Photoshop 2024 full updated version freezes up when I use SAVE a COPY only

[PDMX Jeans]

I was using photoshop yesterday just fine and now when I try to save a copy it freezes up and this is very frustrating because I can't save anything. I've tried various things to make this work and nothing.

I'm using windows and updates 2024 photoshop. 

Is there a way to save a file to my computer to bypass this problem and why is it not working? Any ideas. I need help with this soon.

[PDMX Jeans]

I would like to add that I try and save as a JPG or PNG file and nothing works. I really need someone to help here cause I need this to work for a business that is counting on me and I'm sitting here for hours trying to figure this out. 

[Sameer K · Accepted solution]

Hey, @PDMX Jeans. Welcome to the Photoshop Community. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here. 

Has this started to happen since a recent update to Photoshop or the Windows OS? Where do you try to save your files? Internal or external drive? Does this happen with all documents or a specific set of files?

As a basic step, try this:

1 - Go to C Drive > Program Files > Adobe > Photoshop 2024 > Photoshop.exe

Right-click > Run as Administrator

2 - Change the destination to save the images If you're trying to save to a folder/location on an external drive or syncing to a cloud.

Check if that helps & let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

[PDMX Jeans]

Thank you for your assistance.

Currently, I have found a workaround as I am unable to save in JPEG or PNG formats. Saving the file as a WebP format works. I will try your recommendations and update you shortly. Thank you again.

[PDMX Jeans]

I did this step and it seems to work, Thanks

As a basic step, try this:

1 - Go to C Drive > Program Files > Adobe > Photoshop 2024 > Photoshop.exe

Right-click > Run as Administrator

2 - Change the destination to save the images If you're trying to save to a folder/location on an external drive or syncing to a cloud.

[Sameer K]

Thank you for confirming this. Glad to know it helped.
Sameer K