Photoshop 2025, no puedo usar mi producto | Exception Code: 0xc0000409 | 3221226505

Report · Mar 16, 2025

El programa se abre con normalidad por casi un minuto, donde se puede usar con normalidad y generar contenido con IA, pero luego se cierra de manera inesperada. Me están saliendo estos errores:

Process: Photoshop.exe [7228]
Path: C:\Program Files\Adobe\Adobe Photoshop 2025\Photoshop.exe
Product Version: 26.4.1.194
File Version: 26.4.1.194
Code Type: x64
Parent Process: explorer.exe [11104]

Date/Time: 2025-03-16 17:03:40 Hora est. Pacífico, Sudamérica
OS Version: 10.0.26100.3323
Report ID: d46dbe4f-4083-4969-91fa-bad2bda0990d

Time Awake Since Boot: 1996 seconds

Crashed thread: 19 [1452] THREAD_PRIORITY_NORMAL

Exception Code: 0xc0000409
Exception Parameters: 0x0000000a
Exception Message: 3221226505 El sistema detectó una saturación de un búfer basado en pilas en esta aplicación. Esta saturación podría permitir que un usuario malintencionado tome el control de la aplicación.

Application Specific Information:
C:\WINDOWS\SYSTEM32\ntdll.dll

Thread 0: [11560] THREAD_PRIORITY_NORMAL
0 win32u 0x00007ff86e431314 NtUserGetMessage + 20
1 USER32 0x00007ff86e9eaf42 GetMessageW + 34
2 Photoshop 0x00007ff64992a98f IWRStrikeBuffer::operator= + 112911
3 Photoshop 0x00007ff6498ffbee IWRFontAccess::WRGetHorizontalMetrics + 15070
4 Photoshop 0x00007ff6499144ed IWRStrikeBuffer::operator= + 21613
5 Photoshop 0x00007ff649a796d4 WRStrSafe::sprintf + 404484
6 Photoshop 0x00007ff649903ecd IWRFontAccess::WRGetHorizontalMetrics + 32189
7 Photoshop 0x00007ff64b6d87c2 OptycaSegment::GetWidth + 1623634
8 KERNEL32 0x00007ff86fc1e8d7 BaseThreadInitThunk + 23
9 ntdll 0x00007ff870a3bf6c RtlUserThreadStart + 44

Thread 1: [14984] THREAD_PRIORITY_NORMAL
0 ntdll 0x00007ff870ae3444 NtWaitForAlertByThreadId + 20
1 ntdll 0x00007ff8709f3524 RtlSleepConditionVariableSRW + 452
2 KERNELBASE 0x00007ff86dc7dea8 SleepConditionVariableSRW + 56
3 MSVCP140 0x00007ff8410f2262 Cnd_timedwait + 130
4 Photoshop 0x00007ff64f3a44a5 dunamis_http_setSendRequestCallback + 2662261
5 Photoshop 0x00007ff64f36f5dd dunamis_http_setSendRequestCallback + 2445485
6 Photoshop 0x00007ff64a1f4586 WREncodingMap::FixedToVarSize + 190886
7 Photoshop 0x00007ff649cec9ba OptycaChar::GetLevel + 34426
8 Photoshop 0x00007ff64f3bf9d4 dunamis_http_setSendRequestCallback + 2774180
9 Photoshop 0x00007ff649cee04b OptycaChar::GetLevel + 40203
10 Photoshop 0x00007ff649ceb64c OptycaChar::GetLevel + 29452
11 MSVCP140 0x00007ff8410f2b09 Concurrency::details::_Schedule_chore + 137
12 ntdll 0x00007ff8709e494e TpCallbackMayRunLong + 1422
13 ntdll 0x00007ff8709e61b1 TpCallbackMayRunLong + 7665
14 KERNEL32 0x00007ff86fc1e8d7 BaseThreadInitThunk + 23
15 ntdll 0x00007ff870a3bf6c RtlUserThreadStart + 44

Thread 2: [11904] THREAD_PRIORITY_NORMAL
0 ntdll 0x00007ff870ae3444 NtWaitForAlertByThreadId + 20
1 ntdll 0x00007ff8709f3524 RtlSleepConditionVariableSRW + 452
2 KERNELBASE 0x00007ff86dc7dea8 SleepConditionVariableSRW + 56
3 MSVCP140 0x00007ff8410f2262 Cnd_timedwait + 130
4 Photoshop 0x00007ff64f5ea736 dunamis_http_setSendRequestCallback + 5046790
5 Photoshop 0x00007ff64f36f5dd dunamis_http_setSendRequestCallback + 2445485
6 Photoshop 0x00007ff64a1f4586 WREncodingMap::FixedToVarSize + 190886
7 Photoshop 0x00007ff649cec9ba OptycaChar::GetLevel + 34426
8 Photoshop 0x00007ff64f3bf9d4 dunamis_http_setSendRequestCallback + 2774180
9 Photoshop 0x00007ff649cee04b OptycaChar::GetLevel + 40203
10 Photoshop 0x00007ff649ceb64c OptycaChar::GetLevel + 29452
11 MSVCP140 0x00007ff8410f2b09 Concurrency::details::_Schedule_chore + 137
12 ntdll 0x00007ff8709e494e TpCallbackMayRunLong + 1422
13 ntdll 0x00007ff8709e61b1 TpCallbackMayRunLong + 7665
14 KERNEL32 0x00007ff86fc1e8d7 BaseThreadInitThunk + 23
15 ntdll 0x00007ff870a3bf6c RtlUserThreadStart + 44

Thread 3: [2244] THREAD_PRIORITY_NORMAL
0 ntdll 0x00007ff870ae0344 NtWaitForMultipleObjects + 20
1 KERNELBASE 0x00007ff86dc7e1d3 WaitForMultipleObjectsEx + 291
2 combase 0x00007ff86f864c4e IsErrorPropagationEnabled + 2878
3 combase 0x00007ff86f85e541 RoParameterizedTypeExtraGetTypeSignature + 529
4 combase 0x00007ff86f85e3f9 RoParameterizedTypeExtraGetTypeSignature + 201
5 KERNEL32 0x00007ff86fc1e8d7 BaseThreadInitThunk + 23
6 ntdll 0x00007ff870a3bf6c RtlUserThreadStart + 44

System Information:
Processor Architecture: PROCESSOR_ARCHITECTURE_AMD64
Number of processors: 16
Processor type: PROCESSOR_AMD_X8664
Processor level: 6
Processor revision: 47618
Active processor mask: 0xffff
Page Size: 4096
Allocation granularity: 0x10000
Minimum application address: 0x0000000000010000
Maximum application address: 0x00007FFFFFFEFFFF

[2025-03-16_17-02-39][11560][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.

[2025-03-16_17-02-39][11560][Warn] [general] Host should provide base paths for persistent and temporary storage for 1P plugins in uxp initialization!

[2025-03-16_17-02-39][11560][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.

[2025-03-16_17-02-39][11560][Info] [general] Instead of the WebView2 runtime in the system, UXP will use the WebView2 runtime in the folder: C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView\

[2025-03-16_17-02-39][11560][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.

[2025-03-16_17-02-39][11560][Default] [general] UXP DevTools: Sending Notification that UXP is Dev Ready

[2025-03-16_17-02-39][11560][Info] [general] Plugin com.adobe.cclibrariespanel : [v4] Using Default Value for Icon species

[2025-03-16_17-02-39][11560][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species

[2025-03-16_17-02-39][11560][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species

[2025-03-16_17-02-39][11560][Info] [general] Plugin com.adobe.photoshop-material-filters : [v4] Using Default Value for Icon species

[2025-03-16_17-02-39][11560][Info] [general] Plugin com.adobe.photoshop.creative-assistant : [v4] Using Default Value for Icon species

[2025-03-16_17-02-39][11560][Info] [general] Plugin com.adobe.photoshop.creative-assistant : Scaled Icon : icons/dark@1x.png not found

[2025-03-16_17-02-39][11560][Info] [general] Plugin com.adobe.photoshop.creative-assistant : Scaled Icon : icons/dark@2x.png not found

[2025-03-16_17-02-39][11560][Warn] [general] Plugin com.adobe.photoshop.creative-assistant : Expected the icon to have a 1X scaled file

[2025-03-16_17-02-51][12420][Default] [console] Sun, 16 Mar 2025 22:02:51 GMT [HS] [FM Shared Settings Handler] Shared Settings Handler initialized

[2025-03-16_17-02-51][12420][Warn] [console] [DP] AppStorage#set: Last write to LocalStorage was within 500ms. Something is calling AppSDK.storage.set too frequently.

[2025-03-16_17-02-51][11560][Info] [general] analyticsTracker_ is being accessed without setting

[2025-03-16_17-02-51][11560][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.

[2025-03-16_17-02-52][11560][Info] [general] analyticsTracker_ is being accessed without setting

[2025-03-16_17-02-52][11560][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.

[2025-03-16_17-02-52][11560][Info] [general] analyticsTracker_ is being accessed without setting

[2025-03-16_17-02-52][11560][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.

[2025-03-16_17-02-52][12420][Default] [console] Sun, 16 Mar 2025 22:02:52 GMT [HS] [Photoshop] Home screen visibility set to visible without back button.

[2025-03-16_17-02-53][11560][Info] [general] WebView2BrowserVersion: 133.0.3065.92

[2025-03-16_17-02-53][12420][Warn] [console] [DP] PSRecommendationEngine: ERROR recommendation engine run with experience state - initial or unknown -> no recommendation

[2025-03-16_17-02-53][12420][Warn] [console] [ADJ] loading "es-ES" at "../nls/es-ES/strings.json" failed, try "es" at "../nls/es/strings.json"

[2025-03-16_17-02-53][12420][Warn] [console] [ADJ] locale.strings "es-ES" uxp:es_ES from ../nls/es/strings.json

[2025-03-16_17-02-53][12420][Default] [console] Sun, 16 Mar 2025 22:02:53 GMT [HS] [FM Shared Settings Migrator] Migration of shared settings not needed

[2025-03-16_17-02-53][12420][Default] [console] Sun, 16 Mar 2025 22:02:53 GMT [HS] [FM Shared Settings Handler] Loading User SharedSettings

[2025-03-16_17-02-53][12420][Warn] [console] [ADJ] load failure: file://C:\Users\ELIZABETH\AppData\Roaming\Adobe\Adobe Photoshop 2025\Adobe Photoshop 2025 Settings\Adjustments_Presets\yours.json [object Object]

[2025-03-16_17-02-53][12420][Default] [console] Sun, 16 Mar 2025 22:02:53 GMT [HS] [FM Shared Settings Handler] Get data

Report · Mar 17, 2025

Hey, @Elizabeth_Moreno2603. Welcome to the Photoshop Community. I'll need more info to help you figure this out.

Please share the system information from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here. Where are the PSB documents stored, internal or external storage?

According to the crash reports submitted to the community, the crash is related to NTDLL.DLL, which can be related to a broader issue and not just Photoshop. Generally, it could be related to the GPU driver, recent updates for the OS, or overall OS issues.

Here is a previous conversation discussion of various steps that helped: https://adobe.ly/3Rdp7zh

I hope this helps.
Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

Photoshop 2025, no puedo usar mi producto | Exception Code: 0xc0000409 | 3221226505

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