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Photoshop 2023 lag problem

New Here ,
Feb 02, 2023 Feb 02, 2023

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Photoshop 2023 lags when working with a brush, eraser and zooming. This is not the fault of the settings because I adjusted everything as recommended. Photoshop works very well only in administrator mode.

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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Moved to the Photoshop ecosystem forum from Download & Install

 

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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Hi, if it works as another user, it might be because of problem in your preferences, Try to restore your preferences to the default using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually it lets you keep a copy on the desktop that you can use to revert the process.

 

In addition, are you on a PC, or a Mac? Did you give all necessary permissions to Photoshop on a Mac? 

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New Here ,
Feb 03, 2023 Feb 03, 2023

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This method doesn't work. The earlier version of Photoshop CC and Photoshop 21 worked without problems.

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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Photoshop should be running in Adminstrator mode. Your statement leads me to believe that your account is not an administrator on this Windows machine? Change your settings to run as an administrator or you will have permissions issues with resources and preferences.

https://helpx.adobe.com/photoshop/kb/required-permissions-for-photoshop0.html#:~:text=When%20running....

 

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New Here ,
Feb 03, 2023 Feb 03, 2023

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PC.

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New Here ,
Feb 03, 2023 Feb 03, 2023

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The computer runs in administrator mode but in normal mode Photoshop lags. In admin mode, I can't drag photos.

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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You mentioned "this method doesn't work" - does that mean you successfully reset your preferences and it did not improve or you were not able to reset your preferences?

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New Here ,
Feb 03, 2023 Feb 03, 2023

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Yes. The problem persists.

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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Did you go through all the permissions listed on the page provided?

Why would you run Photoshop in normal mode if the user account is running in Admin?

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New Here ,
Feb 03, 2023 Feb 03, 2023

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Yes. Permissions are in order. The "Drag and Drop" option does not work in administrator mode. I set the registry but it doesn't work. I work on Windows 11 and I think there are probably shortcomings on the part of ADOBE and Microsoft.

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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When you mean "drag and drop" what are you specifically doing?

 

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New Here ,
Feb 04, 2023 Feb 04, 2023

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Drag photos from a folder directly into Photoshop.

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Community Expert ,
Feb 05, 2023 Feb 05, 2023

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Hi, we are shooting in the dark without any relevant info about your setup.
Please post the contents of Photoshop's Help>System Info... menu, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.
If your post disappears, do not repost it, as it might need to be approved by a moderator. As an alternative you can save it to a .txt file on your computer and attach it on your answer via the forum. (attachments do not post from e-mail)

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New Here ,
Feb 06, 2023 Feb 06, 2023

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Wersja programu Adobe Photoshop: 24.1.1 20230112.r.238 4bbfa7a x64
Liczba uruchomień: 31
System operacyjny: Windows 11 64 bity
Wersja: 11 lub nowsza 10.0.22621.1194
Architektura systemu: Intel rodzina CPU:6, Model:7, Stopień:2 z MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(8:4), HyperThreading
Fizyczny licznik procesora: 12
Logiczny licznik procesora: 20
Szybkość procesora: 3610 MHz
Wbudowana pamięć: 32588 MB
Wolna pamięć: 10445 MB
Pamięć dostępna dla programu Photoshop: 25046 MB
Pamięć używana przez program Photoshop: 35 %
Moduł obsługi awarii: Adobe
DCX Version: 6.15.3
SAM SDK Version: 2.0.0-main.1564
ACP.local Status:
- SDK Version: 2.11.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.2.0.5
- Min Core Sync Required: 4.3.66.28
Wersja zestawu SDK klienta aktywnej edycji: 3.91.3
Poświadczenia zawartości są niedostępne
Obszar roboczy Manta: Wł.
Warstwy aliasów: Wył.
Paleta modyfikatorów: Wł.
Światła długie: Wł.
Rozmiar płytki obrazu: 1024K
Poziomy pamięci podręcznej obrazu: 6
Podgląd czcionki: Średnia
Wersja HarfBuzz: 4.3.0
TextEngine: Jednolity mechanizm tekstowy
======= GPU
Stabilny natywny interfejs API: Prawda
Stabilny interfejs API OpenGL: Prawda
Stabilny interfejs API OpenCL: Prawda
Renderowanie wypaczania D3D12: Fałsz
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce GTX 1070
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,473 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Monitor: 1
Granice ekranu: góra= 0, lewa strona= 0, dół= 900, prawa strona= 1600
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"D:\Adobe\Photoshop CC23\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=3878530 -comment=Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a x64

[1230 ms]
Start sniffer 2023-02-06 10:07:20
# Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a x64
D:\Adobe\Photoshop CC23\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=3878530 -comment=Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a x64

{125 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,600, 900)
Dimensions: (1,600 900)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1070 index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce GTX 1070
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,473 MB
VRAM: 8,473 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,085 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_GTX_1070
Driver date: 2023-01-15 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.2824
Supports UMA: UNSUPPORTED
D3D-ID: 7041

Device 1
Name: Intel(R) UHD Graphics 770
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,219 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,085 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2022-09-02 000000.000000-000
Driver age: 5 months
Driver version: 31.0.101.3616
Supports UMA: SUPPORTED
D3D-ID: 18048
End platform native
{316 ms}

{316 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,600, 900)
Dimensions: (1,600 900)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1070/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1070/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,473 MB
VRAM: 8,473 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,085 MB
API version: 2.1 (2.1.2 NVIDIA 528.24)
Device version: 2.1 (2.1.2 NVIDIA 528.24)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_GTX_1070
Driver date: 2023-01-15 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.2824
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{386 ms}

{386 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce GTX 1070
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_GTX_1070
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 190 GB / s
Compute score: 2,553.1
Device name string: NVIDIA GeForce GTX 1070
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics 770
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 13,668 MB
VRAM: 13,668 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 89 GB / s
Compute score: 320.854
Device name string: Intel(R) UHD Graphics 770
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1150 ms}

Exit code kExitNormal
End sniffer 2023-02-06 10:07:21
[kStatusNormal, kExitNormal]

[1230 ms]
Finish RunAllAPIs

[2742 ms]
Start GetSnifferResult

[2742 ms]
Finish GetSnifferResult

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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@leonk28210548 

Perhaps try a thorough reset of Photoshop preferences? 

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files. 

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions, 

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

 

 

It may even be time to reinstall Photoshop. 

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

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New Here ,
Feb 06, 2023 Feb 06, 2023

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I did reset preferences before but nothing helped.

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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Hi @leonk28210548 You have two graphics cards installed. Follow the instructions on this page to mange the lesser UHD card: 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

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New Here ,
Feb 06, 2023 Feb 06, 2023

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Nothing worked

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Community Expert ,
Feb 07, 2023 Feb 07, 2023

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Hello, some reported issues with nVidia drivers released after December can you try to do a clean rollback of the GPU drivers to the studio one released in November ?

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New Here ,
Feb 08, 2023 Feb 08, 2023

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I will not close the topic. I will wait for the W11 update and the new NVidia driver. Please be patient.

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New Here ,
Feb 08, 2023 Feb 08, 2023

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I think the problem lies in the blocking of services. Why does it run smoothly in Administrator mode and laggs in normal mode?

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New Here ,
Feb 09, 2023 Feb 09, 2023

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I have Photoshop CC and it works flawlessly in every mode. I think it's P2023's fault.

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Community Expert ,
Feb 09, 2023 Feb 09, 2023

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@leonk28210548 Running in Admin mode is one of the requirements for Photoshop.

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New Here ,
Feb 09, 2023 Feb 09, 2023

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But why in other versions it worked fine.

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