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Photoshop 22.4.2 crashing on load on Windows 10

Community Beginner ,
Jul 15, 2021 Jul 15, 2021

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Here is the crash report which I have sent via the report option.  It's been nearly two weeks I have had PS crash on me when loading.  Does anyone have any clue as to what is wrong?

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.4.2" build="20210602.r.242" source="Windows-Client" crashType="n/a">
<time year="2021" month="7" day="15" hour="18" minute="0" second="31" timeoffset="0" timezone="GMT Summer Time"/>


<user guid="3e7d2198-e7e5-471e-ade4-1690a93f1fc4"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="22000" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16205" machine="Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="1992 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce MX250" description="NVIDIA GeForce MX250" driverDate="20210621000000.000000-000" driverVersion="30.0.14.7111" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1D13&#38;SUBSYS_85E5103C&#38;REV_A1&#92;4&#38;22E6DBA2&#38;0&#38;00E4" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20200225000000.000000-000" driverVersion="26.20.100.7926" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3EA0&#38;SUBSYS_85E5103C&#38;REV_02&#92;3&#38;11583659&#38;2&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF8511B2870">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF8511B2870" symbolname="OpenAdapter12"/>
<stackStatement index="1" address="0x00007FF850EDCF3C" symbolname="OpenAdapter12"/>
<stackStatement index="2" address="0x00007FF850ED8F4B" symbolname="OpenAdapter12"/>
<stackStatement index="3" address="0x00007FF850ED7438" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FF850ED6410" symbolname="OpenAdapter12"/>
<stackStatement index="5" address="0x00007FF850ED4A3C" symbolname="OpenAdapter12"/>
<stackStatement index="6" address="0x00007FF8510B4BFA" symbolname="OpenAdapter12"/>
<stackStatement index="7" address="0x00007FF8510B7219" symbolname="OpenAdapter12"/>
<stackStatement index="8" address="0x00007FF8510B52CF" symbolname="OpenAdapter12"/>
<stackStatement index="9" address="0x00007FF8510B3ABE" symbolname="OpenAdapter12"/>
<stackStatement index="10" address="0x00007FF850F3D72D" symbolname="OpenAdapter12"/>
<stackStatement index="11" address="0x00007FF850F3C148" symbolname="OpenAdapter12"/>
<stackStatement index="12" address="0x00007FF850F37C7C" symbolname="OpenAdapter12"/>
<stackStatement index="13" address="0x00007FF851F2D6C6" symbolname="D3D12GetInterface"/>
<stackStatement index="14" address="0x00007FF851EEF0E8" symbolname="D3D12GetInterface"/>
<stackStatement index="15" address="0x00007FF851E976A4" symbolname="unknown"/>
<stackStatement index="16" address="0x00007FF9208D2101" symbolname="unknown"/>
<stackStatement index="17" address="0x00007FF851EA30FD" symbolname="unknown"/>
<stackStatement index="18" address="0x00007FF851EA2BDA" symbolname="unknown"/>
<stackStatement index="19" address="0x00007FF851EA453B" symbolname="D3D12GetInterface"/>
<stackStatement index="20" address="0x00007FF9208D633D" symbolname="D3D12CreateDevice"/>
<stackStatement index="21" address="0x00007FF9208D5FAE" symbolname="D3D12CreateDevice"/>
<stackStatement index="22" address="0x00007FF7E99FA428" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
<stackStatement index="23" address="0x00007FF7E99EEC4B" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
<stackStatement index="24" address="0x00007FF7E99E4C3F" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
<stackStatement index="25" address="0x00007FF7E99BAF9F" symbolname="boost::serialization::singleton&#60;boost::serialization::extended_type_info_typeid&#60;std::pair&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; const ,dbrush_000011011100::Modeler * __ptr64&#62; &#62; &#62;::singleton&#60;boost::serialization::extended_type_info_typeid&#60;std::pair&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; const ,dbrush_000011011100::Modeler * __ptr64&#62; &#62; &#62;"/>
<stackStatement index="26" address="0x00007FF7E99BB144" symbolname="boost::serialization::singleton&#60;boost::serialization::extended_type_info_typeid&#60;std::pair&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; const ,dbrush_000011011100::Modeler * __ptr64&#62; &#62; &#62;::singleton&#60;boost::serialization::extended_type_info_typeid&#60;std::pair&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; const ,dbrush_000011011100::Modeler * __ptr64&#62; &#62; &#62;"/>
<stackStatement index="27" address="0x00007FF7EAF12465" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="28" address="0x00007FF7EAF121B3" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="29" address="0x00007FF7EAF12A06" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="30" address="0x00007FF7EAF12122" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="31" address="0x00007FF7EAF12986" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="32" address="0x00007FF7EA15C501" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="33" address="0x00007FF7EB29A550" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="34" address="0x00007FF7EA72CA19" symbolname="xmlFreeRMutex"/>
<stackStatement index="35" address="0x00007FF7EA026F42" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="36" address="0x00007FF7EA026A05" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="37" address="0x00007FF7E9E9398A" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="38" address="0x00007FF7EAF7E089" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="39" address="0x00007FF7EBF8A856" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="40" address="0x00007FF7EBF65069" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="41" address="0x00007FF7E9BFA406" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="42" address="0x00007FF7E9BFA493" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="43" address="0x00007FF7E9BEE378" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="44" address="0x00007FF7E9C0403C" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="45" address="0x00007FF7E9E780B4" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="46" address="0x00007FF7E9BF0A0B" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="47" address="0x00007FF7E9E3C282" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="48" address="0x00007FF93C0D54E0" symbolname="BaseThreadInitThunk"/>
<stackStatement index="49" address="0x00007FF93D2E485B" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x006C006900750042"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000027BE025B080"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x006C006900750042"/>
<register name="RDI" value="0x0000027BE05E42D0"/>
<register name="RSP" value="0x000000B29F9A81B8"/>
<register name="RBP" value="0x0000027BF02BE6E0"/>
<register name="RIP" value="0x00007FF8511B2870"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>




 

{Thread title edited by moderator}

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Crash or freeze

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Adobe Employee ,
Jul 15, 2021 Jul 15, 2021

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Hi,

 

We're sorry about the trouble due to Photoshop crashing. Would you mind telling us if you're launching the application directly or it crashes while trying to open a file? Please ensure you have all available Windows updates installed on the computer along with the latest drivers for your Geforce MX250 graphics card from Nvidia's website.

 

You can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

You can also check out: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

 

Let us know how it goes!

Regards,

Nikunj

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Community Beginner ,
Jul 16, 2021 Jul 16, 2021

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Thanks for the prompt reply.  To answer you questions.

 

  • I am fastidious when it comes to latest updates.  Whether system or software everything is always up to date.  My MX250 driver is checked at least weekly.
  • Photoshop when loading displays the splash screen and then either crashes with the 'error' dialog or simply closes down.  Of perhaps 50 attempts maybe 2 or 3 have got to the file loading option but crashes on an attempt.
  • The first thing I did was reset 'prefs' using the advised shortcut key method.  I have also uninstalled and reinstalled the latest version of PS twice.

I have had this problem for two weeks and in that time the MX250 driver has been updated once.  I should add that I am currently using Windows Insider 11 but the issue started prior to the W11 update.  I was hoping the W11 update might resolve the issue but sadly no.

 

Cheers

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Adobe Employee ,
Jul 16, 2021 Jul 16, 2021

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Thanks for the info! I expected that you might have tried resetting the preferences & that's the reason I suggested trying to reset the preferences manually to check if that makes a difference. When you updated the drivers for the graphics card, did you do a clean install using the Nvidia software? If not, you can give that a try. Also, do you have multiple graphics cards on the computer?

 

Photoshop is currently not optimized for Windows 11 as it is not officially out yet. We would recommend that you run the application on the latest build of Windows 10.

 

Regards,

Nikunj

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Community Beginner ,
Jul 23, 2021 Jul 23, 2021

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Photoshop is still crashing in spite of everything I have tried which is pretty much all the advice available.

1,  Remove Preferences folder.

2.  Uninstalled PS and reninstalled.

3.  Updated to latest PX version.

4.  Updated MX250 driver software.

5.  Rolled back MX250 driver software.

6.  Installed lates MX250 software again.

7.  Updated Windows etc etc.

I now get to the PS loading screen but after a few seconds the crash report dialog appears.  Here is the report.  I might add that I have sent the report directly from the dialog but to date have not had the courtesy of a reply.  I have been unable to use PS for 2 weeks now!

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.4.3" build="20210708.r.317" source="Windows-Client" crashType="n/a">
<time year="2021" month="7" day="23" hour="11" minute="12" second="24" timeoffset="0" timezone="GMT Summer Time"/>
<user guid="3e7d2198-e7e5-471e-ade4-1690a93f1fc4"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="22000" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16205" machine="Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="1992 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce MX250" description="NVIDIA GeForce MX250" driverDate="20210712000000.000000-000" driverVersion="30.0.14.7141" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1D13&#38;SUBSYS_85E5103C&#38;REV_A1&#92;4&#38;22E6DBA2&#38;0&#38;00E4" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20200225000000.000000-000" driverVersion="26.20.100.7926" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3EA0&#38;SUBSYS_85E5103C&#38;REV_02&#92;3&#38;11583659&#38;2&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFACEEB2870">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFACEEB2870" symbolname="OpenAdapter12"/>
<stackStatement index="1" address="0x00007FFACEBDCF3C" symbolname="OpenAdapter12"/>
<stackStatement index="2" address="0x00007FFACEBD8F4B" symbolname="OpenAdapter12"/>
<stackStatement index="3" address="0x00007FFACEBD7438" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FFACEBD6410" symbolname="OpenAdapter12"/>
<stackStatement index="5" address="0x00007FFACEBD4A3C" symbolname="OpenAdapter12"/>
<stackStatement index="6" address="0x00007FFACEDB4BFA" symbolname="OpenAdapter12"/>
<stackStatement index="7" address="0x00007FFACEDB7219" symbolname="OpenAdapter12"/>
<stackStatement index="8" address="0x00007FFACEDB52CF" symbolname="OpenAdapter12"/>
<stackStatement index="9" address="0x00007FFACEDB3ABE" symbolname="OpenAdapter12"/>
<stackStatement index="10" address="0x00007FFACEC3D72D" symbolname="OpenAdapter12"/>
<stackStatement index="11" address="0x00007FFACEC3C148" symbolname="OpenAdapter12"/>
<stackStatement index="12" address="0x00007FFACEC37C7C" symbolname="OpenAdapter12"/>
<stackStatement index="13" address="0x00007FFB0DDAD6C6" symbolname="D3D12GetInterface"/>
<stackStatement index="14" address="0x00007FFB0DD6F0E8" symbolname="D3D12GetInterface"/>
<stackStatement index="15" address="0x00007FFB0DD176A4" symbolname="unknown"/>
<stackStatement index="16" address="0x00007FFBA4C32101" symbolname="unknown"/>
<stackStatement index="17" address="0x00007FFB0DD230FD" symbolname="unknown"/>
<stackStatement index="18" address="0x00007FFB0DD22BDA" symbolname="unknown"/>
<stackStatement index="19" address="0x00007FFB0DD2453B" symbolname="D3D12GetInterface"/>
<stackStatement index="20" address="0x00007FFBA4C3633D" symbolname="D3D12CreateDevice"/>
<stackStatement index="21" address="0x00007FFBA4C35FAE" symbolname="D3D12CreateDevice"/>
<stackStatement index="22" address="0x00007FF629FEA828" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
<stackStatement index="23" address="0x00007FF629FDF01B" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
<stackStatement index="24" address="0x00007FF629FD605F" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
<stackStatement index="25" address="0x00007FF62ACB8CC9" symbolname="xmlFreeRMutex"/>
<stackStatement index="26" address="0x00007FF62ABDF11D" symbolname="ART::AssetType::operator!="/>
<stackStatement index="27" address="0x00007FF62ABDEA7C" symbolname="ART::AssetType::operator!="/>
<stackStatement index="28" address="0x00007FF62ABDEAC9" symbolname="ART::AssetType::operator!="/>
<stackStatement index="29" address="0x00007FFBB8546C0C" symbolname="recalloc"/>
<stackStatement index="30" address="0x00007FFBB93554E0" symbolname="BaseThreadInitThunk"/>
<stackStatement index="31" address="0x00007FFBBABA485B" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x3E68746150747069"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000027BF7BE43B0"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x3E68746150747069"/>
<register name="RDI" value="0x0000027BFAFA1180"/>
<register name="RSP" value="0x00000091786F9118"/>
<register name="RBP" value="0x0000027BB4B276E0"/>
<register name="RIP" value="0x00007FFACEEB2870"/>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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New Here ,
Jul 28, 2021 Jul 28, 2021

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I am also having this exact same issue. I came across this thread when I googled the error logs-- I tried the troubleshooting mentioned by Adobe Support. I'm running Windows 10 so it's definitely an issue with Photoshop. Please let me know if there's additional information I can provide to be of assistance. I'd like to get back up and running pronto.

 

Thanks,

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Community Beginner ,
Aug 01, 2021 Aug 01, 2021

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Hi there,

 

Apologies for late reply.  I sorted the problem out.  I rolled back the graphics driver to version 27.20.100.8280 Intel UHD 620.  PS has been running fine since that change about a week ago.

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Community Beginner ,
Jul 16, 2021 Jul 16, 2021

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Thanks,

 

As mentioned crashes started before W11 install so I do not think W11 is the cause.

I deleted the entire setting folder as per the instructions and PS still crashes.  Here is the report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.4.2" build="20210602.r.242" source="Windows-Client" crashType="n/a">
<time year="2021" month="7" day="16" hour="13" minute="23" second="38" timeoffset="0" timezone="GMT Summer Time"/>
<user guid="3e7d2198-e7e5-471e-ade4-1690a93f1fc4"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="22000" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16205" machine="Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="1992 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce MX250" description="NVIDIA GeForce MX250" driverDate="20210621000000.000000-000" driverVersion="30.0.14.7111" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1D13&#38;SUBSYS_85E5103C&#38;REV_A1&#92;4&#38;22E6DBA2&#38;0&#38;00E4" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20200225000000.000000-000" driverVersion="26.20.100.7926" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3EA0&#38;SUBSYS_85E5103C&#38;REV_02&#92;3&#38;11583659&#38;2&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000001400000012">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000001400000012" symbolname="unknown"/>
<stackStatement index="1" address="0x00007FFFC49CCF3C" symbolname="OpenAdapter12"/>
<stackStatement index="2" address="0x00007FFFC49C8F4B" symbolname="OpenAdapter12"/>
<stackStatement index="3" address="0x00007FFFC49C7438" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FFFC49C6410" symbolname="OpenAdapter12"/>
<stackStatement index="5" address="0x00007FFFC49C4A3C" symbolname="OpenAdapter12"/>
<stackStatement index="6" address="0x00007FFFC4BA4BFA" symbolname="OpenAdapter12"/>
<stackStatement index="7" address="0x00007FFFC4BA7219" symbolname="OpenAdapter12"/>
<stackStatement index="8" address="0x00007FFFC4BA52CF" symbolname="OpenAdapter12"/>
<stackStatement index="9" address="0x00007FFFC4BA3ABE" symbolname="OpenAdapter12"/>
<stackStatement index="10" address="0x00007FFFC4A2D72D" symbolname="OpenAdapter12"/>
<stackStatement index="11" address="0x00007FFFC4A2C148" symbolname="OpenAdapter12"/>
<stackStatement index="12" address="0x00007FFFC4A27C7C" symbolname="OpenAdapter12"/>
<stackStatement index="13" address="0x00007FFFC5B2D6C6" symbolname="D3D12GetInterface"/>
<stackStatement index="14" address="0x00007FFFC5AEF0E8" symbolname="D3D12GetInterface"/>
<stackStatement index="15" address="0x00007FFFC5A976A4" symbolname="unknown"/>
<stackStatement index="16" address="0x00007FF87EEA2101" symbolname="unknown"/>
<stackStatement index="17" address="0x00007FFFC5AA30FD" symbolname="unknown"/>
<stackStatement index="18" address="0x00007FFFC5AA2BDA" symbolname="unknown"/>
<stackStatement index="19" address="0x00007FFFC5AA453B" symbolname="D3D12GetInterface"/>
<stackStatement index="20" address="0x00007FF87EEA633D" symbolname="D3D12CreateDevice"/>
<stackStatement index="21" address="0x00007FF87EEA5FAE" symbolname="D3D12CreateDevice"/>
<stackStatement index="22" address="0x00007FF7C1B3A428" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
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<stackStatement index="25" address="0x00007FF7C1AFAF9F" symbolname="boost::serialization::singleton&#60;boost::serialization::extended_type_info_typeid&#60;std::pair&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; const ,dbrush_000011011100::Modeler * __ptr64&#62; &#62; &#62;::singleton&#60;boost::serialization::extended_type_info_typeid&#60;std::pair&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; const ,dbrush_000011011100::Modeler * __ptr64&#62; &#62; &#62;"/>
<stackStatement index="26" address="0x00007FF7C1AFB144" symbolname="boost::serialization::singleton&#60;boost::serialization::extended_type_info_typeid&#60;std::pair&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; const ,dbrush_000011011100::Modeler * __ptr64&#62; &#62; &#62;::singleton&#60;boost::serialization::extended_type_info_typeid&#60;std::pair&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; const ,dbrush_000011011100::Modeler * __ptr64&#62; &#62; &#62;"/>
<stackStatement index="27" address="0x00007FF7C3052465" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="28" address="0x00007FF7C30521B3" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="29" address="0x00007FF7C3052A06" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="30" address="0x00007FF7C3052122" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="31" address="0x00007FF7C3052986" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="32" address="0x00007FF7C229C501" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="33" address="0x00007FF7C33DA550" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="34" address="0x00007FF7C286CA19" symbolname="xmlFreeRMutex"/>
<stackStatement index="35" address="0x00007FF7C2166F42" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="36" address="0x00007FF7C2166A05" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="37" address="0x00007FF7C1FD398A" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="38" address="0x00007FF7C30BE089" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="39" address="0x00007FF7C40CA856" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="40" address="0x00007FF7C40A5069" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="41" address="0x00007FF7C1D3A406" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="42" address="0x00007FF7C1D3A493" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="43" address="0x00007FF7C1D2E378" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="44" address="0x00007FF7C1D4403C" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="45" address="0x00007FF7C1FB80B4" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="46" address="0x00007FF7C1D30A0B" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="47" address="0x00007FF7C1F7C282" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="48" address="0x00007FF89E7354E0" symbolname="BaseThreadInitThunk"/>
<stackStatement index="49" address="0x00007FF89F1E485B" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000001400000012"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000029216F100D0"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000001400000012"/>
<register name="RDI" value="0x000002926C207460"/>
<register name="RSP" value="0x000000E8FE0F8728"/>
<register name="RBP" value="0x00000292382BA610"/>
<register name="RIP" value="0x0000001400000012"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

I did get a partial load of PS but it froze and then the Error dialog appeared again (hence the above report).
I have 2 graphics cards and below is a copy/paste using Speccy.

Operating System
Windows 11 Home 64-bit
CPU
Intel Core i7 @ 1.80GHz 52 °C
Kaby Lake-U/Y 14nm Technology
RAM
16.0GB
Motherboard
HP 85E5 (U3E1)
Graphics
PLX2783H (1920x1080@50Hz)
PLX2783H (1920x1080@50Hz)
Intel UHD Graphics 620 (HP)
4095MB NVIDIA GeForce MX250 (HP) 47 °C
SLI Disabled
Storage
238GB Western Digital WDC PC SN520 SDAPNUW-256G-1006 (Unknown (SSD))
931GB Seagate ST1000LM049-2GH172 (SATA (SSD)) 35 °C
931GB Samsung SSD 850 EVO 1TB USB Device (USB (SATA) (SSD)) 40 °C
465GB Samsung SSD 860 EVO 500G SCSI Disk Device (USB (SATA) (SSD)) 42 °C
1863GB Samsung M3 Portable SCSI Disk Device (USB (SATA) ) 37 °C
119GB SDXC SCSI Disk Device (SD )
Optical Drives
hp DVDRW GUE1N
Audio
Realtek High Definition Audio

I only use Windows Update or HP update for drivers as I am aware that some Graphics Drivers are specific to Brand/Model.
Regards

Alan






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