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Photoshop 21.1.2 Not doing anything after clicking "Save As" or "Save" on Mac

New Here ,
Apr 20, 2020 Apr 20, 2020

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I am currently using the latest version of PS: 21.1.2 on a Macbook Pro 2018.

 

I cannot save my 2.69 GB document for some reason anymore. I initially opened the PSD file, made some edits in PS, then resaved it, and was given an error related to the document size, I believe. I have never received this error before. So when this happened, I then tried to save the file as a PSB since that file type supports large files. However, when I went to click "Save As" or "Save", photoshop literally did nothing and still is not doing anything... so I am not sure how to go about saving my file. I am not sure what to do or why it is doing this. All I want to do is save my file, close photoshop, and eject my external hard drive. I do not want to lose the work I made on the file. Also, I checked and I can not create new files on Photoshop either.

 

May someone please help me out?

 

 

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How to, Mac, Problem or error

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Adobe Employee ,
Apr 21, 2020 Apr 21, 2020

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Hi there,

 

We are sorry about the experience with Photoshop while trying to save your work. Would you mind sharing macOS version you are using? Have you tried using the keyboard shortcut, Ctrl/Command + S to check if that helps? Are you able to access the export options like Export As or Save for Web if you go to File > Export?

 

Please try resetting the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html

 

You may want to backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preset-migration.html

 

Regards,

Nikunj

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New Here ,
Nov 15, 2021 Nov 15, 2021

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I am having the same issue. I am on a mac, running Monterey, Version 12.0.1, and photoshop version 23.0.1

 

I cannot save or save as anymore

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Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

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@Kelenakim it is not the same issue: it is a Monterey bug when you have several screens: https://helpx.adobe.com/download-install/kb/macos12-monterey-known-issues.html

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