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Photoshop 22.2 graphic processor crashes everytime I click on a tool.

Ariel Alejandro5F8C
Community Beginner ,
Feb 10, 2021 Feb 10, 2021

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Hi guys, I updated my Adobe cloud and all the softwares.

ONLY with Photoshop happens that the RAM gets 100% used and Photoshop crashes. I can use Illustrator normally.

 

Please help.

Windows 10

Intel Graphics HD

 

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correct answers 1 Correct answer

Magnus5F96
Community Beginner , Feb 11, 2021 Feb 11, 2021

Open the Creative Cloud app, find Photoshop and click the three little dots. From there you can find older version and install them. You don't need to uninstall the current version, it's possible to have multiple versions installed at the same time.

See my attached image, it's in swedish but I'm pretty sure the placements are the same 🙂 


I hope this helps.

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m_podt
Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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I think this problem is the same as the one mentioned in this thread. The solution of turning off the preset syncing worked for me (for version 22.3). 

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Mannavan
New Here ,
Nov 28, 2022 Nov 28, 2022

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Same issue found. I have GT730 , 32GB, i7 processor. Pls hlp me.

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kevin stohlmeyer Community Expert
Community Expert ,
Nov 28, 2022 Nov 28, 2022

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In Response To Mannavan

Same solution - your graphics card does not meet current Photoshop requirements. You will need to install a previous build or upgrade your Graphics card.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Specifically your GT 730 clocks in at 672 ops/sec - the minimum is 2,000.

It also only supports DirectX 11 and DirectX12 is required.

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