Photoshop 23.0.0.36 Completely unusable

Explorer ,
Nov 09, 2021 Nov 09, 2021

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Just updated to the latest PS 23.0.0.36. Once launched, all the menus are flickering, chosing any tool will cause PS to freeze for 30-40 seconds. Cannot do anything. Please help

 

Windows 10 21H1 Build 19043.1320

Asus z290f / i9 10900k

Strix GTX 1080ti / Studio Driver 472.39

Main display is 4k HDR. 

Windows scaling @ 150%

 

Please help, I have projects to work on and can't do anything.

 

All other apps work fine. 

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correct answers 1 Correct answer

Adobe Community Professional , Nov 11, 2021 Nov 11, 2021
Do you have read @Modpix posts and did you check his tips? Is your system up-to-date? do you have installed the latest patches and updates for your operationg system and the drivers, especially the graphic driver? As I see you don't use the actual driver, For the GTY 1080i the actual version is 472.47 (Studio version). Please download and install this version and check. You can also try the Game ready driver. The actual version of this driver is 496.49

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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I'm also having the same problem. I have a 4k monitor and another 1920x1080px. I noticed that when I use the lower resolution (1920x1080px) the problem decreases. But I can't solve the problem definitively.

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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I found the answer in another question here on the forum and it worked for me.

 

Go to Edit/preferences/Technology Previews then enable the option to Deactivate Native Canvas.

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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There's a new update to Photoshop version 23.0.1 available. 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-23-0-1-is-now-available/td-...

Install the update and check.

 

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Explorer ,
Nov 10, 2021 Nov 10, 2021

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After the update the issue persists. 

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Explorer ,
Nov 10, 2021 Nov 10, 2021

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Thanks but didn't help.

 

it's something to do with 4K resolution on the windows display

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Explorer ,
Nov 11, 2021 Nov 11, 2021

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If anyone from Adobe reads these posts, I could really use some help resolving this issue. Please. 

 

PS is completely unusable even after updating to 23.0.1

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Adobe Community Professional ,
Nov 11, 2021 Nov 11, 2021

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Do you have read @Modpix posts and did you check his tips?

 

Is your system up-to-date? do you have installed the latest patches and updates for your operationg system and the drivers, especially the graphic driver?

As I see you don't use the actual driver, For the GTY 1080i the actual version is 472.47 (Studio version). Please download and install this version and check.

You can also try the Game ready driver. The actual version of this driver is 496.49

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Explorer ,
Nov 11, 2021 Nov 11, 2021

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472.47 was just released, I'll update and check again. It is the actual driver, just the studio version, which does not have gaming tweaks. I can't use the gaming driver, It conflicts with other software on the system. 

Windows is latest available for 21H1

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Explorer ,
Nov 12, 2021 Nov 12, 2021

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Post updating the Studio driver to 472.47 issues have been resolved.

 

Thanks for the help

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New Here ,
Nov 11, 2021 Nov 11, 2021

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I have too.

Acer Aspire 3
Intel Core i5-7200U

Intel UHD Graphics 600 

 2000GB HDD

Windows 10 Home

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