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Photoshop 22.5.1 freezing while using Selection Tool on Windows 10

Community Beginner ,
Sep 16, 2021 Sep 16, 2021

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For the past few weeks, I have had a problem with Photoshop. When using Selection Tool more than once, my software freezes completely. I tried the solution to downgrade and it doesn't work. Could it be that Adobe no longer accepts my graphics card? This is my computer.

 

Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz 

8 gig RAM

HD Radeon 4600 (yes is old)

 

Photoshop v22.5.1

thank you 

Jeff

 

 

{Thread title edited by moderator}

 

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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Hi,

 

We're sorry about the trouble due to Photoshop freezing while using the Selection tools. You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performane. Once done, quit & relaunch Photoshop to check if that helps.

 

If it helps, please check out: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Community Beginner ,
Sep 29, 2021 Sep 29, 2021

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Disabling the Graphics Processor worked. Though I have two powerful graphics cards. (Nvidia RTX3080Ti's) 

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Community Beginner ,
Sep 29, 2021 Sep 29, 2021

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Sorry. Disabling Graphics Processor did not help. 

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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That card doesn't meet the requirements for the current version of Photoshop. I agree with Nikunj, disable Use Graphics Processor. If the freezing stops, probably a good idea to upgrade to a newer card with at least 4GB of VRAM and make sure you have the latest driver for it.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Sep 21, 2021 Sep 21, 2021

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I have a brand new Lenovo Thinkpad, with the same issue. Could it be Photoshop needs to be fixed, rather than everyone paying for a more expensive graphics card?

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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i totally agree.. i just got a new grafics card...and it didnt fix the problem either.... They need to fix it!   Getting very fustrated as i am paying for Photoshop and Lightroon..

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Community Beginner ,
Jan 24, 2023 Jan 24, 2023

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LATEST

gonna reply again... also the 'move' tool wont work and i can not drag my Logo into the photo..... The people that program Adobe needs to fix it.... since the new format it really sucks

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Community Beginner ,
Sep 29, 2021 Sep 29, 2021

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I am using two RTX3080ti's and I am having the same issue.

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Community Beginner ,
Sep 29, 2021 Sep 29, 2021

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Sorry for the multipule posts.

 

I was not having this issue till the most recent version of Photoshop 22.5.1

 

I am running:

Win10 | OS build 19043.1237

64GB Ram

AMD Ryzen Threadripper 3960 3.79GHz

two RTX3080Ti's 

 

 

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