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Photoshop 21.2: Won't "save as".

Community Beginner ,
Jul 14, 2020 Jul 14, 2020

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Photoshop 21:2 won't save. I have unistalled several times including powering down my computer. I have pushed alt-ctrl-shift and deleted preferences. Nothing I do works. I have had to revert back to 21.1.3. Anyone know the fix for this problem? Is anyone else having this problem?

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correct answers 1 Correct answer

Community Beginner , Jul 15, 2020 Jul 15, 2020
An Adobe engineer fixed my problem. He had to log into my computer. He ran a clean up program, deleted every instance of Adobe anything, and reinstalled. It works now! Thank you for your time and your help!

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Adobe Community Professional ,
Jul 15, 2020 Jul 15, 2020

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What happens when you try to use "Save As"? What is your environment platform OS version hardware?  Adobe testing is poor but not so poor that they would release an update that brakes Save as on all machines.

JJMack

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Community Beginner ,
Jul 15, 2020 Jul 15, 2020

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Thank you for your reply and your time!

 

Here is my environment info:

Processor: Intel(R) Xeon(R) CPU E5-1620 V2 @ 3.70-GHz 3.70 GHz

System type: 64-bit Operating System, x64 based processor

Edition: Windows 10 Pro

Version 1903

 

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Community Beginner ,
Jul 15, 2020 Jul 15, 2020

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Also, when I click "Save as" it does absolutely nothing. When I then attempt to close PS 21.2, it asks me it I want to save my file before exiting. I reply "yes" and it goes but does nothing at all. I ended up having to just say "no" so it would close. Thank you for your help.

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Adobe Community Professional ,
Jul 15, 2020 Jul 15, 2020

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You can try this solution:

https://community.adobe.com/t5/photoshop/photoshop-cc-cannot-save-files-in-desired-folder/td-p/10325... 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Jul 15, 2020 Jul 15, 2020

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This did not fix the problem but thank you very much for your time and help!

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Adobe Community Professional ,
Jul 15, 2020 Jul 15, 2020

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Your Photoshop Preferences may be corrupt.  Un-installing Photoshop does not delete users preferences. and installing Photoshop does not initialize users preferences.   Use Photoshop menu Edit>Preferences>General Ctrl+K then Click on "Reset Preferences On Quit" the click OK then close Photoshop. Open Photoshop see if Save As works...

Capture.jpg

JJMack

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Community Beginner ,
Jul 15, 2020 Jul 15, 2020

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Ok, I just did this and it did not fix the problem. I can export and save but I cannot save as which is what I need to do to create a .psd. Any other ideas?

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Community Beginner ,
Jul 15, 2020 Jul 15, 2020

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An Adobe engineer fixed my problem. He had to log into my computer. He ran a clean up program, deleted every instance of Adobe anything, and reinstalled. It works now! Thank you for your time and your help!

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Adobe Community Professional ,
Jul 16, 2020 Jul 16, 2020

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Good to hear...

JJMack

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New Here ,
Nov 02, 2021 Nov 02, 2021

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How did you get an Adobe Engineer? I am on a MAC.

 

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