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Photoshop 2024 on OS 13 not printing to Epson P800

Community Beginner ,
Dec 22, 2023 Dec 22, 2023

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I just upgraded to Mac OS 13 and PS 2024. I also upgraded my Epson P800 driver to 12.62.

 

Although PS can still print on my Epson P800 using ‘Printer Manages Color’, I can no longer print using ‘PS Manages Color’ whether or not I check ‘Use Generic Printer Features.’ In either instance hitting 'Print' simply ejects the FA paper. This means I can not print using my Canson paper .icc profile, even though I can select it in the PS Printer Profile window pull-down.

 

I’ve also tried using Printer Manages Color, choosing the ColorSync option, and pulling down the ‘Profile’ menu to ‘Other Profiles’ to locate the Canson .icc profile, but it’s not there.  So I tried adding a duplicate of that .icc profile in the HD>Library>Printers>Epson>IkjetPrinter2>ICC Profiles>EP1408OL2.profiles (using Show Contents) the rebooting the Mac etc. only to find the icc not listed. I hope someone can help. Thanks.

 

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Community Expert ,
Dec 22, 2023 Dec 22, 2023

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Hi @Richard34420430tzh6 try resetting the print dialog box - hold the space bar when going to File>Print to reset.

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Community Beginner ,
Dec 22, 2023 Dec 22, 2023

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Thanks Kevin. When I do that the Print window shows my 300 dpi image as a 72 dpi image that is oversized for the paper selected.

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Community Beginner ,
Dec 22, 2023 Dec 22, 2023

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Also when I select 'Scale to Fit Media' and it creates a 308 dpi image and then hit Print, it ejects the paper.

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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@Richard34420430tzh6 If you open the Canson profile using the Colorsync utility you may see that it has an internal (shown in Photoshop) name and an external "finder" name.  Try looking for the internal name in your applications as that’s the one that gets shown

 

Also:

Does the print driver look different? some options have changed?

Are media names the same as previous drivers you've used, e.g.. is 'Premium Luster Photo Paper' mentioned or are the media types just simplified names like matte or gloss? 

 

You'll be aware, I'm sure, that the selected media name in the driver must match the selection made when printing ICC profiling patches, (so the ICC profile and media type selection are linked) . BUT is the media name selected previously actually there in the list?

IF the media names listed differ (and have been simplified) then you are perhaps inadvertently using Apple’s default Gimp/ Gutenprint driver rather than Epson’s own. It's not just a matter of installing Epson driver software, you have to select it too. I do know it's very important to use Epson's own driver software. I tripped over this myself on a client site, the driver looked different and I put it down to an OSX update imposed style - took a while to work that one out.

 

Here's an example of what I'd expect to see in an Epson driver for media name options:

Media options, Epson driver.jpg

Can you access print settings in an application other than Photoshop, try Preview?

If not, a thorough purge may be in order, perhaps install drivers (downloaded from Epson) again: 

 

1. Delete all instances of Epson printers from 

System Preferences / Printers & Scanners -or- System Preferences>Print & Fax, whichever you have.

2. Then go to /Library/Printers and trash the whole Epson folder.

3. Delete the Epson LFP Remote Panel (IF you are using that utility).

4. Then go to Epson online and download the printer drivers yourself.

Do not let the Mac install the printer driver for you.

 

There’s one more tripwire - in System Preferences / Printers  - - - , when adding the connected printer

[i.e. click the padlock, enter your password and click the “+” button]

 

Screenshot 2022-02-03 at 09.40.58.jpg

- watch out for the “Use" selection

 

 

- I recommend you do not select "Airprint" there under "use", but, rather, manually set "use” to the printer name, which will then call on the manufacturer’s own software rather than the default Apple driver (that’s apparently based on Gimp Print, which misses out some printing options such as specific manufacturer's media names). 

 

Ted Landau wrote this about the issue:

https://www.macworld.com/article/224167/the-trick-to-finding-the-right-printer-driver-for-your-mac.h...

 

 

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management
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Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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New Here ,
Jan 04, 2024 Jan 04, 2024

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I appreciate your thoughtful response, Neil. Thank you! Yes, I'd previously done the complete Epson purge and reinstall, and dbl checked the icc. profile and media names, etc. — even though I could print in Preview and when I chose Printer Manages Color. The problem, however, seems to have been upgrading from OS 10.15.7 and PS 22.5.0 to OS 13 and PS 2024. Once I did a full Time Machine Recovery back to Catalina and PS 22.5 (first by separately erasing the HD), everything worked. Initially, I didn't perform a separate Erase Disk before doing the recovery, so I had the same print problem. Although it may be safe for me to upgrade the OS and PS—because I spent several hours a day for seven days trying to print from PS Manages Color—for now I'm simply enjoying printing using my custom Canson profile!

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Community Expert ,
Jan 24, 2024 Jan 24, 2024

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@richardl94209935 HI Richard, thanks for the appreciation. I hope you at least have a workable solution now

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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