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Have creative cloud, Photoshop 22.51 running. Program crashes once opened or upon opening any file type, any size. Computer info below. This is a new problem that has not previously been seen.
Device:
Device name ***-308-PC
Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.70 GHz
Installed RAM 32.0 GB (31.9 GB usable)
Device ID ********-****-))83-AEFD-548DA4883CF9
Product ID *****-*****-***69-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
{Thread title edited by moderator}
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Does it give any error messages? Were there any windows or adobe updates/changes you are aware of inbetween when the issue did not happen and when it started happening?
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Hello,
Thank you for replying... No, there were no Adobe error messages or Windows error messages. The program just literally closed. Rebooting the computer I was able to complete one operation and then it closed again. From there, I could only open Photoshop where it would stay on in a static state until I tried to open an image, then it closed.
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Hi,
We're sorry about the trouble due to Photoshop crashing. Please try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.
If it helps, please try: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
If the issue persists, you can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/2Qzc0K3
Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG
Let us know how it goes!
Regards,
Nikunj
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I'm not seeing any submitted crash reports from you in our system.
If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html