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Photoshop 22.5 does not open images (editing tools disabled) on Windows 10

Community Beginner ,
Aug 24, 2021 Aug 24, 2021

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Hello,

After the last update PS is not able to open an image correctly. The image is visible, but the background is frozen as you can see on the screenshot attached. And editing tools are not available.
I have reinstalled an older version of PS and it works perfectly.
Could you please advise what is the issue? Graphic card settings?

 

Windows 10

 

Thanks

 

 

{Thread title edited by moderator}

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correct answers 1 Correct answer

Adobe Employee , Aug 24, 2021 Aug 24, 2021
Hi, We're sorry about the trouble with Photoshop 22.5. You can try enabling the option to Deactivate Native Canvas in Photoshop 22.5 by going to Preferences, then Technology Previews. Once done, quit & relaunch Photoshop to check if that helps. Regards, Nikunj

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.5.

 

You can try enabling the option to Deactivate Native Canvas in Photoshop 22.5 by going to Preferences, then Technology Previews. Once done, quit & relaunch Photoshop to check if that helps.

 

Regards,

Nikunj

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New Here ,
Aug 30, 2021 Aug 30, 2021

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Hi Nikunj, 

Thanks a lot,

I´ve got the same problem in my Mac and now it´s working like I wanted.

King reagrds.
Oskar

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Community Beginner ,
Aug 31, 2021 Aug 31, 2021

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Well, it is resolved thanks to Adobe support.

Unticking "Use Graphical Processor" in Preferences->Performance resolved the issue.

 

 

 

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