Photoshop 22.5.1 Crashes on launch or while opening files on Windows 10

New Here ,
Oct 07, 2021 Oct 07, 2021

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Have creative cloud, Photoshop 22.51 running. Program crashes once opened or upon opening any file type, any size. Computer info below.  This is a new problem that has not previously been seen. 

 

Device:

Device name ***-308-PC
Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.70 GHz
Installed RAM 32.0 GB (31.9 GB usable)
Device ID ********-****-))83-AEFD-548DA4883CF9
Product ID *****-*****-***69-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

 

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Explorer ,
Oct 07, 2021 Oct 07, 2021

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Does it give any error messages?  Were there any windows or adobe updates/changes you are aware of inbetween when the issue did not happen and when it started happening?

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New Here ,
Oct 08, 2021 Oct 08, 2021

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Hello,

 

Thank you for replying...  No, there were no Adobe error messages or Windows error messages. The program just literally closed. Rebooting the computer I was able to complete one operation and then it closed again. From there, I could only open Photoshop where it would stay on in a static state until I tried to open an image, then it closed. 

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Adobe Employee ,
Oct 08, 2021 Oct 08, 2021

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Hi,

 

We're sorry about the trouble due to Photoshop crashing. Please try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

If it helps, please try: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If the issue persists, you can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Adobe Employee ,
Oct 08, 2021 Oct 08, 2021

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I'm not seeing any submitted crash reports from you in our system.

 

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html


Senior Product Manager - Customer Advocacy - Digital Imaging

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