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Photoshop 2023 V 24.2 is making me lose money and clients

Explorer ,
Feb 27, 2023 Feb 27, 2023

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Dear Adobe employ please answer this post and give me te costumer service departament where they can solve my prolbem, becose free debugin for Adobe is ok, if you are an activist, but if you are a profesional designer you and you lost a client and a you have to return the money that is not ok.

 

I did't have till Photoshop 2023 V 24.2 no problem at all in all my working years, and since 23 of this month y can not work, please derect me to customer care.

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correct answers 1 Correct answer

Explorer , Feb 27, 2023 Feb 27, 2023

Thanx for the suggestion Kevin, but I done it and it all came back to work, I just think that something went wrong in the uptdate process, It's allright now it woks again.

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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Hi @Hordanix do you have a specific question or issue you would like addressed? This is a public user-to-user forum, you are not contacting Adobe directly by posting here.

 

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Explorer ,
Feb 27, 2023 Feb 27, 2023

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Hi @kevin stohlmeyer I would like to ask someone for help, becose the only thing I have left is to uninstall Creative Cloud, becose rolling back to a previus version dosen't work, and resting the preferences also dosen't has no effect. So I will try to uninstall the Creativ Cloud and all the software installed on my machine, and start again, but please have in mind that I didn't do nothing to my computer hardware or OS or installed new software that can interfere with Photoshop.

 

From 23 of this month I can't work, the splash screen behavior is buggi and when I open the file from the menu it works, but when I try to open a second one it crases in the moment I select a tool from the toolbar.


I asume it, and I will reinstall Creative Cloud, and delete all the Adobe files on my computer, and reinstall all again, but I lost a client and a contract.

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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Hi @Hordanix before you to the route of the nuclear option (uninstall and reinstall) - have you tried resetting your preferences (Photoshop Preferences/General click the reset button)?

Also can you go to Photoshop Help Menu/System Info and copy and paste the information here? It will help determine a cause.

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Explorer ,
Feb 27, 2023 Feb 27, 2023

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Thanx for the suggestion Kevin, but I done it and it all came back to work, I just think that something went wrong in the uptdate process, It's allright now it woks again.

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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So you're functioning in 2023 without issue now?

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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@Hordanix you can also reinstall the previous version of Photoshop if you are having issues with the 24.2 release:

https://helpx.adobe.com/download-install/using/install-previous-version.html

 

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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@Hordanix 

Perhaps try a thorough reset of Photoshop preferences? 

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files. 

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions, 

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

 

 

It may even be time to reinstall Photoshop. 

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

 

 

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