash report from Win11 laptop.

thanks

[kevin stohlmeyer]

When you crash Photoshop should generate a crash report that you can send. Be sure to include your email so Adobe can tie it to your account and the forum post.

[Stephen27096220ck6p]

I've applied a crash report fix for windows as I don't recall seein crash ret dialogue box.

[kevin stohlmeyer]

Next time you crash, capture a screenshot of the window that comes up.

If its a Windows Crash Reporter (not Adobe) it may not be application related.