Photoshop 2023 won't open files and then crashes

[Brandon268365292qdt]

When opening a file using Photoshop 2023 nothing happens and then the program crashes. Watch here:

https://screencast-o-matic.com/watch/c36uc7Vu0bR

[Brian25503593wzdn]

PC user having same problem,  Photoshop goes thru setup and crashes and unresponsive. Have to do a force quite to close it

any solution?

[Ranjisha Sengupta]

Hi @Brian25503593wzdn, sorry to hear about the issue. Have you tried any troubleshooting or the steps suggested above?

What is the exact version of the application? 

[Brian25503593wzdn]

Disabled plugins,
Reinstalled 3 times, going back to 23.5.3. it starts up thru the main screens, and when it gets to " new window" freezes and have to use task manager to quit... we use an enterprise copy thru whitecap. I did not want to go thru our IT because on something they are clueless..

Personal information removed by Moderator

[Brian25503593wzdn]

 SOLVED!!!!!

after reinsttalling 3 x finally held down aalt shift ctrl and delete preference, worked!!

[Guozheng30365011w2zb]

Totally the same problem, I don't have any means to deal with pics now. Even create a new file doesn't work at all. 

I want my 2022 version back. 

[Neus303723043qk9]

Having exacrtly same problems. PS won't open any file, cannot create any file. Cannot select any tabs or even 'preferences' to turn anything off/on. Tried opening a psd file, nothing. If i cycle apps, the photoshop window doesn't come forward. It's a zombie. Ridiculous! Can't do anything!

[Brian25503593wzdn]

Very simple fix   On startup hold down for window control alt shift  
A dialogue box will show up asking if u want to delete ur preference file  (Yes)  Dont worry it will crrate a new one  
After that u should be fine  This will aslo work for in design and acrobat  
For some reason adobe preference wil get corrupted  Not sure why  But this will fix it  
It has been the same since CS1  
If  u want to search and look up " key combo to delete adobe preference file on startup "  I am not a mac user currently and forget the combo  But it will work as well  

Btw do not listen to people who tell you to reinstall uninstall etc etc  this will work   

[Insperatus]

This actually worked for me, thanks for this! I started getting this error after a power blackout and I was unable to import, open and I couldn't even close the app.