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Photoshop 22.4.0 crashes while copying/duplicating items on Windows 10

New Here ,
May 18, 2021 May 18, 2021

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Crashes frequently happened when I try to duplicate things from a file to another file

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.4.0" build="20210512.r.195" source="Windows-Client" crashType="n/a">
<time year="2021" month="5" day="18" hour="23" minute="53" second="31" timeoffset="480" timezone="¥x¥_¼Ð·Ç®É¶¡"/>
<user guid="2da21b56-a6bb-42fa-b4c3-fa5d0e87a9e5"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="18363" applicationlanguage="zh-tw" userlanguage="zh-TW" oslanguage="zh-TW" ram="16297" machine="Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz" model="Intel64 Family 6 Model 165 Stepping 5" cpuCount="12" cpuType="8664" cpuFreq="2904 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1650" description="NVIDIA GeForce GTX 1650" driverDate="20200403000000.000000-000" driverVersion="26.21.14.4587" videoModeDescription="2560 x 1440 x 4294967296 ¦â±m" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F82&#38;SUBSYS_877A1043&#38;REV_A1&#92;4&#38;38AB2860&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF650908493">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF650908493" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="1" address="0x00007FF64EA4EC76" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="2" address="0x00007FF64E8D5514" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="3" address="0x00007FF64F0F1A71" symbolname="xmlFreeRMutex"/>
<stackStatement index="4" address="0x00007FF6508FDF33" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="5" address="0x00007FF64E56DCE7" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="6" address="0x00007FF64F8CAB71" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="7" address="0x00007FF650900266" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="8" address="0x00007FF64E560DC0" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="9" address="0x00007FF64E598113" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="10" address="0x00007FF64E596E98" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="11" address="0x00007FF816455C1D" symbolname="CallWindowProcW"/>
<stackStatement index="12" address="0x00007FF8164558EE" symbolname="CallWindowProcW"/>
<stackStatement index="13" address="0x00007FF64E571032" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="14" address="0x00007FF816455C1D" symbolname="CallWindowProcW"/>
<stackStatement index="15" address="0x00007FF8164557EC" symbolname="DispatchMessageW"/>
<stackStatement index="16" address="0x00007FF816461F83" symbolname="IsWindowVisible"/>
<stackStatement index="17" address="0x00007FF8174E0464" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="18" address="0x00007FF814B414C4" symbolname="NtUserCallHwndLock"/>
<stackStatement index="19" address="0x00007FF64E56DC69" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="20" address="0x00007FF64F8CAB71" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="21" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0xFFFFFF00FFFFFF00"/>
<register name="RBX" value="0x000002E07F3F0EA0"/>
<register name="RCX" value="0x000002E07F3F0EA0"/>
<register name="RDX" value="0x00007FF652DDBF88"/>
<register name="RSI" value="0x0000000000000001"/>
<register name="RDI" value="0x000002E0EA7412A0"/>
<register name="RSP" value="0x000000FC56EFD050"/>
<register name="RBP" value="0x000000FC56EFD1D0"/>
<register name="RIP" value="0x00007FF650908493"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

 

 

{Thread title edited by moderator}

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correct answers 1 Correct answer

Adobe Employee , May 18, 2021 May 18, 2021

Hi,

 

We're sorry about the trouble due to Photoshop crashing. Please ensure you have all available Windows updates installed on the computer.

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

You can also try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & re

...

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Adobe
Adobe Employee ,
May 18, 2021 May 18, 2021

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Hi,

 

We're sorry about the trouble due to Photoshop crashing. Please ensure you have all available Windows updates installed on the computer.

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

You can also try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Dec 05, 2023 Dec 05, 2023

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