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Photoshop 22.3 Crashing when I open or paste an image on Windows 10

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Sep 24, 2021 Sep 24, 2021

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Photoshop crash when I try to open an image or paste an image.

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.3.0" build="20210302.r.49" source="Windows-Client" crashType="n/a">
<time year="2021" month="9" day="24" hour="11" minute="15" second="39" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="4e020b59-167b-4cfe-9ba0-3a8b7fa0b6da"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32513" machine="Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz" model="Intel64 Family 6 Model 165 Stepping 2" cpuCount="12" cpuType="8664" cpuFreq="2592 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20210517000000.000000-000" driverVersion="27.20.100.9616" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9BC4&#38;SUBSYS_09901028&#38;REV_05&#92;3&#38;11583659&#38;1&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro RTX 3000 with Max-Q Design" description="NVIDIA Quadro RTX 3000 with Max-Q Design" driverDate="20210913000000.000000-000" driverVersion="30.0.14.7212" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F36&#38;SUBSYS_09901028&#38;REV_A1&#92;4&#38;257FFBF4&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="DisplayLink" adapterRAM="" caption="DisplayLink USB Device" description="DisplayLink USB Device" driverDate="20210811000000.000000-000" driverVersion="10.1.2875.0" videoModeDescription="" pnpDeviceID="USB&#92;VID_17E9&#38;PID_6000&#38;MI_01&#92;A&#38;258087F7&#38;1&#38;0001" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="DisplayLink" adapterRAM="" caption="DisplayLink USB Device" description="DisplayLink USB Device" driverDate="20210811000000.000000-000" driverVersion="10.1.2875.0" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="USB&#92;VID_17E9&#38;PID_6000&#38;MI_00&#92;A&#38;258087F7&#38;1&#38;0000" installedDisplayDrivers=""/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF72D749C21">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF72D749C21" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="1" address="0x00007FF72D749E94" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="2" address="0x00007FF72D748FEA" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="3" address="0x00007FF72D749A32" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="4" address="0x00007FF72F6C42AB" symbolname="ART::AssetType::operator=="/>
<stackStatement index="5" address="0x00007FF72F6A75C9" symbolname="ART::AssetType::operator=="/>
<stackStatement index="6" address="0x00007FF72F6A7A32" symbolname="ART::AssetType::operator=="/>
<stackStatement index="7" address="0x00007FF72F66A959" symbolname="ART::AssetType::operator=="/>
<stackStatement index="8" address="0x00007FF72F689DAF" symbolname="ART::AssetType::operator=="/>
<stackStatement index="9" address="0x00007FF72F68B7FB" symbolname="ART::AssetType::operator=="/>
<stackStatement index="10" address="0x00007FF72F692970" symbolname="ART::AssetType::operator=="/>
<stackStatement index="11" address="0x00007FF72D41CF68" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="12" address="0x00007FF72D410C75" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="13" address="0x00007FF72D41C38F" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="14" address="0x00007FF72E572141" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="15" address="0x00007FF72E26307D" symbolname="xmlFreeRMutex"/>
<stackStatement index="16" address="0x00007FF72E262185" symbolname="xmlFreeRMutex"/>
<stackStatement index="17" address="0x00007FF72D7BB209" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="18" address="0x00007FF72D400E9C" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="19" address="0x00007FF72D123719" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="20" address="0x00007FF72E7352B3" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="21" address="0x00007FF72F4BE953" symbolname="acp::local::net::IACPLHttpTransferClient::~IACPLHttpTransferClient"/>
<stackStatement index="22" address="0x00007FF72F42C20B" symbolname="acp::local::net::IACPLHttpTransferClient::~IACPLHttpTransferClient"/>
<stackStatement index="23" address="0x00007FF72F42812A" symbolname="acp::local::net::IACPLHttpTransferClient::~IACPLHttpTransferClient"/>
<stackStatement index="24" address="0x00007FF72F478492" symbolname="acp::local::net::IACPLHttpTransferClient::~IACPLHttpTransferClient"/>
<stackStatement index="25" address="0x00007FF72F477D35" symbolname="acp::local::net::IACPLHttpTransferClient::~IACPLHttpTransferClient"/>
<stackStatement index="26" address="0x00007FF72F4527D6" symbolname="acp::local::net::IACPLHttpTransferClient::~IACPLHttpTransferClient"/>
<stackStatement index="27" address="0x00007FF72F42D189" symbolname="acp::local::net::IACPLHttpTransferClient::~IACPLHttpTransferClient"/>
<stackStatement index="28" address="0x00007FF72D105346" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="29" address="0x00007FF72D1053D3" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="30" address="0x00007FF72D0F9888" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="31" address="0x00007FF72D10E6FC" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="32" address="0x00007FF72D38DC8F" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="33" address="0x00007FF72D0FBF0B" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="34" address="0x00007FF72D352512" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="35" address="0x00007FFF08667034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="36" address="0x00007FFF0A3C2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000297E8866800"/>
<register name="RBX" value="0x00000297E4E829A0"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x000000000000000F"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x000000D7BDCFB9B0"/>
<register name="RSP" value="0x000000D7BDCFB7C0"/>
<register name="RBP" value="0x000000D7BDCFB960"/>
<register name="RIP" value="0x00007FF72D749C21"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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</crashreport>

 

 

{Thread title edited by moderator}

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Adobe Employee ,
Sep 24, 2021 Sep 24, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Looking at the info you have shared, it appears you're using Photoshop 22.3.0. Please try updating to Photoshop 22.5.1 & check if the issue persists.

 

You can also try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Adobe Community Professional ,
Sep 25, 2021 Sep 25, 2021

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Hi, try to full reinstall photshop with this tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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