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Photoshop 22.5: Canvas freezes while panning on Windows 10 using Wacom Intus Pro

Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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After working 10-15 minutes, using Pan, highly zoomed in, intensive on Wacom Intuis Pro, the canvas freezes. No action is possible anymore. Only close and save window.

 

downgrade photoshop has no effect
reinstalled wacom drivers (also tried with downgraded driver)

reinstalled GPU drivers

deleted all preferences in Photoshop

if 'use graphic processor" is off things improve but photoshop is to slow to handle

drawing mode on basic is not te be found anymore ...??

any ideas?

 

windows 10; 32GB Ram; NVIDIA GeForce GTX 1660

 

 

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Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.5 while panning. Do you experience the same behavior if you have the Wacom disconnected & you're using a mouse?

 

Please ensure you have all available Windows updates installed installed on the computer.

 

You can try enabling the option to Deactivate Native Canvas by going to Preferences, then Technology Previews. Once done, quit & relaunch Photoshop to check if that helps.

 

Let us know how it goes!

Regards,

Nikunj

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Adobe Employee ,
Nov 25, 2021 Nov 25, 2021

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Go to Preferences > Tools... and uncheck "Enable Flick Panning" off. Does the problem go away?


Senior Product Manager - Customer Advocacy - Digital Imaging

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