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Photoshop 2024 crash on startup

New Here ,
Mar 17, 2024 Mar 17, 2024

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I previously had photoshop 2023 and photoshop 2024 on my windows 11 system
I had problems with not getting preset adjustment tools showing in Photoshop 2024 and not showing for selected images
- Uninstalled Photoshop 2023
- Uninstalled, then reinstalled Photoshop 2024.
- deleted the 2024 preset filter folder, then rebooted and bootup worked but preset adjustment tool showed on menu but not for selected image.
it also only worked once, but then crashed on next boot up unless I deleted the preset folder
- I ran CC Cleaner and reinstalled PS 2024
Same behaviour, but

turn off gpu compositing - still crashed, no showing of preset adjustments for selected image
turn offmultithreaded compositing - still crashed, no showing of preset adjustments for selected image

adjusting the remove setting tool processing to 'more stable' still crashed, but did show preset adjustment tools for selected images

when these three functions were all on, including 'faster' setting for remove setting tool processing, PS2024 crashed until I deleted the presets filter and started afresh.

Appreciate any more ideas please.

Thanks

 

Here is the computer info:

Adobe Photoshop Version: 25.5.1 20240302.r.408 5a2e325 x64
Number of Launches: 1
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22631.3296
System architecture: Intel CPU Family:6, Model:5, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 2304 MHz
Built-in memory: 32557 MB
Free memory: 20870 MB
Memory available to Photoshop: 25021 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.6.0-fio
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.1.1.1
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
Open Color IO version: 2.3.2
C2PA library version: adobe_c2pa/0.7.6-2 c2pa-rs/0.25.2-patch
NGL Version: 1.36.0.10
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
Photoshop crashed on 17/03/2024 at 4:51:05 PM (GetImageViewResourceSharingGLContext)
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 2060
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 5,968 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (1920, 1080)
Display scale: 1.25
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=209478 -comment=Photoshop Version: Adobe Photoshop 25.5.1 20240302.r.408 5a2e325 x64

[1 ms]
Start GetSnifferResult

[908 ms]
Start sniffer 2024-03-17 19:16:16
# Photoshop Version: Adobe Photoshop 25.5.1 20240302.r.408 5a2e325 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=209478 -comment=Photoshop Version: Adobe Photoshop 25.5.1 20240302.r.408 5a2e325 x64

{52 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1.25
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060 index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 2060
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 5,968 MB
VRAM: 5,968 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,069 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2023-10-04 000000.000000-000
Driver age: 5 months
Driver version: 31.0.15.3758
Supports UMA: UNSUPPORTED
D3D-ID: 7957

Device 1
Name: Intel(R) UHD Graphics
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,197 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,069 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2021-03-10 000000.000000-000
Driver age: 36 months
Driver version: 27.20.100.9365
Supports UMA: SUPPORTED
D3D-ID: 39876
End platform native
{249 ms}

{249 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1.25
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2060/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 6,257 MB
VRAM: 6,257 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,069 MB
API version: 2.1 (2.1.2 NVIDIA 537.58)
Device version: 2.1 (2.1.2 NVIDIA 537.58)
Vendor name: NVIDIA
Driver date: 2023-10-04 000000.000000-000
Driver age: 5 months
Driver version: 31.0.15.3758
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{359 ms}

{359 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 2060
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,442 MB
VRAM: 6,442 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 210 GB / s
Compute score: 1,683.74
Device name string: NVIDIA GeForce RTX 2060
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 13,655 MB
VRAM: 13,655 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 36 GB / s
Compute score: 200.656
Device name string: Intel(R) UHD Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{859 ms}

Exit code kExitNormal
End sniffer 2024-03-17 19:16:17
[kStatusNormal, kExitNormal]

[909 ms]
Finish RunAllAPIs

[910 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040172060408228635
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (DocumentGraph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\GEN\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 930.7G, 732.3G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\

Installed components:
ACE.dll ACE 2023/11/23-09:21:32 151.d526588 151.d526588
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/11/07-13:18:05 79.82c92b1 79.82c92b1
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.4d9d554 79.4d9d554
AdobeXMP.dll Adobe XMP Core 2023/11/09-12:40:27 79.f354efc 79.f354efc
AdobeXMPFiles.dll Adobe XMP Files 2023/11/09-12:40:27 79.f354efc 79.f354efc
AdobeXMPScript.dll Adobe XMP Script 2023/11/09-12:40:27 79.f354efc 79.f354efc
AGM.dll AGM 2023/11/23-09:21:32 151.d526588 151.d526588
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/11/10-05:16:23 79.e59fc31 79.e59fc31
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/11/23-09:21:32 151.d526588 151.d526588
AXE8SharedExpat.dll AXE8SharedExpat 2023/11/01-19:10:59 79.a28ee6c 79.a28ee6c
AXEDOMCore.dll AXEDOMCore 2023/11/01-19:10:59 79.a28ee6c 79.a28ee6c
BIB.dll BIB 2023/11/23-09:21:32 151.d526588 151.d526588
BIBUtils.dll BIBUtils 2023/11/23-09:21:32 151.d526588 151.d526588
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/11/23-09:21:32 151.d526588 151.d526588
CRClient.dll Adobe Crash Reporter Client DLL 14.0.0.202310260823_2e78abe
DirectML.dll DirectML Redistributable Library 1.10.1+230125-1155.1.dml-1.10.177341d
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.4.1-release
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/10/17-19:30:38 79.eda3309 79.eda3309
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/11/07-13:18:05 79.7a67d56 79.7a67d56
onnxruntime.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.5
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.5
PSViews.dll Adobe Photoshop 2024 25.5
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.968b720 79.968b720
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.4.1-release
UPIC 2.6.0


Required plugins:

Accented Edges 25.5 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.5 - from the file “Adaptive Wide Angle.8bf”
Analog Efex Pro 2 5.0.2.11 - from the file “Analog Efex Pro 2.8bf”
Angled Strokes 25.5 - from the file “Filter Gallery.8bf”
ApplyImageDataFilter 17.0 - from the file “GigapixelAIApply_x64.8bf”
Average 25.5 - from the file “Average.8bf”
BackgroundFilter 5.0.2.11 - from the file “Background.8bf”
Bas Relief 25.5 - from the file “Filter Gallery.8bf”
BMP 25.5 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.5 - from the file “Filter Gallery.8bf”
Charcoal 25.5 - from the file “Filter Gallery.8bf”
Chrome 25.5 - from the file “Filter Gallery.8bf”
Cineon 25.5 - from the file “Cineon.8bi”
Clouds 25.5 - from the file “Clouds.8bf”
Color Efex Pro 4 5.0.2.11 - from the file “Color Efex Pro 4.8bf”
Color Halftone 25.5 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.5 - from the file “Filter Gallery.8bf”
Conté Crayon 25.5 - from the file “Filter Gallery.8bf”
Craquelure 25.5 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.5 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.5 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.5 - from the file “Filter Gallery.8bf”
Crystallize 25.5 - from the file “Standard MultiPlugin.8bf”
Cutout 25.5 - from the file “Filter Gallery.8bf”
Dark Strokes 25.5 - from the file “Filter Gallery.8bf”
De-Interlace 25.5 - from the file “Standard MultiPlugin.8bf”
Dfine 2 5.0.2.11 - from the file “Dfine2.8bf”
Dicom 25.5 - from the file “Dicom.8bi”
Difference Clouds 25.5 - from the file “Clouds.8bf”
Diffuse Glow 25.5 - from the file “Filter Gallery.8bf”
Displace 25.5 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.5 - from the file “Filter Gallery.8bf”
Entropy 25.5 - from the file “statistics.8ba”
Export Color Lookup Tables 25.5 - from the file “Export3DLUT.8be”
Extrude 25.5 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.5 - from the file “FastCore.8bx”
Fibers 25.5 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.5 - from the file “Filter Gallery.8bf”
Filter Gallery 25.5 - from the file “Filter Gallery.8bf”
FineStructuresFilter 5.0.2.11 - from the file “FineStructures.8bf”
Fresco 25.5 - from the file “Filter Gallery.8bf”
GatherImageDataFilter 17.0 - from the file “GigapixelAIGather_x64.8bf”
Glass 25.5 - from the file “Filter Gallery.8bf”
Glowing Edges 25.5 - from the file “Filter Gallery.8bf”
Grain 25.5 - from the file “Filter Gallery.8bf”
Graphic Pen 25.5 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.5 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.5 - from the file “HalideBottlenecks.8bx”
HDR Efex Pro 2 5.0.2.11 - from the file “HDR Efex Pro 2.8bf”
HDRMergeUI 25.5 - from the file “HDRMergeUI.8bf”
HotPixelsFilter 5.0.2.11 - from the file “HotPixels.8bf”
HSB/HSL 25.5 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.5 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.5 - from the file “Filter Gallery.8bf”
JPEG 2000 25.5 - from the file “JPEG2000.8bi”
Kurtosis 25.5 - from the file “statistics.8ba”
Lens Blur 25.5 - from the file “Lens Blur.8bf”
Lens Correction 25.5 - from the file “Lens Correction.8bf”
Lens Flare 25.5 - from the file “Standard MultiPlugin.8bf”
Liquify 25.5 - from the file “Liquify.8bf”
Matlab Operation 25.5 - from the file “ChannelPort.8bf”
Maximum 25.5 - from the file “statistics.8ba”
Mean 25.5 - from the file “statistics.8ba”
Measurement Core 25.5 - from the file “MeasurementCore.8me”
Median 25.5 - from the file “statistics.8ba”
Merge to HDR Efex Pro 2 5.0.2.11 - from the file “HDR Efex Pro 2.8bf”
Mezzotint 25.5 - from the file “Standard MultiPlugin.8bf”
Minimum 25.5 - from the file “statistics.8ba”
MMXCore Routines 25.5 - from the file “MMXCore.8bx”
Mosaic Tiles 25.5 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.5 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.5 - from the file “Filter Gallery.8bf”
Nik Collection Selective Tool 5.0.2 - from the file “SelectivePalette.8li”
Note Paper 25.5 - from the file “Filter Gallery.8bf”
NTSC Colors 25.5 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.5 - from the file “Filter Gallery.8bf”
OpenEXR 25.5 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.5 - from the file “Filter Gallery.8bf”
Palette Knife 25.5 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.5 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.5 - from the file “Standard MultiPlugin.8bf”
PCX 25.5 - from the file “PCX.8bi”
Photocopy 25.5 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.5 - from the file “ChannelPort.8bf”
Pinch 25.5 - from the file “Standard MultiPlugin.8bf”
Pixar 25.5 - from the file “Pixar.8bi”
Plaster 25.5 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.5 - from the file “Filter Gallery.8bf”
Pointillize 25.5 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.5 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.5 - from the file “PBM.8bi”
Poster Edges 25.5 - from the file “Filter Gallery.8bf”
Radial Blur 25.5 - from the file “Standard MultiPlugin.8bf”
Radiance 25.5 - from the file “Radiance.8bi”
Range 25.5 - from the file “statistics.8ba”
Render Color Lookup Grid 25.5 - from the file “Export3DLUT.8be”
Reticulation 25.5 - from the file “Filter Gallery.8bf”
Ripple 25.5 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.5 - from the file “Filter Gallery.8bf”
Save for Web 25.5 - from the file “Save for Web.8be”
ScriptingSupport 25.5 - from the file “ScriptingSupport.8li”
ShadowsFilter 5.0.2.11 - from the file “Shadows.8bf”
Sharpener Pro 3: (1) RAW Presharpener 5.0.2.11 - from the file “SHP3RPS.8bf”
Sharpener Pro 3: (2) Output Sharpener 5.0.2.11 - from the file “SHP3OS.8bf”
Shear 25.5 - from the file “Standard MultiPlugin.8bf”
Silver Efex Pro 2 5.0.2.11 - from the file “Silver Efex Pro 2.8bf”
Skewness 25.5 - from the file “statistics.8ba”
SkinFilter 5.0.2.11 - from the file “Skin.8bf”
SkyFilter 5.0.2.11 - from the file “Sky.8bf”
Smart Blur 25.5 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.5 - from the file “Filter Gallery.8bf”
Solarize 25.5 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.5 - from the file “Filter Gallery.8bf”
Spherize 25.5 - from the file “Standard MultiPlugin.8bf”
Sponge 25.5 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.5 - from the file “Filter Gallery.8bf”
Stained Glass 25.5 - from the file “Filter Gallery.8bf”
Stamp 25.5 - from the file “Filter Gallery.8bf”
Standard Deviation 25.5 - from the file “statistics.8ba”
StrongNoiseFilter 5.0.2.11 - from the file “StrongNoise.8bf”
Sumi-e 25.5 - from the file “Filter Gallery.8bf”
Summation 25.5 - from the file “statistics.8ba”
Targa 25.5 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.5 - from the file “Filter Gallery.8bf”
Tiles 25.5 - from the file “Standard MultiPlugin.8bf”
Topaz Adjust AI 10.0 - from the file “tltopazadjustaips_x64.8bf”
Topaz DeNoise AI 18.0 - from the file “tltopazdenoiseaips_x64.8bf”
Topaz Gigapixel AI 17.0 - from the file “GigapixelAIAutomation_x64.8li”
Topaz Mask AI 10.0 - from the file “tltopazmaskaips_x64.8bf”
Topaz Mask AI Automation 10.0 - from the file “MaskAIAutomation.8li”
Topaz Mask AI Beta Automation 10.0 - from the file “MaskAIAutomationBETA.8li”
Topaz Sharpen AI 18.0 - from the file “tltopazsharpenaips_x64.8bf”
Topaz Studio 2 18.0 - from the file “tltopazstudio2ps_x64.8bf”
Torn Edges 25.5 - from the file “Filter Gallery.8bf”
Twirl 25.5 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.5 - from the file “Filter Gallery.8bf”
Vanishing Point 25.5 - from the file “VanishingPoint.8bf”
Variance 25.5 - from the file “statistics.8ba”
Viveza 2 5.0.2.11 - from the file “Viveza2.8bf”
Water Paper 25.5 - from the file “Filter Gallery.8bf”
Watercolor 25.5 - from the file “Filter Gallery.8bf”
Wave 25.5 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.5 - from the file “WIASupport.8li”
Wind 25.5 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.5 - from the file “WBMP.8bi”
ZigZag 25.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.4.0.15 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.4.0\"
CmdN: 1.19.26
UAB: 2.18.0-4
Loaded at: 161 ms - launch time impact: 8 ms
Discover Panel (Loaded) 2401.91.0.9 - from the file "Required Folder"
Loaded at: 164 ms - launch time impact: 809 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.1.0.0 - from the file "Required Folder"
Loaded at: 5424 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 29.4.0.0 - from the file "Required Folder"
Content Credentials (Loaded) 0.42.17.0 - from the file "Required Folder"
Loaded at: 5224 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 4.4.458.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_458\"
CAPTURE: 2.0.41 STOCK: 4.2.2
In app notifications (Loaded) 2.0.5.0 - from the file "Required Folder"
Loaded at: 5426 ms - launch time impact: 0 ms
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 5428 ms - launch time impact: 1 ms
Photoshop Adjustments Panel (Loaded) 2.1.16.0 - from the file "Required Folder"
Loaded at: 5430 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.8.37.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.3.9.0 - from the file "Required Folder"
Loaded at: 5432 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 4191 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 4193 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 0 ms - entries: 36

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_458\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_458\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_458\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_458\manager.html”

Installed TWAIN devices: NONE

 

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Adobe
Adobe Employee ,
Mar 28, 2024 Mar 28, 2024

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Hey, @genevievev34882916. Welcome to the Photoshop Community. I'll help you figure this out. 

 

You have two GPUs on your machine. The power-saving Intel UHD Graphics & the high-performance Nvidia RTX 2060. The drivers for the Intel adapter are 36 months old. 

 

First, use the Intel Driver assistant to update the GPU Drivers & then, try the steps in section 6 here to configure the default GPU for Photoshop & Sniffer.exe: https://adobe.ly/3Vkvnc4

 

Also, as a side note, you can check the power profile set up on your device from Windows > Settings > System > Power & battery > Power mode. 

 

This should directly help how Photoshop works. 

Let me know how it goes. Thanks!

Sameer K

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