Photoshop 22.3 not working on my PC

Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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The latest version 22.3 of Photoshop does not work on my PC running Windows 10 64 bit. Since my installation has been updated, eveything I try to do fails with a message "@Unable to complete due to a program error".  I have had to fall back to version 22.2. A clean reinstall of v22.3 has the same problem.

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Crash or freeze, Problem or error, Windows

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New Here ,
Mar 12, 2021 Mar 12, 2021

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I have exactly the same problem. Same error, even when I so a clean reinstall. How do I roll back?

error.jpg

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Adobe Community Professional ,
Mar 13, 2021 Mar 13, 2021

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Hi @garyb39884364 ,

 

Submit a crash report to Adobe. Here's how: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

 

@Specific Aaron , Here's how you install a previous version. https://helpx.adobe.com/download-install/using/install-previous-version.html

 

Good luck to both of you

mj

 

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Mohammed Jogie | Morning Star Design |
Adobe ACA | ACE | ACI | ACP | CA | UGM |
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Community Beginner ,
Mar 20, 2021 Mar 20, 2021

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I have had the same problem on 2 different machines.  Rolling back to 22.1 got me going again, but I can't escape the feeling that I am paying for updates that I can't use.

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New Here ,
May 22, 2021 May 22, 2021

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LATEST

Hi @garyb39884364, @mj @Sandpounder , @NoelFOGO and @Mirf123  

 

I installed v.22.3.1 and it now works. I can''t comment on other people's issues in this thread.

 

Thanks

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Explorer ,
Mar 13, 2021 Mar 13, 2021

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Même probleme 😞

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Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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I have the same problem.  I backed down to the next two earlier versions and did not get the error message but it did have problems such as not showing the thumbnails on the layers correctly.

I was able to back out enough so it works now.

I think the problem is with the graphics card.  Mine is an NVIDIA GT 630 and when I check the Performance it shows that the video card is not being used and driver updates are needed.  As far as I know I have the latest updates.  What graphics cards are others using with this problem?

 

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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Hi @Mia at Yucca Ranch ,


Please advise what version is working for you? 22.1.1 or 22.1?

 

Not an ideal fix, but at least work can get done.

 

Best

mj

 

MSD Star Grey-01.pngMohammed Jogie | Morning Star Design |
Adobe ACA | ACE | ACI | ACP | CA | UGM |
MISTD | Ico-D | IxDAPADI C&G |

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Community Beginner ,
Mar 20, 2021 Mar 20, 2021

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I backed off to 22.1.1 and it seems to work for me.  I am interested to hear what others are using for a graphics card.  

Thanks

Mia

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Community Beginner ,
Mar 20, 2021 Mar 20, 2021

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I think you have found the problem. My graphics card is an NVIDIA GT 630 as well.

I've also discovered that it won't let me run Aero, so I think it may be time for a new card.

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New Here ,
Mar 20, 2021 Mar 20, 2021

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I have the same problem with same error message. I can open a jpg or raw file but cannot perform some types of operations; I get the error message and can't use adjustment layers or filters, export, or access /HelpSystem Info. I can crop, add a blank layer, use the clone tool, and use the paint brush, More weirdly, I cannot change access Edit/Preferernces/Performance.  

 

This is a seriously buggy update. I'm using PS 22.3 and Lightroom Classic 10.2 on a desktop PC. Lightroom is having no problems.

 

I hope you can help.Thanks

 

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New Here ,
Mar 22, 2021 Mar 22, 2021

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I have the exact same problems with the latest Photoshop version 22.3. It crashes when I try to open a jpg or psd file. Rolling back to 22.1 is an option, but not one without problems. For example: When using the Rectangular marquee or magic wand tool, the marching ants are not visible. When typing a text in the Lorem Ipsum the text I type is not visible. The only way to see the text is by clicking outside the text field.

Rolling back to version 22.0 seems to solve these problems. I hope you can help me with this.

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Update: I've just worked with version 22.0 and discovered that problems with marching ants and  type tool are still there. I've just rolled back to version 21.2.6.

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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Not ideal right?

 

Please post the problem here so th Photoshop team can weigh in on the conversation. https://feedback.photoshop.com

 

Best

mj

 

MSD Star Grey-01.pngMohammed Jogie | Morning Star Design |
Adobe ACA | ACE | ACI | ACP | CA | UGM |
MISTD | Ico-D | IxDAPADI C&G |

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Community Beginner ,
May 19, 2021 May 19, 2021

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Finally... after a long day trying to update from Version 22.3.... I am back where I started this morning...

I fiddled around by uninstalling and installing... but always got the spinning wheel of death when I tried to open PS.....LR and Bridge were fine... I got onto an Adobe chat... and he "helped me install what looked like CS5... ( no Content aware or Sky replacement )...and ended his shift... I stayed online with a new person... that after reinstalling PS... that worked like a charm... hit the "UPDATE" button... in order to get the spinning wheel of death..... His shift ended... and I found a way to REINSTALL VERSION 22.3... on my Silicon Mac Mini and its FINE again.... BEWARE OF THE UPDATE   !!

 

 

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Community Beginner ,
May 21, 2021 May 21, 2021

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Were you going to 22.4.1?

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Community Beginner ,
May 21, 2021 May 21, 2021

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So.... I called Adobe back to explain the issue.... and then spent a further six hours with three different agents... until  the agent ...took control... logged me off and logged on to " root " and then installed the LATEST PS... and it run really well... NO Issues... and told me to ask Apple to help me create a "New user" on my Mac... and Install the Whole package to that...I did that... and ..... How many days later.... I am reloading around a Terabyte of Photos into LR. and Capture One... Plus trying to get my Music back under control... Oh the joys of a Corrupted user profile... 

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