Photoshop 22.3.1 keeps crashing on Windows 10

[Евгений5D87]

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.3.1" build="20210406.r.122" source="Windows-Client" crashType="n/a">

<time year="2021" month="5" day="14" hour="9" minute="12" second="20" timeoffset="180" timezone="RTZ 2 (çèìà)"/>

<user guid="2506e192-74af-47c2-a4f8-8cb0c8c6a024"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="19042" applicationlanguage="ru-ru" userlanguage="ru-RU" oslanguage="ru-RU" ram="16328" machine="AMD Ryzen 7 3700X 8-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="16" cpuType="8664" cpuFreq="3593 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1060 6GB" description="NVIDIA GeForce GTX 1060 6GB" driverDate="20210423000000.000000-000" driverVersion="27.21.14.6627" videoModeDescription="Öâåòà: 1920 x 1080 x 4294967296" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1C03&#38;SUBSYS_1C0310DE&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF94361A9CF">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FF94361A9CF" symbolname="cask::ShaderList&#60;cask::ConvShader,cask::Convolution&#62;::availableShaders"/>

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<stackStatement index="3" address="0x00007FF94353BD64" symbolname="cask::ShaderList&#60;cask::ConvShader,cask::Convolution&#62;::availableShaders"/>

<stackStatement index="4" address="0x00007FF9434BD816" symbolname="cask::ShaderList&#60;cask::ConvShader,cask::Convolution&#62;::availableShaders"/>

<stackStatement index="5" address="0x00007FF9437238FD" symbolname="NVDEV_Thunk"/>

<stackStatement index="6" address="0x00007FF9439BED49" symbolname="NVENCODEAPI_Thunk"/>

<stackStatement index="7" address="0x00007FF9440864D4" symbolname="cask::SafeEnum&#60;cask::md::Algorithm_ENUMCLASS_SCOPEWRAPPER&#62;::operator="/>

<stackStatement index="8" address="0x00007FF972ACF76D" symbolname="EnableFeatureLevelUpgrade"/>

<stackStatement index="9" address="0x00007FF972ACC467" symbolname="unknown"/>

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<stackStatement index="13" address="0x00007FF972ADDB56" symbolname="D3D11CoreCreateDevice"/>

<stackStatement index="14" address="0x00007FF972AC1B66" symbolname="unknown"/>

<stackStatement index="15" address="0x00007FF972ACCC3F" symbolname="unknown"/>

<stackStatement index="16" address="0x00007FF972AC31D4" symbolname="unknown"/>

<stackStatement index="17" address="0x00007FF972ACEE4E" symbolname="D3D11CoreCreateLayeredDevice"/>

<stackStatement index="18" address="0x00007FF972ACD44B" symbolname="unknown"/>

<stackStatement index="19" address="0x00007FF972AD0BCC" symbolname="D3D11CoreCreateDevice"/>

<stackStatement index="20" address="0x00007FF972ACE57E" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="21" address="0x00007FF972AFFF0D" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="22" address="0x00007FF92B499E98" symbolname="AIF::OGL::OpenGLErrorChecker::cgmRasterPos2iv"/>

<stackStatement index="23" address="0x00007FF92B499693" symbolname="AIF::OGL::OpenGLErrorChecker::cgmRasterPos2iv"/>

<stackStatement index="24" address="0x00007FF92B499D81" symbolname="AIF::OGL::OpenGLErrorChecker::cgmRasterPos2iv"/>

<stackStatement index="25" address="0x00007FF92B49D5BF" symbolname="AIF::OGL::OpenGLErrorChecker::cgmRasterPos2iv"/>

<stackStatement index="26" address="0x00007FF7A130B82B" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="27" address="0x00007FF7A0CD1F33" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="28" address="0x00007FF7A0CCAC4B" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="29" address="0x00007FF7A1031765" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="30" address="0x00007FF7A104DA70" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="31" address="0x00007FF7A1039315" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="32" EndlessStack="TRUE"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x000001BD2D9D9200"/>

<register name="RCX" value="0x0000000000000170"/>

<register name="RDX" value="0x0000000000000148"/>

<register name="RSI" value="0x0000000000000000"/>

<register name="RDI" value="0x0000000000000000"/>

<register name="RSP" value="0x0000009624B794C8"/>

<register name="RBP" value="0x000001BD2D9D9200"/>

<register name="RIP" value="0x00007FF94361A9CF"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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[Akash Sharma]

Hi there,

Sorry that Photoshop 22.3.1 is crashing on your computer.

Would you mind sharing more details around when exactly is the app crashing? Are you able to reproduce the crash by performing a specific action in Photoshop like using a tool or feature?

Also, the latest version of Photoshop is 22.4.1. Please use the Creative Cloud Desktop app to update to the latest version. See: https://helpx.adobe.com/photoshop/kb/uptodate.html 

If you can get to the app preferences without any crash, would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance menu, then relaunch Photoshop and let us know if it helps?

Thanks,

Akash