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Photoshop 2023 won't open files and then crashes

New Here ,
Oct 27, 2022 Oct 27, 2022

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When opening a file using Photoshop 2023 nothing happens and then the program crashes. Watch here:

 

https://screencast-o-matic.com/watch/c36uc7Vu0bR

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macOS

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Adobe
Adobe Employee ,
Oct 27, 2022 Oct 27, 2022

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Hi there,

 

Thanks for reaching out.

Which version of macOS are you using? Does it work properly when you create a new file? Have you tried reinstalling the application? What file format are you trying to open?

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences.

Please back up your settings prior to resetting the preferences.

You can check https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences.

 

Let us know how it goes.

Thanks! 

Ranjisha

 

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New Here ,
Oct 27, 2022 Oct 27, 2022

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Hi Ranjisha,

Yes I uninstalled and re-installed multiple times but nothing changed, I
also tried to create a new file and nothing happened. I also reset the
preferences. I'm using macOS Monterey Version 12.0

--

(PII removed by moderator)

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Explorer ,
Nov 02, 2022 Nov 02, 2022

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I can second this happening on PS 2023. I cannot open more than one jpg, PSD, or other files at the same time (eg. opening a folder). PS 2022 works fine.

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New Here ,
Nov 10, 2022 Nov 10, 2022

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I am having exactly the same problem - nothing works - has anyone found a solution ? 

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Adobe Employee ,
Nov 10, 2022 Nov 10, 2022

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Hi there,

 

Thanks for highlighting that you see the same issue. Could you please share the system info of Photoshop from Help > System info > Copy and paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us? Have you tried sending us the crash report? If not, please do and let us know from which mail ID it's sent.

Looking forward to hear back soon.

 

Thanks,

Ranjisha

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Adobe Employee ,
Nov 10, 2022 Nov 10, 2022

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@furiousfotog Are you on macOS? Have you tried the steps mentioned above?

@Brandon268365292qdt  Thanks for the info. Can you please try the steps in this article and let us know if it helps: https://helpx.adobe.com/photoshop/kb/error-filenamepsd-could-opened-occurs.html#:~:text=Solution%201....

 

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New Here ,
Nov 14, 2022 Nov 14, 2022

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Same problem.. please help!

 

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Adobe Employee ,
Nov 21, 2022 Nov 21, 2022

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Hi @Dan27116498rh5z ,

We checked the crash reports. Would you mind updating the application to the latest version and let us know if it helps? 

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New Here ,
Nov 14, 2022 Nov 14, 2022

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Same problem. Going crazy as I cannot work.

I have a MacBook Pro (16-inch, 2021) M1 PRO. Memory: 16GB.

It's not opening any any file format at all, and the software doesn't crash either, it just got frozen and unfunctional, no chances to send the issue report.

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New Here ,
Nov 14, 2022 Nov 14, 2022

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Same here! Adobe please, do something..

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New Here ,
Jul 29, 2023 Jul 29, 2023

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Same problem here rn. Can someone please help?

 

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Community Beginner ,
Jul 29, 2023 Jul 29, 2023

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Dump the preference folder on startup need to look up key combo. Alt,control shift. Can’t think of it right now.


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Inside Sales/estimating
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New Here ,
Nov 21, 2022 Nov 21, 2022

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Same problem.

Did you find a solution?
PS 24.0.1
Macbook Pro 16 M1
MacOS Monterey 12.0

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Adobe Employee ,
Nov 21, 2022 Nov 21, 2022

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Hi @Betterslow  and @EmanuelM1292 

We're sorry to hear about the issue. Can you please send your system info and crash report to us? Do you notice any error messages?

We're here to help.

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New Here ,
Dec 15, 2022 Dec 15, 2022

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This is infuriating when you have work to do. 

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New Here ,
Dec 31, 2022 Dec 31, 2022

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I am having exactly the same issue - I have re-installed over 8 different versions of PS 2023 and none of them work at all. PS 2022 worked absolutely fine, no idea why I uninstalled 2022 before actually checking that 2023 works correctly. Maybe because I trust the world's largest creative software company to get it right first time.   

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New Here ,
Jan 01, 2023 Jan 01, 2023

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Hi JE,
I solved it by opening PS, Preferences/Performance and unchecking Use Graphic Processor.
Give it a try. Maybe it works for you, too.
Cheers,
SLSchermata 2023-01-01 alle 19.49.49.png

 

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New Here ,
Jan 24, 2023 Jan 24, 2023

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This worked for me! Thanks!

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New Here ,
Feb 23, 2023 Feb 23, 2023

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How on earth did you work that out? Works now. Thanks!

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New Here ,
Mar 22, 2023 Mar 22, 2023

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Thank you so much!!!!!

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New Here ,
Mar 28, 2023 Mar 28, 2023

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This worked for me, thanks!!!

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New Here ,
Mar 29, 2023 Mar 29, 2023

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Worked for me. THANK YOU!

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New Here ,
Apr 13, 2023 Apr 13, 2023

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Thank you so much. I decided I would start over because I thought my file was bad and then, the new file (a template) wouldn't even open. So, I figured it was something else. Thanks again. 

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New Here ,
Jun 27, 2023 Jun 27, 2023

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This didn't work for me.  :-(.  On re-start of the app it rechecks the Use Graphics processor

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