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Photoshop 23.0.1.68 won't open -- disappears after splash screen

Community Beginner ,
Nov 17, 2021 Nov 17, 2021

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Hello - Since the upgrade to 23.0.1.68, Photoshop (CC) won't open. It initializes until the (lovely) splash screen then disappears. I'm running Windows 10 on a HP Spectre (16GB RAM) with an external AMD Radeon RX570, although I think Photoshop may be set to the system card (I can't get it to open to check).

 

I've unistalled/reinstalled several times.

 

Anyone else? Any ideas?

 

Thanks!

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Take a look at Step 7 here to troubleshoot multiple cards: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 17, 2021 Nov 17, 2021

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Thanks Jeffrey, but I can't get Photoshop to launch to get into my preferences.

 

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Adobe Community Professional ,
Nov 17, 2021 Nov 17, 2021

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Carolyn, step 7 does not involve Photoshop's preferences. 
that said, it is possible to create a copy of the prefs this way: https://helpx.adobe.com/photoshop/using/preferences.html#Manually

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Community Beginner ,
Nov 17, 2021 Nov 17, 2021

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Will try, thank you. Stay tuned.

 

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Also, I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 17, 2021 Nov 17, 2021

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I get no crash report. It gets to the splash screen then disappears. Just....nothing.

 

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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If you restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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I'm gonna let my lack of technical aptitude show: I can't find that folder. I'm allowing the search to show "system" and "hidden" files, but all searches are fruitless, even using "preferences," "roaming," "AppData." How might I get personal tech support? Thanks much.

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Adobe Community Professional ,
Nov 18, 2021 Nov 18, 2021

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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I just reverted back to Photoshop 21 (22.5.3) so I can get work done. It works splendidly.

 

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Engaged ,
Nov 18, 2021 Nov 18, 2021

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I was getting crashing and a complete inability to boot Photoshop 23 on a Mac min M1 with Monterey. They released an update, 23.0.1, and while it's still crashing at boot, if I do it a few times it will eventually open, as long as I sumbit and close all the windows associated with a crash.

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